My wife and I stayed at Maya Tulum for 4 nights in June 2006 for a wedding. The wedding, held right on the beach of the resort, was amazing. The staff did a great job and paid attention to every little detail. The resort itself is also quite good. The food was excellent (especially the banana granola pancakes). The staff was very freindly and courteous. My wife and I had a massage and attended a yoga class, both of which we enjoyed. The beach at Maya Tulum is one of the very best I've ever been to. However, this place does lose some of it's charm at night. There is no air conditioning, and even though it's located on the beach, there isn't much in the way of a breeze. The beds are surrounded by mosquito netting, and they are definitely needed. The sink and shower each are salt-water, but you are provided with a 5-gallon jug of potable water in your cabana. The beds are very comfatable, though.
All things considered, this is a great place to go to to escape from the everyday world and just relax. If you look past the rustic part, I think you'll have a wonderful time here.

My wife and I stayed for a week at this hotel. We had a lovely cabana with an ocean view. The room was impeccable and bed was comfortable. The shower water is very salty (they say due to Wilma), but you are given purified water in a big container. Room staff will do your bed and change towels daily. Only twice they forgot to change the towels.
Our cabana was located at the far end of the property and there are still remains of debris due to Wilma. I nearly stepped on a broken bottle bare foot. The overall feeling of this hotel is that no one will bother you. Everyone here is supposed to relax and enjoy the beach, which is beautiful. The beach had a lot of algae, even there is a small army of Mexicans that clean the beach early morning, there were still tons of it on the beach.

The restaurant is very beautiful and elegant, but the food is expensive and not that great. But for a romantic dinner, it´s unbeatable.

The hotel seems to focus on spa retreats. But we were never offered a massage or something like that. At times we did miss someone really in charge. Front desk personnel, were not that helpful. We had to ask for an adapter, water, laundry, towels and info.

We rented a car and visited the other hotels. All offer food and drinks that are worth trying. Copal has the best flan ever!

Overall, the hotel is a great rustic getaway. Do not expect great customer service. But you will find tranquility, comfort and peace here.

My husband and I stayed at Maya Tulum for a week. Overall, we were very pleased. We had a cabana right on the beach, about 20 feet from the water. The beach is really beautiful. You can watch the pelicans fishing right outside your window. The staff was very friendly and had lots of good recommendations. The yoga classes were very good. We were happy that we rented a car so we could get out to other restaurants and sights. It's certainly rustic - more so than we expected (think about 3 notches down from Club Med). Because it was the end of April, the lack of AC was a bit bothersome. Everything stayed damp. The biggest downside was the food. It's total crap. I love healthy, vegetarian food, salads, etc., and it's one of the reasons we chose the place. However, the dishes were incredibly bland and most were prepared (or drowned) in a very low-grade oil that tasted terrible. They mixed a lot of flavors together that don't mix well. It got to the point where we wouldn't even eat breakfast there. We were very happy to have our car to drive to other restaurants. However, it made the vacation a bit more work. We spent a lot of time next door at Zamas and Posada Marquerita where the food is much better. I would recommend that you bring lots of travellers checks, change them at the local bank and pay your bill in pesos. The exchange rate we were given was ludicrous when we used our credit card. We would have saved several hundred dollars by paying in pesos.

I stayed at Maya Tulum for four nights and it wasn't nearly long enough. Everything was absolutely perfect. I loved my room, the food was excellent, and I had several wonderful massages. I have recommended Maya Tulum to all of my friends, and I hopefully will be able to go back very soon myself. Thanks Maya Tulum!