the place is fantastic, nothing to say on that.
but we had a very big problem with the payments: they charged the full amount of our stay (10 persons for 4 nights) in the credit card used as a guarantee for the reservation WITHOUT ANY PERMISSION BY OUR SIDE. When we asked to cancel this payment and to split it on 4 cards the transwered all the datas of the credit cards to none knows who via Skype, telling this is the normal procedure for the payments with cradit card 8-/
- Official Description (provided by the hotel):
- The Zahra rooms and cabanas are clustered on a small property nestled between two sandy beaches. The cabanas are based on the traditional Mayan style, with thatched palm roofs, and are raised on stilts above the sandy beach. Guests can enjoy in-room spa services and room service from the restaurant, or they can venture out to the restaurant to enjoy authentic Mexican specialties and live music. ... more less
- Reservation Options:
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- Also Known As:
- Zahra Hotel Tulum
- Zahra Tulum