Eco-chic? If your idea of eco-chic includes bikini boot camp drills directly below the yoga studio at class time, non-refillable plastic water bottles, having to beg for towels, and dead bugs on the futon (futon?!) for several hundred dollars per night, then this is your place!
I arrived at Amansala on Friday, March 7th to find that my husband and I had been bumped from our partial ocean view room by Kelly, the group services coordinator, so that they could accommodate a larger (and apparently more important) group coming in on Monday the 10th. I discovered the reason for the change by speaking to another staff member who had booked us in the room we originally requested and paid for. To top off the unexpected shift to the “garden view” room, which was more side-of –the road-hostel than eco-chic, Kelly was completely rude and both she and the owner Melissa denied any responsibility, citing that it was the yoga instructor’s fault for our less than stellar accommodations – despite an email trail and their own staff member’s testimony to the contrary.
To top off the poor customer service and room drama while we supposed to be on a relaxing yoga retreat, we were told not to bother bringing yoga props. The old and insufficient supplies they did have available sufficed for the first few days until over half disappeared to accommodate another group on property. And while the yoga room had a beautiful view of the beach, the noise from the BBC whistles, the restaurant below and the music in the adjoining guest room all helped to reinforce that Amansala is truly meant for BBC and yoga retreats are merely an auxiliary source of income.
Dinner was ok, if repetitive, though the fly-swarmed breakfast and lunch buffets left much to be desired. The beaches were beautiful. The Hemingway next door was super cute and had very pleasant service. Tulum itself has a very laid-back, low key vibe and is definitely a place I would like to revisit. All in all, if you go to beautiful Tulum, I recommend staying elsewhere (see my review of Mestizo, where we went on our last night – we decided to leave early, without refund or apology, to salvage what was left of our stay).
- Official Description (provided by the hotel):
- Amansala is an eco chic resort located on the beautiful beach of Tulum. Set amongst the palm trees and white sand, the 24 rooms feel like you have stepped into a perfect little village. Attention to detail set Amansala apart with stylish spacious cabanas, a beachfront terrace lounge, great food, massages and tours. Perfect for a relaxing vacation, beachfront wedding or any kind of gathering. ... more less
- Reservation Options:
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