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“Not the best, not the worst.” 4 of 5 stars
Review of Dreams Tulum Resort & Spa

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Dreams Tulum Resort & Spa
4.0 of 5 Resort (All-Inclusive)   |   Carretera Chetumal Puerto Juarez km 236.7, No.1, Tulum 77761, Mexico   |  
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Ranked #31 of 79 Hotels in Tulum
GreenLeadersGold level
Milwaukee, Wisconsin
Senior Contributor
21 reviews 21 reviews
5 hotel reviews
Reviews in 10 cities Reviews in 10 cities
23 helpful votes 23 helpful votes
“Not the best, not the worst.”
4 of 5 stars Reviewed yesterday NEW

My wife and I traveled here a couple months ago. First off the bus ride to the hotel from the cancun airport is extremely long!! The beach is very very shallow. I tried snorkeling but kept cutting my chest on the coral. If you do want to walk in the ocean you have to look for the paths that are marked off. Service and drinks where outstanding, food was very good for an all inclusive. If your looking for gourmet food to please your foodie taste buds, then you shouldn't be going to an all inclusive resort anyways! They will try to give you their pitch for a time share thing, just be aware that this will happen upon check in. Nightly shows where very entertaining. Just a heads up that little lizards love to cling to the walls out side your room every night to stay cool and safe. Also, on our last night we found a cockroach in our bed, which made us wonder how long it was in there for! I under stand bugs will get in to places you don't want them to, just like your house so this wasn't an issue. You just gotta roll with it. Nothing will every be prefect but these all inclusive resorts are there to try and make it as close as they can. I would give this an excellent vote, but the beach killed it for me.

  • Stayed February 2015, traveled as a couple
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,259 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (388)
Date | Rating
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  • French first
  • German first
  • Hebrew first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
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English first
London, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I couldn't recommend this resort highly enough. The place is pure luxury. The staff were fantastic, the food and drinks were brilliant and the rooms were immaculate. I haven't been to Mexico before and I fell in love the place and the people. Cant wait to go back!

  • Stayed April 2015, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philadelphia, Pennsylvania, United States
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

The Good - Acres of perfectly manicured gardens, half a dozen world class restaurants with no reservation required. A modern, well designed room, comfy beds and good air conditioning.
The Bad – arrogant, pushy ‘vip coordinators’ and concierge who obviously work on commission as to how many ‘extra’ services they can sell you; services that should have been included at this price point. Spa treatments, room upgrades, private dinners, better wine, etc; they also push to sell you timeshares. We waited in the lobby for hours for them to ‘get our room ready’ while being badgered by a ‘VIP Coordinator’ to attend a timeshare sales breakfast later in the week. Hot,tired and filthy from a long flight, and hours in transit, it was not a great start to our vacation. We will not be returning to Dreams Tulum.

Room Tip: Adult only area is much quieter the rest - avoid the beachfront rooms, not much of a beach anyway.
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Green Features: This place was old school - very little eco friendly going on.
  • Stayed April 2015, traveled as a couple
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
E-ConciergeDRETU, E-Concierge Seve at Dreams Tulum Resort & Spa, responded to this review, 3 days ago
Dear Bob W

Thank you for taking the time to communicate us your feedback regarding your recent stay at our resort.

We are happy to know that you liked our gardens, our restaurants and the comfort of our rooms.

On the other hand we are truly sorry to hear that we could not exceed your expectations, we apologize for the inconvenience with the Vacation Club, we are saddened to read that you chosen not to report it, we feel sorry if they were too pushy with you, we already shared your review with the Vacation Club management in order to avoid such uncomfortable situations lie the one you experienced.

We sincerely hope to welcome you again at our resort on a future occasion so we can have the opportunity to redeem ourselves providing you with the service you deserve.

Sincerely,

Seve Oy
E-Concierge & Social Media Coordinator
info.dretu@dreamsresorts.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newton, Massachusetts
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 4 days ago NEW

This resort needs a coat of paint! The pool is cheesy. Double beds which don't work with kids. Noisy at night, lots of drinking. The beach was full of seaweed and rocks. You can't buy a glass of wine only a bottle and top shelf liquor is not available (even if you want to pay for it). The people are very nice, the food is good and evening entertainment good which is why I gave it poor instead of terrible. If you are looking for quality this is not the place.

Green Features: Couldn't locate recycle bins and lots of water bottles consumed.
  • Stayed April 2015, traveled with family
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
E-ConciergeDRETU, E-Concierge Seve at Dreams Tulum Resort & Spa, responded to this review, 3 days ago
Dear Bob W

We sincerely appreciate the time you invested to share your personal impressions of your recent visit to our resort.

We are happy to know that there were some aspects you did enjoy from your recent stay like our personalized service, our gastronomical options and our entertainment activities.

On the other hand we are truly sorry to hear that we could not exceed your expectations, we will definitely take your comments into account to improve the areas mentioned.

Regarding the seaweed, we would like to mention that there is a big wave of seaweed arriving from the Caribbean and Atlantic seas since the month of July and it affects all the Caribbean shores randomly through the month. Unfortunately there is nothing we could do but we can assure that it does not have ecological or sanitary impact in our beach. The recommended process its to bury it under the sand as it will turn into sand itself naturally.

Thank you once more for your detailed feedback as it helps us to identify our opportunity areas as we are constantly working in enhancing our services and facilities.

Sincerely,

Seve Oy
E-Concierge & Social Media coordinator
info.dretu@dreamsresorts.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Vacationing at Dreams Tulum April 19-26. Enjoyed the comfort of a deluxe king bedroom, garden pool view, and equipped with delightful rain shower and spa tub. The entertainment staffs were fantastic. Particularly Carlos, Brando, David(s) were super friendly, entertaining, and attentive. 7 varietal of restaurants to choose from; I preferred Portofino, Bordeaux, Seaside Grill, and The Patio. I found great concierge service throughout the day. Finally, I wrapped up my trip at the spa with sports massage and facial; both were excellent treatments. Lastly, don't skip the hydrotherapy facilities, it is worth spending an extra hour to relax and detox.

Room Tip: a room that you can step out to a relaxation pool
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Green Features: like the touch of incense in the room, and the hands on clean up of the beach
  • Stayed April 2015, traveled as a couple
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Duncan, Canada
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We stayed from April 14-24. We were greated by very attentive staff from the moment we arrived. Gabrielle took us to our room on a golf cart. He showed us the beach first.
The room was a garden JR suite. Beautiful room 8223. The bartenders worked so hard and made amazing drinks. The entertainment staff never stop. David(cappacino) David (hot chocolate), Dreams Victoria, Manual, Adan, Brando, Gustavo,Gerson, and Tino( server), all made you feel like royalty. They encourged you to come play in the pool, and made us feel like kids again . Something we forgot. Felipe Gonzalez was in every restaurant making sure we were happy. The watermelons were carved differently evey day! so cool. The beach was raked and cleaned ongoing and the water was beautiful. The entertainment team taught salsa lessons at night after Water arobics and Zumba in the day. Their smiles were never ending. After 24 years of marriage and four kids, this was our first vacation away. Our room was spotless and the turndown at night was special. The language barrier was crossed with smiles. We loved the food, drinks, staff, and we started out strangers and ended up friends. If you need to relax this is the place to go. Alex Andrade keep up the good work and continue with your dream of sending all the employees children to school!
I hope to return soon.....till then Hola!

Room Tip: the junior suite garden view is great
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Green Features: hang your towel for a second use. Bring your own cup they are happy to refill it.
  • Stayed April 2015, traveled with friends
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Allen, Texas
1 review
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Dreams Tulum is our go-to resort when we want a quick, easy getaway. We have visited this hotel 3 times and we are always pleased. While this particular Dreams property is one of the older properties, it is extremely well run. Having visited other Dreams resorts in Mexico and Costa Rica, we feel that the staff at Dreams Tulum is among the best. The Entertainment Team is outstanding. They go out of their way to get everyone involved in the fun. Brando and Aiden are wonderful dance instructors!

Eduardo, beach butler, really should have the title of Pool and Beach manager. There is nothing he won't do to ensure the guests' comfort.

At the beach or poolside, servers Neysi, Benito and Daniel happily supply guests with food and drinks. We always check too see which section Neysi is serving, as that is where we will sit. She has become like family to us. Honestly, she is one of the main reasons we keep coming back.

The general manager, Alex Andrade, is often found visiting guests poolside. He and his team really care about their guests' experiences.

Room Tip: The grounds are beautiful and garden view rooms are lovely. Master suites are more spacious than t...
See more room tips
  • Stayed April 2015, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Dreams Tulum Resort & Spa

Address: Carretera Chetumal Puerto Juarez km 236.7, No.1, Tulum 77761, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Tulum
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Tulum
#2 Luxury Hotel in Tulum
#4 Top resorts Hotel in Tulum
#9 Spa Hotel in Tulum
#13 Family Hotel in Tulum
#21 Romantic Hotel in Tulum
#23 On the Beach Hotel in Tulum
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Dreams Tulum Resort & Spa 4*
Number of rooms: 432
Official Description (provided by the hotel):
Completely renovated by Aug 2013, Dreams Tulum Resort & Spa is located on one of the most unique beaches in the Riviera Maya surrounded by lush tropical acres, sugary white sand and magnificent colonial architecture. Just five minutes from Tulum and 30 minutes from Playa del Carmen, Dreams Tulum offers Unlimited-Luxury(R) with upscale surroundings and combines fun and relaxation with the ancient world of the Maya. Dreams Tulum sits on two miles of powdery white sand with activities to make the whole family happy. And you're right on the ocean for snorkeling, catamarans, windsurfing, kayaking and jumping on our ocean trampoline. Choose from magnificent dining options featuring eight gourmet, a la carte and one buffet-style restaurant. Dine at the Seaside Grill, an a la carte steak house, enjoy French cuisine in a romantic setting at Bordeaux or visit El Patio for Mexican fare. Six bars, including pool and beach side, are perfect places to make new friends, or just catch up with each other. Perfect your swing at nearby Riviera Maya Golf Club offering complimentary greens fees.New Swimout suites in the hacienda area featuring also a new Adults only section ... more   less 
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Also Known As:
Dreams Tulum Hotel
Dreams Tulum Riviera Maya
Dreams Resort Tulum
Dreams Tulum Mexico
Sunscape Tulum
Dreams Resort Spa Tulum
Dreams Hotel Tulum

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