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“very nice, but take care of you credit card!!!!” 4 of 5 stars
Review of Zahra

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Zahra
2.5 of 5 Hotel   |   Carr. Tulum Ruinas Km. 6 | Tulum Hotel Zone, Tulum 77780, Mexico   |  
Hotel amenities
Ranked #72 of 79 Hotels in Tulum
milano
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“very nice, but take care of you credit card!!!!”
4 of 5 stars Reviewed August 24, 2012

the place is fantastic, nothing to say on that.
but we had a very big problem with the payments: they charged the full amount of our stay (10 persons for 4 nights) in the credit card used as a guarantee for the reservation WITHOUT ANY PERMISSION BY OUR SIDE. When we asked to cancel this payment and to split it on 4 cards the transwered all the datas of the credit cards to none knows who via Skype, telling this is the normal procedure for the payments with cradit card 8-/

  • Stayed August 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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177 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
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English first
Washington, D.C.
Contributor
16 reviews 16 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed July 27, 2012

Last year, I stayed in Chan #1. All I wanted was a simple palapa with stick walls and that's exactly what I got. I was in hog heaven; no electricity after 11:30 pm, black sky revealing multi-colored stars, the sound of the ocean and the creatures of the night. I had a double bed w/mosquito net (natural bug spray won't work, DEET is a necessity), a chair, table, potable water, glasses, candles, and matches, and towels and toiletries. I used the shared bath and shower across the courtyard. A dessicated tarantula hung from one of the walls, but that just added to the character, I suppose. If you're wondering if a palapa will blow over or if you'll get wet during a strong storm, you will not - I stayed dry on my first night in tropical storm conditions. At that time, I was only disappointed with the loud music from the restaurant and the fact #1 was so close to the street (sound of cars zipping by).
All I craved this year was a palapa again. For multiple reasons, my plans went bust, but I was able to get to Tulum for one glorious night and stayed in Nahil #8. It is still rustic, but it has real walls and windows and a bathroom. The bed is larger than in the Chans. The wi-fi was spot on this year, but I couldn't get a signal for my cell phone (last year, the wi-fi was bad, but my cell phone worked). But, I didn't come to be plugged in, I came to get un-plugged! #8 is on the second floor, so bring a flashlight to get up the steps in the middle of the night. There was a limited ocean view, a balcony facing both east and south with three chairs and a table, a large closet with shelves and real windows that open and shut with glass.
Some reviewers have mentioned the stained towels: yes, some are stained, but they are clean, more like rust spots. For me, I am perfectly content in an eco-lodge and pay NOT to be in luxury. Nature provides all the luxury you could ever want and Zahra taps into that...

  • Stayed July 2012, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Austin, Texas
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed July 25, 2012

A sweet place with a lot of soft, white sand to sink your toes in. I was rather pleased that our third party reservation lived up to the place and the place all but lived in the Carribean! The neighborhood had upcoming options and managed to sustain with an eco-conscious appeal. If you like to hang out in your very own caribbean green sea cove minus the seaweed and plus the loungers you have found your cookie sweet cheeks, because Zahra's sweet, lowdown attitude was just what two backpackers from the jungle were searching for by the sea.
I give the room a thumbs up for patio and chairs assemble and the netting around the bed was good for sand and jungle flyers (skeeters, fleas, flys, etc) The bathroom was small but well lit in the day. The lights and generators go down by 10pm but they had plenty matches, candles and the ocean waves playing upfront tempo to put you right to sleep. The morning was peaceful and easy to wonder around the few shops, stopping at the buzz of lattes and jugos de frutas, I was more than happy to take in a morning smoothie of fresh fruits at your own combination.. papaya, apple, banana and sum ginger! YUM! I would return for more but we only stayed one night. For dinner take in the sunset at ZAMAS, you won't forget it and try their pina colade.. delicish! The green salad was clean and fresh with aguacades and the pizza was brickoven roasted hot!

Room Tip: There is not that many beach front cabanas and the place is small but as a whole this hotel is eco b...
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  • Stayed July 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
arizona
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed July 6, 2012

Zahra is why you stay in a eco lodge in Tulum.If you choose this type of hotel you cant do any better.The true unspoiled nature ,awesome staff that are very helpful and comfortable cabanas on ocean front!

Room Tip: choose ocean front w/balcony , don't forget a flash light
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  • Stayed June 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed May 28, 2012 via mobile

Arrived at Tulum beach without a reservation and got a cabana right on the beach for $75 per night. Location was great but after we realized what we had settled for, reality set in. The staff stand around doing very little all day, while one young girl "cleaned" the place. The sheets were stained (shudder), towels threadbare, no beach towels or bath mat. Had to be careful not to slip over in the "swimming pool" on the floor after a shower as the water flooded the floor! The garden/ beach furniture was in disrepair, the sun lounge cushions were torn & mouldy. When it rained the 'crap' from the thatched roof rained down on us!
The beach was secluded and quiet, shared with 2 other hotels. The guests of the other 2 hotels lounged comfortably under umbrellas, while us 'peasants' jockeyed for one of the 6 lounges to be shared by all who stayed in Zahara, & dragged under a palm tree for shade!
There is a limited number Of overpriced restaurants in this section of Tulum beach.
Have travelled extensively in Asia and stayed in many beach huts, but never in one so overpriced & disgusting as Zahara!!!

Stayed May 2012, traveled with family
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Antigua
Contributor
20 reviews 20 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed May 19, 2012

Stayed in the town of Tulum for a few days, then 7 nights at Zahra. Not very busy so was given a big Cabana for half price, set back from the road overlooking the Turquoise Caribbean Sea. Free wifi and good food and drink. 40 pesos for taxi into town. Can´t beat it.

Room Tip: The rooms backing on to the road at the Restaurant across the street seemed a bit noisy with THEIR m...
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  • Stayed June 2011, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Antonio, Texas, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 16, 2012

This place was so pretty. They run everything on generators so its lights out by 10:00. However it was like staying in a Robinson tree house! Everything lit a night with candles in your room so you can see your way around. We had a two story cabana. My husband and I stayed on the 2nd floor with the cool breeze from the ocean to cool our room at night. Your water is filtered salt water and the bath tub is carved out of wood with a nice shinny glaze. Your bed is on a swing with a large mosquito net covering the entire queen size bed. At night we went to this amazing club where they had people on stilts doing fire tricks and the music and drinks were amazing. Then when we went back we sat on the beach by our cabana while my husband smoked his cigar we watched the moon bouncing off the ocean. This is an experience! If you enjoy camping out its sort of like that just with lots more accomodations and in a tropical paradise. VERY GOOD EXPERIENCE!

  • Stayed May 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Zahra

Address: Carr. Tulum Ruinas Km. 6 | Tulum Hotel Zone, Tulum 77780, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Tulum
Amenities:
Bar / Lounge Restaurant Room Service Spa
Hotel Style:
#20 Spa Hotel in Tulum
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Zahra 2.5*
Number of rooms: 22
Official Description (provided by the hotel):
The Zahra rooms and cabanas are clustered on a small property nestled between two sandy beaches. The cabanas are based on the traditional Mayan style, with thatched palm roofs, and are raised on stilts above the sandy beach. Guests can enjoy in-room spa services and room service from the restaurant, or they can venture out to the restaurant to enjoy authentic Mexican specialties and live music. ... more   less 
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Also Known As:
Zahra Hotel Tulum
Zahra Tulum

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