I was scheduled to stay at Cabanas Tulum the first week of May. I arrived and was greeted by a gracious and enthusiastic front desk and was ready for my stay. As a solo traveler, and one with a bit of a phobia for enclosed spaces, I had (most unfortunately for me) discovered that the room did not have enough windows, and quickly realized that I had made a personal mistake. There are doors that open right on to the beach, and I knew how much people loved and adored this property and was so disappointed by my personal reaction. Words (really and truly) cannot express the level of professionalism, warmth and kindness I received from the property manager Jesus in response to my upset. I was mortified by my negative reaction to the space and he, immediately identifying the emotional distress I was under, related to me as a human being. He not only arranged for the refund of my rate (a massive exemption to policy under the circumstances, for which I am so grateful), but he ensured that 1) I had a place to stay for the evening, and 2) personally escorted me to the property down the road! This experience has been imprinted on my memory of what turned out to be an extraordinary getaway to paradise. I returned the following night to Cabanas Tulum to have dinner at El Bistro and to extend my profuse apologies and appreciation to Jesus for the way my conflict was handled the evening prior. I was welcomed just as warmly the second time, and had an incredibly delicious meal on a unique and beautiful beach setting (I highly recommend!). Cabanas Tulum are in the process of building additional beachfront suites (incorporating huge windows to suit my phobia) ... Jesus - warm greetings and THANK YOU again from a rainy dreary NYC. I look forward to returning and properly experiencing this special property in Tulum. Keep an eye on this place!
- Official Description (provided by the hotel):
- Cabanas Tulum Hotel is located on a large stretch of beautiful beach, surrounded by coconut trees, and the turquoise sea. It's the perfect place to relax and reunite with nature. All of our front row rooms have breathtaking sea views from the small terrace, while our garden view rooms are only a few steps away from the beach. Connecting rooms available on request. ... more less
- Reservation Options:
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- Also Known As:
- Cabanas Tulum Hotel Tulum
- Cabanas Hotel Tulum
- Tulum Cabanas Hotel