My husband and I wanted to spend a weekend in Tulum whilst we're living in another part of the Yucatan, and I didn't want to have any problems during the stay so I looked on tripadvisor to check out some reviews of local hotels. Posada Luna Del Sur was rated #1 in Tulum, so I booked, and now I know why it's #1!
We were greeted by Janet when we arrived at 9.30pm on Thursday and she took us to one of the ground-floor rooms. Where do I start.. the room itself was just lovely, we had a huge king-sized bed, air-con, ceiling fans, a little kitchen area with a sink, a fridge and breakfast bar, plenty of storage space, a sink, and a bathroom with a shower and hot water. The towels had also been beautifully arranged into the shape of swan by Jesus, the house-keeper (another day it was an elephant and another day a little girl!).
Janet then gave us a map of the town of Tulum and marked all of the restaurants and cafes that she recommended for breakfast and dinner, the bank, as well as areas of the coast that she recommended. She also suggested some day-trips that we might like to make, including a visit to the Tulum ruins, to go to Akumal to go snorkelling and see turtles and fish, to visit the Cenotes close by... and whenever we had a question, Janet and Jack welcomed us into their apartment upstairs and discussed their ideas with us. I really couldn't have asked for a better service!
The only thing that people might consider a downside is the location, and the fact that it's not right on the beach - you need to take a taxi for 45 pesos ($USD4.50, or 2.30 pounds) to get to the beach. However, I personally liked being right in the town with the shops and a great choice of restaurants and cafes and considering how much money you save by staying in town and the quality of the room and service at Posada Luna Del Sur, I didn't see it as much of an inconvenience getting a taxi to the beach in the morning and then getting one back at sunset. I did consider the possibility of staying in a hotel or cabaña near the beach but some of the reviews complained about the bad service, the bugs and the lack of air-con.. and the prices are generally quite a bit higher. Also, if you want to visit areas in and around Tulum, such as the Cenotes, the ruins or go to other towns nearby such as Akumal, Xcalak, Playa Del Carmen etc. it is more convenient to be located in the town.
To conclude, all I can say is that, if you don't mind taking a taxi to the beach, you will have no complaints at all if you stay at Posada Luna Del Sur!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.