This was our second trip to Tulum. We used USA Transfer again to go from the Cancun airport to the Tulum (they were flawless and relatively inexpensive). In about an hour and half they took us to Cabañas Ixchel where we “planned” to stay for the next five nights.
The cabañas are located between Rosa del Viento hotel and Rancho San Eric across the street from Cenote Encantado about 200 meters from the entrance to the Sian Ka'an national park. The beach is absolutely stunning (see included photos and video) with super-fine powdery white sand which makes you don’t want to wear shoes during your stay!
Upon arrival we found no one at the reception (even though I had email the manager the expected time of our arrival, which was quite exact). Luckily I was able to locate the very nice cleaning lady and I am also fluent in Spanish. I showed her my payment receipt (as many other hotels in the area they do not accept credit cards, however they do allow you to pay everything via paypal). She then took us to our cabaña – Gaviota. Our initial impression of the cabaña was quite positive – it was clean, spacious, had electricity and probably the best view of all the cabins. The only negative is that the bathroom has neither a door nor even a curtain and as most hotels in the area you can’t flush toilet paper. Also an unexpected complaint is that there was little COLD water in the shower, ironically the cold (Frio) tended to heat up faster than the hot, forcing my wife and I to shower together quickly in order to avoid being scaled. The cabañas also has a privacy fence on one side which allowed for discrete nude sunbathing (which the management permits but appeared to be less prevalent in Tulum than in past trips).
For the first three days everything was very good. We had all our meals at either Be Tulum (a short walk south) or next door at Rosa del Viento, both had very good food. On the fourth day, things changed… the watch dog which had been at the vet returned and immediately left a large deposit on the beautiful white sand which flies just adored and was still there two days later (and might be still there now, accompanied by wine bottles and cigarette butts). The dog was also urinating in various places on that white sand. If the management was present I am sure this was have been quickly rectified (I hope they are big enough to assume responsibility for this and not blame the staff). Unfortunately, this was a small problem compared to what happened at night. Although this is not Ixchel’s fault (but future guest need to be aware), the hotel next door, Rosa del Viento, whose dinning terrace is just a few feet from the roof of our cabin hosted a loud pre-wedding reception until about 3 am!!! Fearing a worse repeat performance on the actual wedding day, hosted again by Rosa del Viento, we scoured the beach looking for a hotel that would help us escape the noise and ended up spending the night at a fantastic but pricier hotel at the edge of the national park called Casa de las Olas (please see review), where we had a tranquil night’s sleep but feeling sorry for the other guests staying at Ixchel (one couple also expecting the worse pursued a good night’s sleep using multiple bottle of wine as a sleep aid). We left the next day never to return to Cabañas Ixchel. I hope the management, which to their credit was very good at communicating with us via email before our arrival, can figure out a way to deal with the nuisance from the neighboring hotel before they scare away more of their guests.
- Official Description (provided by the hotel):
- Cabañas Ixchel emerges silently in the surroundings of The Sian Ka’an National Biosphere Reserve located in Tulum. An all-natural and truly untouched paradise with long stretches of breathtaking, white sandy beaches and crystal clear waters Away from it all, embraced, protected and kept secluded by the lush tropical vegetation of the Mexican Caribbean. ... more less