......and for heaven's sake, buy a REAL mattress.
My family of 4 adults stayed at Zamas in early Jan. 2010. We were excited about staying on the beach in a hut-like accommodations. We like resorts, but most often like more adventuresome settings and have rented large catamarans and sailboats in the Carribean. The Zamas website made this seem perfect.
Here's the good stuff: The beach side restaurant was a flurry of activity. The food was good, not great, but the setting was lovely. A TERRIFIC band was playing the night we were there and I'd paid the price of the dinner for a ticket, so we came out ahead. If I were in Tulum again, I'd make sure to stop by if there was entertainment, particularly on a moon-filled night. Lovely.
Now, for the bad stuff: (I was going to say "not-so-good-stuff", but in reality....it was just plain bad.
There is only one accommodation that could fit 4 adults and we booked what was a "beach view" upstairs suite. Our "beach view" was actually across a very, very busy road, behind a fence, and across some paths. (They mean it when they say you need a flashlight. You are out in the darkness acrosss the road and away from the restaurant and beach front portion of Zamas which is actually in two parts.) Once inside the "suite", we found the only furniture was one small low coffee table, a day bed, a queen bed, and a king bed. The beds looked pretty with the netting over each one. There were no doors separating the shower, the commode, dressing area etc. from the bedroom and entrance area, although half walls provide some modesty. If you are in the shower, you can actually look face to face with anyone sitting on porch, or looking out the king bed room area. I little awkward even for family members. We enjoyed more privacy when we sailed the Carribean on a catamaran and a sailboat with 8 and 10 people, respectively.
I read one review that said there was bottled water in the room. Our room had a container of water with a some glasses. One sip tasted like disinfectant or soap, maybe. That was the last sip.
My biggest complaint comes from the king bed. It looked lovely with the netting on the top. (see first photo) BUT.... It was an old, dilapidated box spring...not a mattress! (Take a look at the photo!!). When I asked the owner about it, his response was that we were only two people and there were two other beds so all would be well. When I explained we were four people and had paid the upcharge for the two additional people in the room, he blew me off and huffed away. To make a long story short, we barely slept all night and were dressed and packed in the car at 7:00 a.m. I've never paid so much for a room and received so little. (One or two nights rent could have paid for a new mattress for that bed.)
I apologize in advance to those that have booked a room between the time we stayed and the time I've been able to post this review.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
We are happy that you enjoyed your evening at the restaurant at ZAMAS. Thank you for your positive comments.
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Regarding your room, we have not had any complaints about the mattress prior to or since your one night reservation. Had you intended to stay longer we would have done everything possible to make your stay more comfortable. We are dedicated to giving the best service possible at ZAMAS and enjoy a large number of repeat clientele for this reason.
In this vein, please be assured that your complaint is being considered seriously and a thorough review of the comfort level of all mattresses is in process. Please note that we do not have any box springs; all mattresses are on platforms.
Nonetheless, we are truly sorry you did not enjoy your stay.
PLEASE NOTE: We have photos available of this room if someone is interested in seeing the furnishings to which this reviewer refers; this site does not allow me to include photos in the response.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.