We stayed at the Beach Tulum for 7 nights in mid November for our honeymoon. The hotel itself and the beach was beautiful! It was very classy but yet laid back which I adored. By the second day most of the staff knew our names which impressed me very much. Upon checking in we were given a fresh juice cocktail and they took our bags and showed us the room. Very minimilistic which was perfect...no distractions. I could usually pick up wi-fi on my phone in our room and on the beach but some people could only connect in the restaurant or in the lobby. Each room has a hammock and we stayed in the superior room that was right on the beach which you could see full view of the ocean either while laying in bed or in the bathtub or shower which was incredible. We also had a rooftop deck with two lounging beds and a soaking tub. It takes a while to fill and isn't very hot but it was nice. Breakfast is included at Ziggys (the restaurant at the hotel) with your stay and everything was great. You get a choice of one hot drink, one cold drink, and an entree. We ate lunch at Ziggys a couple of times and the tuna nachos were PHENOMENAL!! Seriously I will day dream about the nachos. The burger however was quite awful, the meat was formed different than a normal hamburger and tasted a little off. Greg, one of the waiters, was so nice! He, and others, would walk the beach during the day and take orders. The first time he came to our beach bed he introduced himself and shook my hand, so sweet! Happy hour is from 4-6 in the bar which we always took advantage of. Try the coco loco!
Now for the not so great things. The room, sheets, pillows, and everything else in the room was always damp. We tried putting the fan on high, leaving the screen door open to get a breeze and we still couldn't get anything to dry completely. It just makes everything uncomfortable. I know there's not much they can probably do about this but it's worth noting. The floor is always slimy and no matter how much you (there's a broom in the room) or the cleaning staff sweep there is always sand everywhere. Hot water is a hit or miss, sometimes there's none and sometimes there's plenty. We had went to dinner one night and brought back a bottle of wine that was half full and the cleaning staff took it the next day while cleaning! I was so upset as it was a nice bottle of wine. My husband went to ask the front desk about it and was told that they must have thought it was trash. I also had a massage from veronica who they work with at the hotel. She came to the room and I had the massage on the front deck. It was nice but probably the worst massage I've ever had. At $100 for 90 minutes I expected t it to be a little better. And last but not least when booking our room back in early summer I requested the honeymoon room decoration that they list on their website. (If you read the reviews it includes champagne, and flowers on the bed) I was really excited about this and didn't tell my fiance about it until we arrived in Mexico the day after our wedding. When checking in the lady asked why we were visiting and I told her it was our honeymoon, she said that they didn't know that and jotted it down. Of course when we arrived in our room it wasn't decorated. We decided to wait until later in the week to see if they would do it another night, when they hadn't by late in the week we went to ask about it. We did get it but it wasn't as special when you have to ask 3 or 4 times to make it happen. I had mentioned repeatedly in our correspondence that it was our honeymoon. It rained really bad three of the days we were there and the cleaning staff was pretty busy with leaks and whatnot so come 4 p.m one day we had to request for them to clean our room.
All in all it was a great honeymoon but I can't say that we would go back to The Beach Tulum.
- Official Description (provided by the hotel):
- The Beach Tulum is a small adult-only upscale boutique hotel with 20 specially designed rooms for your enjoyment. Our new eco-friendly hotel has many special amenities to make your stay comfortable. We offer 8 Deluxe Superior rooms with 1 King size bed 12 Deluxe rooms with 1 King size bed (6 Ground Floor & 6 First Floor) All Deluxe Superior/ Deluxe rooms are beach front and have access to a tropical garden & pool area. ... more less
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