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Posada Luna del Sur: Traveler Reviews


Posada Luna del Sur
Calle Luna Sur 5 | Tulum Pueblo, Tulum 77780, Mexico
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Traveler Reviews

97% Recommend
5.0 of 5 stars 271 reviews
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Best experience in the Yucatan

Posada Luna del Sur

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5 of 5 stars
MXJumpingBean 2 contributions
Northern CA
Dec 20, 2006 | Trip type: Couples
8/8 found this review helpful

If you are coming to Tulum, you should stay with Jack and Janet at Posada Luna del Sur. I was there with my husband on our honeymoon and it was perfect!

I've looked at the other posts about this place and I don't know what more compliments I could add. Jack and Janet and the staff are wonderful. The rooms are perfectly SPOTLESS! You will get everything you need at Posada Luna del Sur. I did read someone posted something about noise in the neighborhood. I am a very very light sleeper and I didn't have a problem at all. We did hear music in the evenings and it was nice to hear Mexican music, but it stopped by bedtime. I wouldn't have considered it noisy at all, and I'm pretty sensitive. We stayed in several other towns/hotels in our trip and this, by far, was the BEST experience in Mexico.

Last comment: Jack and Janet are offering breakfast in the morning and it is lovely and delicious. Also a great time to ask them questions about the area. Janet set us up with a GREAT tour of Sian Ka'an. That was the highlight of our trip.

Happy journeys!

  • Liked — cleanliness
  • Tips/Secrets: — stay here, you won't regret it.
  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
  • Date of stay December 2006
  • Visit was for Honeymoon
  • Traveled with Spouse / significant other
  • Age group 35-49
  • Member since December 20, 2006
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers, Tourists
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Great hospitality, noisy neighborhood

Posada Luna del Sur

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4 of 5 stars
Tartanhabit 8 contributions
San Francisco
Dec 12, 2006
7/8 found this review helpful

I'm rating this highly as the hotel itself is absolutely wonderful but for us there were a lot of noise issues with the neighborhood.

Janet's hospitality is wonderful and she went out of her way to make us feel welcome and give us great recommendations. The location is really convenient for restaurants and everything you might want from a town. It was easy to jump on a bus and get most places we wanted to such as the ruins.

The rooms were spotlessly clean and very comfortable and the owners clearly take great care and pride in this place.

I hate to say anything negative when the management clearly puts so much hard work into this place but be warned, this is a noisy neighborhood with loud music from a restaurant half a block away, barking dogs and to our horror, roosters that can make a lot of noise half the night. Maybe this is just a typical Mexican experience but it did really affect our comfort level as we were there for more than one night. I hope Janet can manage to resolve that problem as I can imagine it's a problem for a hotel owner.

To end on a positive note, we really appreciated the breakfast that they now provide (tea/coffee/juices/delicious pastries - a perfect way to start the day.

  • Date of stay November 2006
  • Member since April 27, 2005
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Amazing time

Posada Luna del Sur

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5 of 5 stars
Baltazar 1 contribution
NYC
Oct 6, 2006 | Trip type: Couples
13/13 found this review helpful

My wife and I wanted to go to Tulum for a while as everyone around us recomend it highly. We were trying to look on the internet to find the perfect place to stay. As we had a car we didn't need to stay at the beach and were pretty open to stay in the town. After a week of exploring the web and reading review about all the hotels you can find there, we decided to stay at Posada (after all it has the best review you can find from far!).
After booking our room we emailed the amazingly friendly owners to know a little more about the area. They always got back to us very fast and provided some very usefull information.
Once there we wanted to go snorcling, also visit the area and see some places that were not advertised everywhere. Once again Janet and Jack were very helpful and allow us to discover places we would never had seen had we stayed in a standard hotel. Jesus - the house keeper - was doing a great job, our beautiful room was always super clean and the AC working perfectly!
The last day I got sick (sun allergy) and - as often when you are far from home - didn't know what to do... Jack (biologist) could not only tell me how to feel better (very important when you are on vacation) but he also gave me some medicine to feel better! We were so well treated there it was almost abnormal.
We know we will go back to Tulum and we know where we are going to stay : Posada.
Janet, Jack and Jesus, we would like to thank you once more for giving us the opportunity to fully enjoy our so well deserved (and so rare) vacation, without you we wouldn't have fallen in love with Tulum.
Thanks, thanks, thanks!
XOXO
Emmanuel and Lynda

  • Liked — Clean
  • Disliked — Nothing
  • Tips/Secrets: — No
  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
  • Date of stay September 2006
  • Visit was for Quality time with family
  • Traveled with Spouse / significant other
  • Age group 35-49
  • Member since October 06, 2006
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers, Families with teenagers, Tourists
  • I do not recommend this hotel for Families with young children
  • I selected this hotel as a top choice for Beach / Sun, Museums / Cultural / Historical sites, Outdoor / Adventure, Great food / Wine, Skiing / Winter sports
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Home away from home in Tulum

Posada Luna del Sur

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5 of 5 stars
irogers 1 contribution
Oakland, CA
Sep 29, 2006 | Trip type: Friends getaway
6/6 found this review helpful

This past August was my second visit to Posada Luna del Sur. Thanks to the kindness of Janet, the owner of the posada, it feels a lot like a home away from home. It's super clean with air conditioning, a little patio, and little kitchenette. If you're staying in town, there's really no better place to be! It's within easy walking distance from the bus station and popular restaurants like Charlies. I recommend Posada Luna del Sur to all of my friends who are passing through Tulum. You won't be disappointed.

  • Liked — Super clean with air conditioning, cable and a kitchenette
  • Disliked — Not on the beach
  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
  • Date of stay August 2006
  • Visit was for Quality time with friends
  • Traveled with Friends
  • Age group 25-34
  • Member since September 29, 2006
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Young singles, A romantic getaway, Girlfriend getaway, Older travelers, Families with young children, Families with teenagers, Tourists
  • I do not recommend this hotel for Great pool scene
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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They Gave Away My Reservation

Posada Luna del Sur

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1 of 5 stars
haveboozewilltravel 2 contributions
California
Sep 14, 2006 | Trip type: Family
8/24 found this review helpful

After reading all your glorious reviews we first contacted the hotel by phone and was told to email our request which I did. I promptly received an email stating that they had 2 suites available. I emailed back asking why a family of four would need 2 suites and was told that the only rooms available could only accommodate 2 people each. I emailed back stating that I would take the 2 suites for 4 nights. I did not hear back for several days, but eventually was told that the suites were no longer available. Did I do something wrong? My wife (who is bilingual) telephoned them directly in the very beginning to avoid any delay in making the reservation. I feel this is very unprofessional and I now understand why this establishment is not listed in any guidebook.

  • My ratings for this hotel
    • 5 of 5 stars Value
  • Date of stay September 2006
  • Visit was for Quality time with family
  • Traveled with Family with teenagers
  • Age group 50-64
  • Member since September 14, 2006
  • Would you recommend this hotel to a friend? No
  • I selected this hotel as a top choice for Beach / Sun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Management response from Yushmara, owner
(Management representative)
Sep 15, 2006
We are grateful for the opportunity to respond. Our philosophy is simple: to offer our family of guests from around the globe excellence in service and comfort. We consider their opinions, adulatory or sharply critical, to have equivalent value, and accept these with appreciation and humility. Learning is continuous, and this learning harbors the essence of improvement.

We personally address each and every reservation inquiry with great care, warmth and respect. Admittedly, we are far from perfect, and if we failed on this occasion, we apologize sincerely. From the very 1st contact – phone or e-mail - we present our guests with a clear view of what is available for a given time period. Often, and particularly during Holidays (as is the case here), we respond to new reservation inquiries with the evidence available at that time while honoring incoming reservations our guests have confirmed via a deposit. Thus, it is improbable that we “gave away” the “reservation” (the main subject of this review), when this very “reservation” was but a query.

Lastly, we would like to present below the original communication sent to this guest. While the name has been removed, the text is full and unedited. It ought to speak for itself.

Many thanks.

Warm regards,

Janet
Owner, Posada Luna del Sur
Tulum, Riviera Maya, Mexico
reservations@posadalunadelsur.com

PS We are honored to have earned listings in several prestigious travel guides!

“Many thanks for your reply, and please accept our apology for not getting back to you sooner. Shortly after our reply Sept 10 ca. 9am, we received a confirmation request for a reservation. While we have nudged things quite a bit and had hoped for a last minute change in a December reservation from another guest, I fear that we are unable to secure the 2 suites for you and your family during Dec 31st-Jan 2nd interval.
We are sincerely sorry, and hope you will be able to appreciate that reservations tend to be quite fluid, and that we frequently receive confirmations to reservations while we address other reservation requests "in process". December has been an extraordinarily busy month! We take great pride in being flexible and accommodating to our family of guests, and likewise honor a 1st come-1st served philosophy.
We apologize for the inconvenience this may pose to your travel plans, and would be very pleased to assist you further to the best of our ability.
 
Best regards”
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Posada Luna del Sur Address

Calle Luna Sur 5 | Tulum Pueblo, Tulum 77780, Mexico