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“Buyer Beware!” 1 of 5 stars
Review of Amansala Eco Chic Resort

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Amansala Eco Chic Resort
km 5.5 Carr Tulum, Tulum 77780, Mexico   |  
Hotel amenities
Ranked #29 of 67 Tulum B&B and Inns
San Francisco, California
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
12 helpful votes 12 helpful votes
“Buyer Beware!”
1 of 5 stars Reviewed March 21, 2014

Eco-chic? If your idea of eco-chic includes bikini boot camp drills directly below the yoga studio at class time, non-refillable plastic water bottles, having to beg for towels, and dead bugs on the futon (futon?!) for several hundred dollars per night, then this is your place!

I arrived at Amansala on Friday, March 7th to find that my husband and I had been bumped from our partial ocean view room by Kelly, the group services coordinator, so that they could accommodate a larger (and apparently more important) group coming in on Monday the 10th. I discovered the reason for the change by speaking to another staff member who had booked us in the room we originally requested and paid for. To top off the unexpected shift to the “garden view” room, which was more side-of –the road-hostel than eco-chic, Kelly was completely rude and both she and the owner Melissa denied any responsibility, citing that it was the yoga instructor’s fault for our less than stellar accommodations – despite an email trail and their own staff member’s testimony to the contrary.

To top off the poor customer service and room drama while we supposed to be on a relaxing yoga retreat, we were told not to bother bringing yoga props. The old and insufficient supplies they did have available sufficed for the first few days until over half disappeared to accommodate another group on property. And while the yoga room had a beautiful view of the beach, the noise from the BBC whistles, the restaurant below and the music in the adjoining guest room all helped to reinforce that Amansala is truly meant for BBC and yoga retreats are merely an auxiliary source of income.

Dinner was ok, if repetitive, though the fly-swarmed breakfast and lunch buffets left much to be desired. The beaches were beautiful. The Hemingway next door was super cute and had very pleasant service. Tulum itself has a very laid-back, low key vibe and is definitely a place I would like to revisit. All in all, if you go to beautiful Tulum, I recommend staying elsewhere (see my review of Mestizo, where we went on our last night – we decided to leave early, without refund or apology, to salvage what was left of our stay).

  • Stayed March 2014, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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138 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (52)
Date | Rating
  • Danish first
  • English first
  • French first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
SF, CA
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed March 16, 2014

Stayed there for a yoga retreat. I don't have many good things to say about this place: The Mexican members of staff are amazingly friendly and hard working, they are doing an excellent job. This includes the food. Very nice. However, management seems to focus on providing a summercamp experience at 5-star prices. Essentially, it's a rip off. Rooms are extremely basic, I get the whole "you can't flush toilet paper because we have septic tanks" - no problem. Food was included in our 'bargain' rate of just under $500 per night but then you pay extra for every glass of wine and specialty coffee. Other reports have suggested that staff is moody, that's an understatement. The place does not exude a welcoming atmosphere. Instead, you immediately get the feeling of greedy owners ripping off wealthy east and west coasters...chacun à son goût, but not for me. Never again!

Room Tip: Look elsewhere!
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  • Stayed March 2014, traveled with friends
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 15, 2014

Marco who was the first person I met at Amansala when I arrived with a taxi was so welcoming in such a relaxed and pleasant way that it set the tone for our whole stay. Whatever requests we had he was there with his great energy and hospitality to help us.

The room was right at the beach and pure joy, a piece of paradise really.

If you're in to yoga and Cole is there, make sure to take his class or have a private session with him, it was transformational!

Stayed March 2014, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington DC, District of Columbia
Senior Contributor
23 reviews 23 reviews
9 hotel reviews
Reviews in 16 cities Reviews in 16 cities
24 helpful votes 24 helpful votes
2 of 5 stars Reviewed March 9, 2014

My wife and I recently spent a few days down in Tulum, to include a few meals at Amansala and one yoga class. Overall, the property looked well maintained and clean. The food at the restaurant was reasonably priced - 14 bucks for a salad with fish or a bowl of curry - and the service was above average. The biggest downside was the lame yoga class which cost 25 dollars per person per class! The class was described as "vinyasa ashtanga flow." What does that even mean? It should have been called "A Beginnery Yoga-ish Class." By far the worst yoga class we have taken in Mexico. Aside from the bad instructor (we about lost it with the ridiculous mantras and the nostril breathing stuff), the floor is solid concrete. Not exactly the best surface if you take a tumble. Sadly, we won't get those 90 minutes of our lives back. Or the 50 bucks. With all of the nice hotels in this area, save yourself the trouble of stopping by Amansala.

  • Stayed March 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Princeton, New Jersey
Contributor
12 reviews 12 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed March 7, 2014

Amansala, described as an Eco-chic resort is just that. Rooms are housed in Mayan-styled wooden structures with thatched roofs. It is built on the eastern Yucatan peninsula on the multi-hued, warm, clear Caribbean sea. Amansala seemed to cater primarily to groups such as the famous Bikini Boot Camp and yoga retreats. There were 2 when we were there. The food is mostly farm to table, healthy delicious and abundant. Some fish and chicken are served.

Getting away from the harsh New Jersey winter to perfect days of vigorous yoga, sun and sand, air temps of 85 to 90 degrees with humidity on the high 70's was heavenly. Winter -dried, cracked skin healed immediately.

One thing to consider is the "charge to your room" policy. A tab builds up pretty quickly with purchases of drinks, excursions, spa services (fabulously talented massage staff), etc. A 12% tax is added to the final bill. To avoid the possible "sticker shock," it is possible to pay cash for purchases and services as you go (they accept American but prefer pesos) and avoid the tax at the end. Only cash, MasterCard and American Express are accepted. No checks. If you are paying cash it is helpful to the staff to carry pesos in small denominations and the correct change.

A word about the guest relations staff. They are fun, friendly and creative problem solvers. A special shout out to Marcos, Josh and Darlene who made everything easy!

One more comment. The ruins of Tulum are just up the beach from Amansala. The larger Coba ruins are within 45 minutes. Both are well worth a visit!

  • Stayed February 2014
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington DC, District of Columbia
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed February 24, 2014

Attended the bikini bootcamp with friends. Instructors and workouts were great. The campers came from all over the world. Every morning began with a walk and training on the beach followed by a yoga or pilates class. Mid-day is free for beach time or tours. The tours included with the bootcamp were very nice--bike riding to ruins, swimming/snorkeling at cenotes--highly recommend them all. Beach is lovely with plenty of lounge chairs, but water is full of seaweed. Amansala suffers from growing pains, however. It's overbooked and consequently can't accommodate you in room type you reserved. Takes numerous requests to get towels and washcloths are not even on their radar. Food for campers is healthy and tasty but repetitious. By the last night you're tired of the same old dinners. One night you're on your own for dinner which was not mentioned when making reservations. Airport transfers are questionable--Amansala arranges pickup and drop off but the price changes at their will regardless of what price was quoted. Keep a list of charges made to your room because their bookkeeping is very inaccurate. Bring lots of cash, too. Restaurants in the area only take cash. Shops will charge extra to process credit cards. Wifi charge at the resort is $25 person/week--slow at best. Take a break from the beach and enjoy a massage--very good. We had a great week with friends and met some lovely folks. Amansala just needs to pay attention to the details and be more responsive to guests requests.

Room Tip: Ask for ocean front; better breezes than other locations.
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  • Stayed February 2014, traveled with friends
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
USA
2 reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed February 16, 2014

Many many problems with this place, and Yoga Teachers beware if you want to have a retreat here. Very badly organised place, staff can be very rude and disgruntled. No matter how organised you are with your own guests (yoga retreat) Amanasala will mess things up with 1) Airport Transfers 2) not having the rooms available that people specifically requested; not being honest with pricing 3) not taking Visa and forcing people to pay cash, (a sure sign of a shady business) 4) Rooms with broken items, missing mosquito nets, no real soap, often shabby, and very overpriced 5) Food that can be extremely mediocre 6) Inconsistent exchange rates depending on who you deal with even in one day. IN short, this place HAS A LOT OF PROBLEMS AND IS HIGHLY OVER RATED. FOR BEING IN BUSINESS OVER 15 YEARS WITH YOGA GROUPS COMING AND GOING EVERY WEEK, THIS IS NOT ACCEPTABLE

Room Tip: I really advise not going here at all
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  • Stayed February 2014, traveled on business
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Amansala Eco Chic Resort

Address: km 5.5 Carr Tulum, Tulum 77780, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Tulum
Amenities:
Bar / Lounge Beach Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa
Hotel Style:
Ranked #29 of 67 B&Bs / Inns in Tulum
Price Range (Based on Average Rates): $$
Number of rooms: 24
Official Description (provided by the hotel):
Amansala is an eco chic resort located on the beautiful beach of Tulum. Set amongst the palm trees and white sand, the 24 rooms feel like you have stepped into a perfect little village. Attention to detail set Amansala apart with stylish spacious cabanas, a beachfront terrace lounge, great food, massages and tours. Perfect for a relaxing vacation, beachfront wedding or any kind of gathering. ... more   less 
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