I'm rating this highly as the hotel itself is absolutely wonderful but for us there were a lot of noise issues with the neighborhood.

Janet's hospitality is wonderful and she went out of her way to make us feel welcome and give us great recommendations. The location is really convenient for restaurants and everything you might want from a town. It was easy to jump on a bus and get most places we wanted to such as the ruins.

The rooms were spotlessly clean and very comfortable and the owners clearly take great care and pride in this place.

I hate to say anything negative when the management clearly puts so much hard work into this place but be warned, this is a noisy neighborhood with loud music from a restaurant half a block away, barking dogs and to our horror, roosters that can make a lot of noise half the night. Maybe this is just a typical Mexican experience but it did really affect our comfort level as we were there for more than one night. I hope Janet can manage to resolve that problem as I can imagine it's a problem for a hotel owner.

To end on a positive note, we really appreciated the breakfast that they now provide (tea/coffee/juices/delicious pastries - a perfect way to start the day.

My wife and I wanted to go to Tulum for a while as everyone around us recomend it highly. We were trying to look on the internet to find the perfect place to stay. As we had a car we didn't need to stay at the beach and were pretty open to stay in the town. After a week of exploring the web and reading review about all the hotels you can find there, we decided to stay at Posada (after all it has the best review you can find from far!).
After booking our room we emailed the amazingly friendly owners to know a little more about the area. They always got back to us very fast and provided some very usefull information.
Once there we wanted to go snorcling, also visit the area and see some places that were not advertised everywhere. Once again Janet and Jack were very helpful and allow us to discover places we would never had seen had we stayed in a standard hotel. Jesus - the house keeper - was doing a great job, our beautiful room was always super clean and the AC working perfectly!
The last day I got sick (sun allergy) and - as often when you are far from home - didn't know what to do... Jack (biologist) could not only tell me how to feel better (very important when you are on vacation) but he also gave me some medicine to feel better! We were so well treated there it was almost abnormal.
We know we will go back to Tulum and we know where we are going to stay : Posada.
Janet, Jack and Jesus, we would like to thank you once more for giving us the opportunity to fully enjoy our so well deserved (and so rare) vacation, without you we wouldn't have fallen in love with Tulum.
Thanks, thanks, thanks!
XOXO
Emmanuel and Lynda

This past August was my second visit to Posada Luna del Sur. Thanks to the kindness of Janet, the owner of the posada, it feels a lot like a home away from home. It's super clean with air conditioning, a little patio, and little kitchenette. If you're staying in town, there's really no better place to be! It's within easy walking distance from the bus station and popular restaurants like Charlies. I recommend Posada Luna del Sur to all of my friends who are passing through Tulum. You won't be disappointed.

After reading all your glorious reviews we first contacted the hotel by phone and was told to email our request which I did. I promptly received an email stating that they had 2 suites available. I emailed back asking why a family of four would need 2 suites and was told that the only rooms available could only accommodate 2 people each. I emailed back stating that I would take the 2 suites for 4 nights. I did not hear back for several days, but eventually was told that the suites were no longer available. Did I do something wrong? My wife (who is bilingual) telephoned them directly in the very beginning to avoid any delay in making the reservation. I feel this is very unprofessional and I now understand why this establishment is not listed in any guidebook.