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“Heart of Tulum” 5 of 5 stars
Review of Posada Luna del Sur

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Posada Luna del Sur
Calle Luna Sur 5 | Tulum Pueblo, Tulum 77780, Mexico   |  
Hotel amenities
Ranked #4 of 77 Hotels in Tulum
Breckenridge, Colorado
Contributor
20 reviews 20 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
“Heart of Tulum”
5 of 5 stars Reviewed 5 days ago NEW

My husband and I had a great stay at Posada Luna del Sur. We enjoyed being in the heart of Tulum, in walking distance of many great restaurants & shops. Tom's map gave us amazing dining, beach & local tips. Breakfast was cooked to order each day, and incorporated fresh, local ingredients. The juice was delicious! The rooms were spacious and comfortable. The organic toiletries were a bonus. A fresh water cooler is included with the room, this was very appreciated - be sure to bring a water bottle. The hotel does sit in town, so expect a little "city noise" around you during the day, but night was very quiet. There is a security guard in the evening for added security. Tom helped us arrange transfer to our next destination, which was very convenient. Great service & value at Posada Luna del Sur.

  • Stayed December 2014, traveled as a couple
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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709 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (48)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Turkish first
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English first
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We found Pousada Luna Del Sur on Tripadvisor and from the first contact with Tom, it was an easy process. He arranged everything by email and even accommodated a date change. He was so helpful in booking tours for us also, which were of a great standard and helped us see as much of Tulum and surrounds as possible. The map in each room with all his personal recommendations was fantastic, guiding us to the hidden taco stands and cafés. The Pousada staff were great and came in early a couple of mornings to give us breakfast before our tours. The rooms were comfortable and very clean and little touches like organic toiletries and a water filter were much appreciated. Couldn't recommend enough.

Stayed December 2014, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Diego, California
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Great hotel for the price. Tom provides a great map with recommendations of places to go. The beach is an easy taxi ride from the hotel. Walking distance from the bus stop. Tom helped arrange tours directly from the hotel.

Stayed September 2014, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Louisville, Kentucky
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My husband and I stayed at Posada Luna Del Sur in November 2014. Here's what we liked about the hotel: (1) Breakfast - made to order and it is fantastic; (2) Tom's map - great recommendations for restaurants and beach spots; (3) The rooms were spacious and clean.

Initially, I had some regret that we did not select a hotel on the beach. This concern abetted once we discovered how easy (and inexpensive) it was to rent a lounge chair at a nearby beach club. We also did a lot of sight-seeing, so immediate beach access was not our priority.

Room Tip: Second floor is quieter, and we could get a weak wi-fi signal in our room.
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  • Stayed November 2014, traveled as a couple
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PLDSrManagement, Manager at Posada Luna del Sur, responded to this review, 2 weeks ago
Thanks for the review, it is so much appreciated!

I understand your thinking about staying on the beach, but I assure you, you made the wise decision! No electricity, high humidity (in the jungle) and over-priced basic huts, exposed to the elements and mosquitoes, is not my idea of a vacation! If you are reading this and considering visiting Tulum, please take note that the beach strip is under-developed and you will be ¨roughing it up,¨convincing yourself that you made the right decision, when you know you didn´t. Don´t be fooled by the phrase ¨eco-chic¨ or ¨communal kitchens.¨ These really are glorified hostels, that offer nothing more than a bed with a mosquito net. Come stay with us and enjoy quality, comfort and value.

Not only do we thrive to provide you with all the comforts of home, we offer unmatched value, in a now over-priced Tulum. We are one of the original hotels in Tulum and we take pride in sharing information and other valuable tips. Often imitated, but never duplicated, Posada Luna del Sur is the wise choice. This is the reason we have more reviews that any hotel in Tulum.

Thanks again and we hope to see you back here one day!
Kind regards,
Tom
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McCall, Idaho, United States
2 reviews
5 of 5 stars Reviewed 3 weeks ago

1. Location - easy to get everywhere we wanted to go. By car, we were within 10 minutes of the beach and sights such as the ruins. It was easy access to the route to the Ek Balam ruins. The neighborhood was quiet and safe. We walked to great dining each night.
2. The room & amenities - simple and very cozy, tasteful and super clean. Had everything we needed including privacy. The sheets, towels were great quality and was super pleased to find the organic shampoo, conditioner, soaps, lotions of high quality too. The woman who cleaned our room was courteous and thorough and created art with our towels each day.
3. But, THE MOST important reason we LOVE Posada Luna del Sur was the morning welcome and service we gott from Chef Eric and Mary. Each morning we were greeted with warm smiles, fantastic coffee and an array of the most amazing Mexican breakfasts I've ever had. I was brought to tears when on the last day we had to leave early and both Eric and Mary agreed to get up early so we could still have breakfast. Eric had prepared a traditional Mayan dish for us (banana leaf wrapped Tamale delights) and even treated us to a special desert and gave us a gift.

For these reasons, we will return and highly recommend Posada Luna del Sur.

  • Stayed November 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PLDSrManagement, Manager at Posada Luna del Sur, responded to this review, 3 weeks ago
Thanks so much for your review, we are very much thrilled you enjoyed your stay.

Browsing through the other reviews on TA in Tulum, I have never seen such a positive review about a kitchen staff. Chef Diaz is really a special guy! We are very happy to have him part of our team! Not only can he cook up a storm, but his character in general is what people love about him. Mary, our waitress is also a such a positive face to see so early in the morning! My staff loves to accommodate our guests and takes pride in preparing their fresh offerings. You won´t just get a plate of boring bacon and eggs (although we do offer that!) during breakfast service at Posada Luna del Sur, you will get a memories to last a lifetime! The fact that Chef Diaz cooked up a personalized dish on your last day, is a sign of his commitment to excellence. You won´t find this type of service in Tulum or in any Ritz Carlton´s in the world for that matter! :)

I hope to see you guys back here one day and be safe back in Idaho!

Kind Regards,
Tom
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Rimpar, Germany
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 10, 2014

Spacious, clean rooms. Fridge, big TV, good shower and AC. Lovely terrace. Taxi to the beach clubs 100 Pesos. Trust Tom's map. Two blocks from the ADO station and the shuttles to Playa del Carmen. Shaded parking spot.

Room Tip: second floor has a small balcony, the terrace is at third floor
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  • Stayed August 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cambridge, Massachusetts
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 1, 2014

This February will mark the 3rd time in three years my girlfriend and I are returning to this hotel. Why do we continue to come back year after year? The simple answer is Tom and his wonderful staff, however they are just one aspect that makes this hotel and area so great to visit.

The hotel has nice, clean, large rooms that have a porch or patio, small kitchen and fridge. The location in town provides great access to good restaurants and bars in town, which I tend to prefer as the food is better quality and a fraction of the price from many of the places on the beach. Also, even though the hotel is not on the beach, it is a quick, 15 min. bike ride or cheap 5 min. cab to get to the beach.

The hotel staff, led by Tom, are beyond friendly and accommodating.Tom provides great, honest advice about many of the places and activities in the area, and has great contacts to set you up with for any tours you might be interested in. It really has the feel of vacationing with a local due to his knowledge of the area and honesty in discussing different places and activities. The breakfast provided is excellent and is a great way to start the day on the rooftop.

Give Tom your business once and you'll understand the drive to keep going back year after year.

  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Posada Luna del Sur

Address: Calle Luna Sur 5 | Tulum Pueblo, Tulum 77780, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Tulum
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Shuttle Bus service Spa Suites
Hotel Style:
#2 Romantic Hotel in Tulum
#2 Spa Hotel in Tulum
#9 Family Hotel in Tulum
Price Range (Based on Average Rates): $$
Number of rooms: 12
Official Description (provided by the hotel):
Posada Luna del Sur is a delightful small boutique hotel of 12 private suites, which has earned praise for excellence value, service, comfort and quality from travelers around the world. The suites are graciously proportioned and lovingly appointed. Immaculately maintained suites include; king size or double bed sleeping accommodations (roll-away beds available for parties of three on request) cozy sitting area, balcony or patio area, mini fridge, unlimited bottled water, ceiling fans, A/C, security safe, cable TV, free WiFi hotspot, hot water and our signature a la carte breakfast inspire care-free times and peaceful dreams. Our hotel is focused on value, service, comfort and quality. We believe you can still stay at a quality boutique hotel in Tulum, without breaking your bank. A gem in the Riviera Maya, we invite you to come and discover why. ... more   less 
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Also Known As:
Posada Luna Del Sur Hotel Tulum
Posada Luna Del Sur Tulum

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