I came here with my wife for our honeymoon. We loved it! But had one problem. We stayed in the Amanecer Suite. It has a private Jacuzzi on its roof deck, however there is no hot water. The water in the Jacuzzi was really cold, so the we did not spend any time in it at all. If we knew the Jacuzzi could not be heated we would have stayed in a different room for over $100 less a night. This room is very expensive, i'm assuming, because it has a jacuzzi. We booked that room specifically for the private jacuzzi. When we asked the staff about the water they said they will be installing something to heat the water soon. But this did not help us for our stay. We felt a little mislead by the room description on the website, because one would think that a Jacuzzi would have warm water.
This was the only problem we encountered. The staff are all fantastic and friendly. Leo was a great bartender making some delicious cocktails for us.
The resort is beautiful and comfortable with amenities that you don't always get in Tulum like 24 hour electricity and air conditioning. The resort is located on a beautiful stretch of beach, and there is enough distance between it and the resorts on either side of it, so you don't hear the noise coming from these larger resorts. It is nice for people who like some privacy. Perfect for a romantic getaway or honeymoon. We still gave the resort an excellent rating despite the Jacuzzi problem.
We had a fantastic time and love Tulum. We would definitely go back to this resort, but would check to see if they had installed a heating system in the Jacuzzi before booking the Amanecer Suite.