My husband and I stayed at Dreams Hotel, Tulum from the 6th to the16th of March 2015 in room 1003.
After returning home, I found out that a pair of Chanel shoes at a cost at app. 500 US Dollars were missing. I was certain that nothing was left in the room when we packed our luggage, and we phoned the hotel immediately asking if they had ‘found’ the shoes. We were asked to call back later, which we did three times during a period of 5 days. Eventually, we were asked to send a mail to the front desk and they would look into the matter.
During our stay the balcony door was unlocked for six days so that everyone could enter our room from the balcony next to ours, as the balconies are connected. First after contacting the front desk three times they provided the key so that we could lock the door. In the light of this, it is obvious that someone must have been in our room, or one of the staff must have stolen the shoes. I am sorry to make this crude statement, but as I am sure that I checked every drawer and cabinet before leaving that nothing was left behind, there is no doubt that the shoes disappeared during our stay. After resending our claim three times, the hotel still haven’t answered, and I can only advise against staying in a hotel so indifferent to keeping a good reputation. Other guests have also reported stolen things on Tripadvisor, so maybe this is a perennial problem.
- Official Description (provided by the hotel):
- Completely renovated by Aug 2013, Dreams Tulum Resort & Spa is located on one of the most unique beaches in the Riviera Maya surrounded by lush tropical acres, sugary white sand and magnificent colonial architecture. Just five minutes from Tulum and 30 minutes from Playa del Carmen, Dreams Tulum offers Unlimited-Luxury(R) with upscale surroundings and combines fun and relaxation with the ancient world of the Maya. Dreams Tulum sits on two miles of powdery white sand with activities to make the whole family happy. And you're right on the ocean for snorkeling, catamarans, windsurfing, kayaking and jumping on our ocean trampoline. Choose from magnificent dining options featuring eight gourmet, a la carte and one buffet-style restaurant. Dine at the Seaside Grill, an a la carte steak house, enjoy French cuisine in a romantic setting at Bordeaux or visit El Patio for Mexican fare. Six bars, including pool and beach side, are perfect places to make new friends, or just catch up with each other. Perfect your swing at nearby Riviera Maya Golf Club offering complimentary greens fees.New Swimout suites in the hacienda area featuring also a new Adults only section ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Caribbean Online Mgt Corp., Expedia, Booking.com, BookIt.com, Hotels.com, Odigeo, Priceline, Orbitz and Jetsetter so you can book your Dreams Tulum Resort & Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Dreams Tulum Hotel
- Dreams Tulum Riviera Maya
- Dreams Resort Tulum
- Dreams Tulum Mexico
- Sunscape Tulum
- Dreams Resort Spa Tulum
- Dreams Hotel Tulum