We spent 5 short nights here over spring break. From check-in to check-out this was an amazing place to stay. This is not a fancy hotel. But it is beautiful, relaxed, and utterly peaceful. If you need a break from the rush of life, solitude and peace to refresh your soul - you'll find it here.
We checked in at the sand floored front desk, where we were greeted with ice cold bottled water & told we could go have a free welcome drink at the restaurant. It was cool and quiet under the palapa roof. There is a large shelf of books in different languages, just in case you need one to read on the beach. Check-in was quick and easy. We were given our room key, safe key & someone took our luggage & led us to our room.
Our room was more than we expected. The very first thing we noticed was how absolutely quiet it was. Ahhhhh. Well, except for the sound of the crashing waves in the distance. We had a jungle view room on the second floor, #29. I requested a room with a palapa (grass) roof, mosquito netting and a ceiling fan over our bed, and we got it. The room was very spacious and clean. There was a couch and coffee table against one wall, a vanity with sink and large mirror against the outer bathroom wall, and a desk with mirror over it and seat on the third wall. Good sized closet with hangers and shelves, and a tiny safe. This safe is big enough to hold a couple small wallets, cell phones, a camera, but no computer bigger than an i-pad mini could possibly fit in there. We brought our own travel safe for our laptop, so no worries for us. You are provided with a nice selection of good toiletries (shampoo, conditioner, lotion, soap, natural bug repellent), if you didn't bring yours. And speaking of bugs, the only mosquitoes we saw (or got bit by) was one evening when the breeze stopped. There was a complimentary straw beach bag with towels in it for us. No hat or flip flops as noted in previous reviews. We didn't care, we had all those things already.
The electricity worked fine, and we were able to charge our cell phones and our laptop no problems.
The toilet and shower were in a separated room, although the roof was open into the room (see photos) so at first it felt like we wouldn't feel privacy, but that didn't prove to be the case. The water was plenty hot, you just had to give it a few minutes.
There was a nice sized window on each wall of our room, with screens on them and curtains. We also had a nice balcony with 2 reclining chairs, a small table and a hammock. There were double doors to the balcony, and it also had double screen doors. With all the trees around us, it felt very secluded. We loved it.
The entire hotel's walkways are sand. We took our shoes off at the front desk and didn't put them back on until we checked out. No shoes required - love it! There is a small wooden tub in front of each room to wash your feet before you enter your room. What a nice touch.
Our room was cleaned each day, and we were given 4 bottles of water. We drank a lot more than that, so we asked housekeeping for more & they gave it to us no problem.
The water coming out of the tap/shower is slightly salty. But we felt clean after our showers.
The wi-fi went in & out in our room. It worked fine on the beach, near the front desk and in the restaurant.
We had a king size bed and it was very comfortable. With our windows open all night, and the ceiling fan going, we were comfortable to sleep. Please keep in mind we are from a hot area, and can tolerate warmer temps. And like many other reviewers, I recommend spending the extra money on the ocean front room. Not because of the view, although that is a bonus, but because you need that natural air conditioning. There is a nice breeze blowing off the ocean most of the time, and with that blowing through your room you would be quite comfortable, especially if you have a ceiling fan too. The hotel is built on a dune along the ocean, with the ocean front/view rooms being on the ocean side of the dune, where the breezes reach you. The jungle view rooms are on the road side of the dune, where almost no breeze reaches your room. This hotel is back from the road quite a bit, and pretty far down Boca Pailla (the beach road) so there is no road noise.
The beach here is absolutely amazing. We have been on some beautiful beaches before, Grand Cayman, for example. Tulum is in our top 2. It's breathtaking. The water is warm, the waves were gentle, the water was clear. The sand is like white talcum powder, and it never gets hot to walk on. I read that is because it is finely ground coral, which reflects the heat rather than absorbing it. There were plenty of lounge chairs under palapas, some hammocks, even some swinging beds under shade. There was no "towel game" going on here, and that was SO refreshing! Even though it was spring break, and supposedly the hotel was full, it just wasn't crowded. It was wonderful! We walked the beach several times, and even walked back from a restaurant in the dark one night, with a lightening storm making the sky really amazing. We had flashlights, but never needed them, it was a full moon and it was so beautiful.
We did have a rain storm the next morning, a pretty good down pour. Our grass roof leaked a bit, but we didn't mind at all. The sound was so wonderful to listen to. We jut made sure our electronics were protected, put a towel under the couple leaks, went back to bed and just listened.
There were quite a few other hotels and restaurants within walking distance, although we only tried a few. We were very happy with El Caudillo, the Mestizo's restaurant. We had the complimentary continental breakfast with our room rate, which we enjoyed. A plate of sliced up fresh tropical fruit, a basket of toast and a couple pastries, fresh squeezed orange juice and lots of really good coffee. They have a really tasty jam too, although it is not mango, as many others have said. When we asked, they told us it is papaya & melon. It is SO good! The staff in the restaurant is very friendly and we really enjoyed them. Beach service was really good too. We ate most of our meals here, and found we preferred this restaurant over the others we tried. Their Mixto Ceviche is really good, and they had the best Margaritas I've ever had.
All of the staff we encountered were very helpful. Victor at the front desk was very patient, helping me get my boarding passes printed.
We walked up the beach road several times, and the beach too. We took a taxi into town (the pueblo) one day. We always felt safe. This was a very nice, low key, easy place to be.
We absolutely loved our stay here, and are already planning our trip next year.
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