We are half way through our 5 night stay here and whilst the hotel grounds, the beach and the rooms are superb the constant presence of the 'entertainment team' is starting to limit our ability to relax.
Here are some examples of what i mean:
On our first day we were surprised to have the sleepy afternoon interrupted by a poolside, all encompassing, game of music trivia - think blaring music and the cocky entertainment team shouting in a microphone. Many people enjoyed it but the game flooded every area of the pool and beach. We now have 2.55pm as the time we return to our room or take a walk along the wonderful unspoilt coast.
Organised fun is a central part of the day - there is barely 30 mins between requests that you have your photo taken, asked to join a game or do this or the other.
We have just finished lunch and as we were leaving we saw 2 members of the entertainment team having lunch with 2 young girls in the main restaurant. To be clear - this is staff having lunch with paying guests - i cannot believe this is permitted but the brazen nature was astounding. The entertainment team seem to gravitate to stray girls throughout the day.
Another odd aspect of the hotel is its 'no reservation' policy at the restaurants - this means that when you are ready for dinner you make your way to the restaurant, give your name and wait for a table- on our first night the wait was over an hour as a few of the main restaurants were closed. This policy has equality cited as its reason - i fail to see how reserving a table isn't fair and its certainly less annoying.
One more thing which left a bad taste was the sales pitch to join a 90 minute seminar in exchange for a gift voucher for the (Overpriced spa). I politely declined at which point the sales person approached my other half to try and sell to her! Whether the 90 minute seminar was a hard sell timeshare style session is something i can only speculate about!
The entertainment schedule suits some people and many enjoy it - especially those with children - i do think that its range should be limited so to allow those who dont need a guided holiday to go about their day in the way they want.
There are some very good parts but We had to work hard to find space to relax undisturbed. We defiantly chose the wrong place but thats our fault i guess...
- Also Known As:
- Dreams Tulum
- Dreams Tulum Hotel
- Dreams Tulum Resort Spa
- Dreams Tulum Resort
- Dreams Tulum Riviera Maya
- Dreams Resort Tulum
- Dreams Tulum Mexico
- Sunscape Tulum
- Dreams Resort Spa Tulum
- Official Description (provided by the hotel):
- Completely renovated by Aug 2013, Dreams Tulum Resort & Spa is located on one of the most unique beaches in the Riviera Maya surrounded by lush tropical acres, sugary white sand and magnificent colonial architecture. Just five minutes from Tulum and 30 minutes from Playa del Carmen, Dreams Tulum offers Unlimited-Luxury® with upscale surroundings and combines fun and relaxation with the ancient world of the Maya. Dreams Tulum sits on two miles of powdery white sand with activities to make the whole family happy. And you’re right on the ocean for snorkeling, catamarans, windsurfing, kayaking and jumping on our ocean trampoline. Choose from magnificent dining options featuring eight gourmet, a la carte and one buffet-style restaurant. Dine at the Seaside Grill, an a la carte steak house, enjoy French cuisine in a romantic setting at Bordeaux or visit El Patio for Mexican fare. Six bars, including pool and beach side, are perfect places to make new friends, or just catch up with each other. Perfect your swing at nearby Riviera Maya Golf Club offering complimentary greens fees.New Swimout suites in the hacienda area featuring also a new Adults only section ... more less
- Reservation Options:
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