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“Best Holiday Ever” 5 of 5 stars
Review of Cabanas Tulum

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Cabanas Tulum
2.5 of 5 Hotel   |   Carretera Tulum-Boca Paila | Zona Hotelera, Tulum 77780, Mexico   |  
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SUMMER SPECIALS!
Ranked #13 of 74 hotels in Tulum
Melbourne, Australia
1 review
2 helpful votes 2 helpful votes
“Best Holiday Ever”
5 of 5 stars Reviewed October 18, 2012

My daughter and I were lucky enough to spend 10 fabulous nights at Cabanas Tulum
27 August - 6 September 2012.
Nothing but praise praise praise for the staff - especially the always smiling and helpful Pati, Sandi, Mayuni and Emilio (thank you for all those yummy breakfasts and drinks on the beach)
All four are a tremendous asset to Cabanas Tulum.
The location is just perfect - literally right on a beautiful stretch of white sand and aqua water on the Caribbean (just wish we had been able to experience the hatching of some baby turtles)
We hired a car for 7 days and fully recommend as it enables you to be independent of the organised tours and to experience many of the wonderful restaurants along Boca Paila Road at your leisure.
Only one small negative from our point of view - even though our beachfront room was very acceptable - basic but very clean, we would have loved to stay in one of the superior/deluxe rooms. However, all only come with a single king sized bed. A couple of these rooms with two separate beds would have been perfect for us.
That said, it certainly did not put a dent in our wonderful stay and we would fully recommend Cabanas Tulum to anyone wanting THE BEST HOLIDAY EVER!!
Helen & Bec Melbourne Australia

Room Tip: Any superior/deluxe rooms
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  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ctulum, Public Relations Manager at Cabanas Tulum, responded to this review, October 27, 2012
Dear Helen,
thank you so much for your nice words and praise. It was a pleasure having you and your daughter as our guests and we all enjoyed talking to you and having a giggle every now and then. Everyone remembers you with a smile on their face. So feel free to come back whenever you like and maybe stay in one of our beautiful Deluxe /Superior rooms. Look after yourselves.

Muchas Gracias

Patrizia Pezzolla
Sales & Marketing Department
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553 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (173)
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Toronto
Senior Reviewer
7 reviews 7 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed October 18, 2012

All the reviews about this place are spot on. It's like being in a corona commercial. Emilio is fantastic, as is Rafa...although I didn't have the pleasure of meeting Patti and instead had Sandra who was incredibly unhelpful and unfriendly (didn't know where any hotels or restaurants were and couldn't reserve anything for us...we were not the only people at the resort who were not impressed with her level of service).
Other than that - it was perfection - very clean room, beautiful beach, amazing food. Here are some tips I'd like to pass on:

Bring a flashlight
Bring bug spray
Don't bother with the superior deluxe, the deluxe are just as wonderful and have a couch on the patio
Rent a car if you can - it's quite far into tulum central (5-10 min drive) and biking along the road would be dangerous not to mention exhausting.
The food in Tulum is unbelievable...I was shocked at how good everything was...here are my recommendations: Mezzanine (fabulous thai food, great pad thai), Las Estrellas (possibly the best seared tuna I have ever had, and wonderful homemade bread, Posada Margerita, El Camello (a local town in spot, not fancy, not expensive but the freshest seafood you've ever had).

We were lucky enough to go scuba diving with Nico from Calypso Diving - he was fantastic, and although I didn't get to kite surf because the wind wasn't right, Fabion from Vientos Sail (at Hotel Uno) took us sailing for the day and was wonderful! We snorkelled and got to see Sian Kaan and generally spend a sun-filled day on the water, which was fabulous.

All in all - a great place to go if you don't love resorts, or touristy towns like Cancun or Playa del Carmen (we did go there for the day but couldn't wait to come back to our beach). Great for couples and families.

Room Tip: Skip the Superior Deluxe and just go for the Deluxe - which has a large balcony, hammock, chairs and...
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ctulum, Public Relations Manager at Cabanas Tulum, responded to this review, October 25, 2012
Dear Guest,
First of all, thank you very much for taking the time to write a review on our resort. Your feedback is highly appreciated by the whole staff. Needless to say, we regard all observations as important and try to learn and improve from them every single time. It is to say, all staff members work tirelessly to make our guests feel comfortable and at ease . I do apologize if you might have received the impression that this was not always the case.
As you have mentioned, Tulum is a diamond spot indeed, a place to rewind but at the same time to be explored in many different ways. We are so happy that you enjoyed it and looking forward to welcoming you back in the future.
Muchas gracias

Patrizia Pezzolla
Sales & Marketing department
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Brazil
Contributor
15 reviews 15 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed October 14, 2012

We spent 5 nights there at a bungalow with sea view. The view was fantastic and the staff very helpful and knowledgeable.
One night we even had the privilege of walking out of our bungalow and finding baby sea turtles that had recently hatched, making our stay there even more special and memorable.
The place has a rustic charm that fits the location perfectly. The beach is the best. We would definitely return and recommend it.
Tip: having a little broom available in the room/porch would be nice as we had our feet covered in sand most of the time due to the proximity to the beach, which caused our room and bed to be full of sand, in spite of the room keeper's good work.

Room Tip: Go for the sea view rooms/bungalows
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  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CristinaMtzC, Sales & Guest Relation Department at Cabanas Tulum, responded to this review, October 17, 2012
Dear Guest,

thank you very much for your kind words and the time taken to write a review about your experience in our hotel. We do welcome our guests with the words "welcome to paradise" and are, of course, more than happy to know that it is the impression you took home with and will remember.

Having witnessed the hatching of baby sea turtles is an honor indeed and I am glad you appreciated it. All our staff is always available to give helpful information about all the lovely creatures that inhabit Tulum's costline.

Thank you again for having chosen Cabañas Tulum for your last and next vacation!

Best regards,
Patrizia Pezzolla
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
19 reviews 19 reviews
15 hotel reviews
Reviews in 13 cities Reviews in 13 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed October 13, 2012

We planed to stay here three nights but at the end we were in one of the beachfront bungalows for almost a week. The price is a bit high but the accomondation absolutly worth it! We didn't wear flipflops during the whole stay because even the cool and good ziggy bar and restaurant is on sand and close to the bungalows!

  • Stayed August 2012
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CristinaMtzC, Sales & Guest Relation Department at Cabanas Tulum, responded to this review, October 17, 2012
Dear Guest,

Muchas gracias, we are honored to read your five-star review. We are pleased to know that you decided to stay longer than planned and that you loved staying barefoot all day long.
Actually, there is no dress code in Tulum or on our hotel premises. Our motto is: feel as comfortable and relaxed as possible and just let us know where we can serve you in feeling even better.
Thank you again and I hope to have the pleasure to welcome you back one day.
Best regards,
Patrizia Pezzolla
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed October 12, 2012 via mobile

Plenty of greatfullness to Patty for jet dense of responsabikity kindness and care towards clients
She is diamond's point of this perfect resort
Every it's been perfect location people
Organitation and any other thing that make wonderful and unforgettable your
Trip
W cabanas Tulum
We wiil be' back for sure

  • Stayed September 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
patiTulumMexico, Public Relations Manager at Cabanas Tulum, responded to this review, November 1, 2012
Dear Guest,
Thank you very much for your praise and positivity. It was a pleasure meeting you and sharing this special period with you. I am so happy that everything turned out the way you expected it to and that you found a new home at Cabañas Tulum.
Blessings to you and your husband and a big Grazie mille on behalf of the whole staff.

Muchas Gracias

Patrizia Pezzolla
Sales&Marketing Department
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Auburn, Maine
Senior Reviewer
8 reviews 8 reviews
Reviews in 5 cities Reviews in 5 cities
5 of 5 stars Reviewed October 11, 2012

My wife and I just stayed at Cabanas Tulum for our honeymoon after having out wedding at Dreams Tulum. We hopped in a cab after checking out at Dreams and headed here. It was such a different change of pace from the big resort feel. They greeted us with champagne and rose pedals in the bedroom. The staff was very courteous and helpful and the rooms were kept very clean.
The room was big and beautiful with a gorgeous view of the ocean. The room was very quiet with concrete walls for privacy. Our room was on the ground floor so we would just step outside and be right on the beach. A couple of the nights we went for walks on the beach and there were several other similar smaller resorts like this one. None of them seemed even half as nice as the one we were staying in.
The food at the restaurant was excellent we would go every morning for breakfast which was included and we went a couple nights for dinner (I strongly recommend the Tuna Nachos.) The resort was close enough to the city of Tulum so we had adventured out into the city a few times to try some other places and check things out. We could get into town for 50 - 80 Pesos depending on who picked you up.
The resort was definitely relaxing and it was the perfect way to spend our honeymoon. If I had to do it over again I would not have done it any differently.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
Senior Reviewer
6 reviews 6 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 8, 2012

I couldn't have asked for more in a vacation. This is really a beautiful hotel with wonderful service and food. The breakfast is included and wonderful with a lot of options. The bar is very nice as well and even has a wonderful wine list.

Room Tip: I definitely recommend ocean front. We did not use the pool but it is very cool looking at night.
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  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
patiTulumMexico, Public Relations Manager at Cabanas Tulum, responded to this review, November 1, 2012
Dear Guest,
Thank you for your review, we really appreciate your feedback and are happy to read that you enjoyed your stay at our hotel. We agree, the ocean view at our premises is just breathtaking. Thank you for sharing your experience here and we hope to see you again in the future.


Muchas Gracias

Patrizia Pezzolla
Sale&marketing Department
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Cabanas Tulum

Address: Carretera Tulum-Boca Paila | Zona Hotelera, Tulum 77780, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Tulum
Amenities:
Bar / Lounge Beach Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant
Hotel Style:
#10 On the Beach Hotel in Tulum
#10 Romantic Hotel in Tulum
#12 Family Hotel in Tulum
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Cabanas Tulum 2.5*
Official Description (provided by the hotel):
Cabanas Tulum Hotel is located on a large stretch of beautiful beach, surrounded by coconut trees, and the turquoise sea. It’s the perfect place to relax and reunite with nature. All of our front row rooms have breathtaking sea views from the small terrace, while our second row rooms are only a few steps away from the beach. ... more   less 
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Also Known As:
Cabanas Tulum Hotel Tulum
Cabanas Hotel Tulum
Tulum Cabanas Hotel

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