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“Relaxed, unplugged beauty” 5 of 5 stars
Review of Mestizo Hotel Boutique

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Mestizo Hotel Boutique
3.5 of 5 Hotel   |   Carretera Tulum Ruinas Boca Paila Lote 10 E, Tulum 77780, Mexico   |  
Hotel amenities
Ranked #34 of 79 Hotels in Tulum
Orangevale, California
Top Contributor
57 reviews 57 reviews
19 hotel reviews
Reviews in 30 cities Reviews in 30 cities
98 helpful votes 98 helpful votes
“Relaxed, unplugged beauty”
5 of 5 stars Reviewed May 18, 2014

We spent 5 short nights here over spring break. From check-in to check-out this was an amazing place to stay. This is not a fancy hotel. But it is beautiful, relaxed, and utterly peaceful. If you need a break from the rush of life, solitude and peace to refresh your soul - you'll find it here.
We checked in at the sand floored front desk, where we were greeted with ice cold bottled water & told we could go have a free welcome drink at the restaurant. It was cool and quiet under the palapa roof. There is a large shelf of books in different languages, just in case you need one to read on the beach. Check-in was quick and easy. We were given our room key, safe key & someone took our luggage & led us to our room.
Our room was more than we expected. The very first thing we noticed was how absolutely quiet it was. Ahhhhh. Well, except for the sound of the crashing waves in the distance. We had a jungle view room on the second floor, #29. I requested a room with a palapa (grass) roof, mosquito netting and a ceiling fan over our bed, and we got it. The room was very spacious and clean. There was a couch and coffee table against one wall, a vanity with sink and large mirror against the outer bathroom wall, and a desk with mirror over it and seat on the third wall. Good sized closet with hangers and shelves, and a tiny safe. This safe is big enough to hold a couple small wallets, cell phones, a camera, but no computer bigger than an i-pad mini could possibly fit in there. We brought our own travel safe for our laptop, so no worries for us. You are provided with a nice selection of good toiletries (shampoo, conditioner, lotion, soap, natural bug repellent), if you didn't bring yours. And speaking of bugs, the only mosquitoes we saw (or got bit by) was one evening when the breeze stopped. There was a complimentary straw beach bag with towels in it for us. No hat or flip flops as noted in previous reviews. We didn't care, we had all those things already.
The electricity worked fine, and we were able to charge our cell phones and our laptop no problems.
The toilet and shower were in a separated room, although the roof was open into the room (see photos) so at first it felt like we wouldn't feel privacy, but that didn't prove to be the case. The water was plenty hot, you just had to give it a few minutes.
There was a nice sized window on each wall of our room, with screens on them and curtains. We also had a nice balcony with 2 reclining chairs, a small table and a hammock. There were double doors to the balcony, and it also had double screen doors. With all the trees around us, it felt very secluded. We loved it.
The entire hotel's walkways are sand. We took our shoes off at the front desk and didn't put them back on until we checked out. No shoes required - love it! There is a small wooden tub in front of each room to wash your feet before you enter your room. What a nice touch.
Our room was cleaned each day, and we were given 4 bottles of water. We drank a lot more than that, so we asked housekeeping for more & they gave it to us no problem.
The water coming out of the tap/shower is slightly salty. But we felt clean after our showers.
The wi-fi went in & out in our room. It worked fine on the beach, near the front desk and in the restaurant.
We had a king size bed and it was very comfortable. With our windows open all night, and the ceiling fan going, we were comfortable to sleep. Please keep in mind we are from a hot area, and can tolerate warmer temps. And like many other reviewers, I recommend spending the extra money on the ocean front room. Not because of the view, although that is a bonus, but because you need that natural air conditioning. There is a nice breeze blowing off the ocean most of the time, and with that blowing through your room you would be quite comfortable, especially if you have a ceiling fan too. The hotel is built on a dune along the ocean, with the ocean front/view rooms being on the ocean side of the dune, where the breezes reach you. The jungle view rooms are on the road side of the dune, where almost no breeze reaches your room. This hotel is back from the road quite a bit, and pretty far down Boca Pailla (the beach road) so there is no road noise.
The beach here is absolutely amazing. We have been on some beautiful beaches before, Grand Cayman, for example. Tulum is in our top 2. It's breathtaking. The water is warm, the waves were gentle, the water was clear. The sand is like white talcum powder, and it never gets hot to walk on. I read that is because it is finely ground coral, which reflects the heat rather than absorbing it. There were plenty of lounge chairs under palapas, some hammocks, even some swinging beds under shade. There was no "towel game" going on here, and that was SO refreshing! Even though it was spring break, and supposedly the hotel was full, it just wasn't crowded. It was wonderful! We walked the beach several times, and even walked back from a restaurant in the dark one night, with a lightening storm making the sky really amazing. We had flashlights, but never needed them, it was a full moon and it was so beautiful.
We did have a rain storm the next morning, a pretty good down pour. Our grass roof leaked a bit, but we didn't mind at all. The sound was so wonderful to listen to. We jut made sure our electronics were protected, put a towel under the couple leaks, went back to bed and just listened.
There were quite a few other hotels and restaurants within walking distance, although we only tried a few. We were very happy with El Caudillo, the Mestizo's restaurant. We had the complimentary continental breakfast with our room rate, which we enjoyed. A plate of sliced up fresh tropical fruit, a basket of toast and a couple pastries, fresh squeezed orange juice and lots of really good coffee. They have a really tasty jam too, although it is not mango, as many others have said. When we asked, they told us it is papaya & melon. It is SO good! The staff in the restaurant is very friendly and we really enjoyed them. Beach service was really good too. We ate most of our meals here, and found we preferred this restaurant over the others we tried. Their Mixto Ceviche is really good, and they had the best Margaritas I've ever had.
All of the staff we encountered were very helpful. Victor at the front desk was very patient, helping me get my boarding passes printed.
We walked up the beach road several times, and the beach too. We took a taxi into town (the pueblo) one day. We always felt safe. This was a very nice, low key, easy place to be.
We absolutely loved our stay here, and are already planning our trip next year.

Room Tip: Ocean view rooms are a must for the cool breeze you get.
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  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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222 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (69)
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English first
London, United Kingdom
Top Contributor
52 reviews 52 reviews
25 hotel reviews
Reviews in 27 cities Reviews in 27 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed May 12, 2014

Stayed there for 3 nights with my boyfriend after spending a week in Cancun and Akumal. Tulum is a completely different world and atmosphere, you go there to disconnect from the world and see the real Mexico. That's why you need to manage the expectations you have of Tulum as whole (most of the hotels don't have electricity all day and you can't flush the toilet paper in the toilet, it has to go in a bin next to it...)

So for Tulum standards, Mestizo is a great and very comfortable place. There is no A/C of course but the rooms are right in front of the beach so the sea breeze keeps you cool and there is a fan right on top of the bed so you won't feel too hot. The rooms are very cute, lots of charming details, plenty of space and very clean. We had room 22 just a few neters away from the beach, you can wake up and spend some time on your hammock listening to the waves and looking at the sea, what else could you possibly need :)

What's GREAT about Mestizo :
- The beach is a piece of heaven!
- There is Wifi in the room
- You get a complimentary beach bag with towels and hats, very nice and handy!
- The rooms are very nice and comfortable, and the ones close to the beach are absolutely amazing.

What's not so great (but I'm still giving them 4 stars):
- The place gets very dark at night, you risk your life every time you go down the stairs to leave your room and can't see anything. We also spent 15 minutes on the first day actually looking for our room cauz we could't see the room numbers in the dark! :)
- The restaurant is too expensive, the food is nice but not worth those prices.
- The staff is ok but not very flexible : we were told on the first day that we could have our breakfast (included in our booking) anytime of the day but when we showed up, we were told that the breakfast was not served after 10am. AND the worst part was when we got kicked out of our room at 12.10pm on checkout day. We were going to be gone by 12.30pm which is a normal checkout time but the receptionist came to knock at the door and literally kick us out of the room at 12.10pm, not a nice touch to finish our stay.

Finally, the hotel is very remote but that can also be a plus if you're looking for somewhere isolated to disconnect completely and not move from the hotel. If you plan to move, make sure you rent a car.

Overall, I don't think I would go back to Mestizo if we go back to Tulum since I'd like to be closer to the center and restaurants/bars + I'd like to try another hotel but I think Mestizo is a great option if you are considering going to Tulum.

  • Stayed April 2014, traveled as a couple
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed May 7, 2014

My wife and I were at the Mestizo the second week of April. We stayed in room 14. We loved everything about our trip. The room was beautiful and the biggest problem was deciding who would get to lay in the hammock, but we both fit. Our room had a balcony that overlooked the ocean. It was quiet and the breeze kept us cool at night. The staff were excellent! They were friendly and helpful and patient with my lack of Spanish. We would get coffee every morning and the continental breakfast, which is fruit and toast with homemade jam. We had lunch there a couple of times: hamburgers and the shrimp tacos were our favorite, along with a Bohemia beer. The staff saw how much water we drank so they brought more to our room for free. The beach was the best part. There was always a spot just a short walk away. The water was warm and refreshing. We ran on the beach most days. The staff will check on you throughout the day and see if you need anything. Please keep in mind that you are in Mexico and on vacation, so things slow down. Take it easy and don't be needy. Eventually you will get what you asks for: drink, food, etc. We did go to the local market and get some fruit and nuts. It helped to have snacks and lowered the cost of food throughout the week. The taxis are pricey. We walked the beach and ate at other restaurants, our favorite being LaZebra. The food was good but expensive. The morning coffee was excellent. Overall, we loved our trip. Tulum was one of the most relaxing places that we have gone.

Room Tip: The Mestizo, like all of Tulum, is pricey but just be smart with what you order. We stuck with beer...
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  • Stayed April 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Melbourne, Australia
Top Contributor
64 reviews 64 reviews
46 hotel reviews
Reviews in 35 cities Reviews in 35 cities
62 helpful votes 62 helpful votes
4 of 5 stars Reviewed May 1, 2014

Bungalow style hotel right on the beach. Sandy, so sandy but completely delightful. We had a family room, large with a king bed and two singles. The bathroom is open style so a bit awkward at times for friends sharing.

Hotel is quite far down the long Tulum beach/restaurant strip. We had a car and there was lots of parking so not an issue but without a car there would be a constant need for taxis.

Great cenote just down the road - be sure to visit.

  • Stayed April 2014, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Garland, Texas
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 22, 2014

My husband and I went here for our anniversary. We had a wonderful time. The staff is great and they were very attentive . We were worried about no AC but with the breezes from the ocean it wasn't an issue. Keep in mind that your wet clothes will not dry all the way due to the humidity . The food was good and so were the drinks. We will be returning to this hotel!!

  • Stayed November 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Lima, Peru
1 review
5 of 5 stars Reviewed April 22, 2014 via mobile

Had a fantastic time at Mestizo over the Easter break 2014. After spending a week in Playa del Carmen it was the perfect change a lot more laid back and natural. The hotel rooms are nice we got one only a few meters from the beach.

It was also my son's b day while we were there and they surprised him with a cake and sung his las mañanitas with a Charro hat! He loved him and will not forget it ever!

I am not an expert on hotels but the I did not understand why in Tulum most hotels are either "boutique" or "charming boutique" or "Eco charming boutiques" I imagine is part of the Eco New Age vibe of the place.

Overall we loved Tulum and Mestzo and would love to be back soon!

Highly recomended

Stayed April 2014, traveled with family
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London, United Kingdom
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed April 12, 2014

The hotel is an amalgamation of five separate hotels therefore the quality and style of the rooms are very variable. We booked a garden room but were given a sea view which was great, but the room itself was very dated and could have been cleaner. However, the location and landscaping would be difficult to improve upon and the staff were excellent......very friendly and helpful. The food was tasty, extremely good value and included local specialities. Would definitely return although I would be a bit wary on the room options.

  • Stayed March 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Mestizo Hotel Boutique

Address: Carretera Tulum Ruinas Boca Paila Lote 10 E, Tulum 77780, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Tulum
Beach Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites
Hotel Style:
Ranked #34 of 79 Hotels in Tulum
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Mestizo Hotel Boutique 3.5*
Number of rooms: 30
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