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“Nice Location, too bad about the neighboring resort and absent managers” 2 of 5 stars
Review of Ixchel Playa & Cabanas

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Ixchel Playa & Cabanas
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Carretera Tulum-Punta Allen Km. 10, Lote 20 | Lote 20, Zona Hotelera, Tulum, Mexico   |  
Hotel amenities
Ranked #18 of 87 Specialty Lodging in Tulum
Certificate of Excellence 2014
Washington DC
Contributor
19 reviews 19 reviews
18 hotel reviews
Reviews in 11 cities Reviews in 11 cities
46 helpful votes 46 helpful votes
“Nice Location, too bad about the neighboring resort and absent managers”
2 of 5 stars Reviewed April 22, 2013

This was our second trip to Tulum. We used USA Transfer again to go from the Cancun airport to the Tulum (they were flawless and relatively inexpensive). In about an hour and half they took us to Cabañas Ixchel where we “planned” to stay for the next five nights.

The cabañas are located between Rosa del Viento hotel and Rancho San Eric across the street from Cenote Encantado about 200 meters from the entrance to the Sian Ka'an national park. The beach is absolutely stunning (see included photos and video) with super-fine powdery white sand which makes you don’t want to wear shoes during your stay!

Upon arrival we found no one at the reception (even though I had email the manager the expected time of our arrival, which was quite exact). Luckily I was able to locate the very nice cleaning lady and I am also fluent in Spanish. I showed her my payment receipt (as many other hotels in the area they do not accept credit cards, however they do allow you to pay everything via paypal). She then took us to our cabaña – Gaviota. Our initial impression of the cabaña was quite positive – it was clean, spacious, had electricity and probably the best view of all the cabins. The only negative is that the bathroom has neither a door nor even a curtain and as most hotels in the area you can’t flush toilet paper. Also an unexpected complaint is that there was little COLD water in the shower, ironically the cold (Frio) tended to heat up faster than the hot, forcing my wife and I to shower together quickly in order to avoid being scaled. The cabañas also has a privacy fence on one side which allowed for discrete nude sunbathing (which the management permits but appeared to be less prevalent in Tulum than in past trips).

For the first three days everything was very good. We had all our meals at either Be Tulum (a short walk south) or next door at Rosa del Viento, both had very good food. On the fourth day, things changed… the watch dog which had been at the vet returned and immediately left a large deposit on the beautiful white sand which flies just adored and was still there two days later (and might be still there now, accompanied by wine bottles and cigarette butts). The dog was also urinating in various places on that white sand. If the management was present I am sure this was have been quickly rectified (I hope they are big enough to assume responsibility for this and not blame the staff). Unfortunately, this was a small problem compared to what happened at night. Although this is not Ixchel’s fault (but future guest need to be aware), the hotel next door, Rosa del Viento, whose dinning terrace is just a few feet from the roof of our cabin hosted a loud pre-wedding reception until about 3 am!!! Fearing a worse repeat performance on the actual wedding day, hosted again by Rosa del Viento, we scoured the beach looking for a hotel that would help us escape the noise and ended up spending the night at a fantastic but pricier hotel at the edge of the national park called Casa de las Olas (please see review), where we had a tranquil night’s sleep but feeling sorry for the other guests staying at Ixchel (one couple also expecting the worse pursued a good night’s sleep using multiple bottle of wine as a sleep aid). We left the next day never to return to Cabañas Ixchel. I hope the management, which to their credit was very good at communicating with us via email before our arrival, can figure out a way to deal with the nuisance from the neighboring hotel before they scare away more of their guests.

Room Tip: Gaviota best view but closest to restaurant next door. Cabaña Albatros would be the safest bet
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  • Stayed April 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IxchelPlayayCabanas, Director de Relaciones con Clientes at Ixchel Playa & Cabanas, responded to this review, June 30, 2013
Google Translation
Estimado Sr. López

Le ofrecemos de antemano una disculpa y lamentamos que a su llegada el encargado se encontrara atendiendo una emergencia con el generador de electricidad pero solamente le tomó un momento y posteriormente no volvió a ausentarse.

Nos complace que la cabaña haya sido de su agrado, aunque estas están pensadas para alojar parejas, podemos colocar una cortina cuando se solicita y la presión del agua en la ducha es la normal en los hoteles ecológicos de la zona.

Cuando tenemos huéspedes que gustan desnudarse en la playa, evitamos que el personal frecuente esa área, buscando garantizar la privacidad, con lo cual no se percataron de lo sucedido con el perro (que tampoco es común que realice esas acciones, quizá fue reacción al tratamiento médico al que fue sometido), pero si usted hubiera reportado dicho evento a la recepción, se hubiera corregido inmediatamente, aún así se ha instruido al personal para que tenga más esmero en la limpieza diaria de las áreas comunes.

Tulum se ha caracterizado por ser un destino de relax, pero también es elegido para realizar bodas y otro tipo de eventos, mismos que no podemos evitar, pero que tampoco son frecuentes; hemos hablado con la gerencia de Rosa del Viento así como con las autoridades y hemos llegado al acuerdo de restringir los horarios, así como el sonido utilizado en dichos eventos.

Agradecemos sus comentarios, pues estos nos ayudan a mejorar nuestros servicios, así como a resolver problemas, esperamos poder contar con su preferencia en su próximo viaje a Tulum.
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53 reviews from our community

Traveler rating
    29
    19
    1
    2
    2
See reviews for
9
28
4
Business
0
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
New York
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed April 7, 2013

but this place is the most amazing place ever. the owner, manager is very gentle and friendly.
The location is the best in Tulum, quiet and remote.
The cabanas are very clean and spacious and beautifully decorated.
It is walking distance from reserve which is a luxury.

anyway...i think they deserve the review even when I would like to keep it a secret.

  • Stayed April 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mount Shasta, California
1 review
5 of 5 stars Reviewed March 22, 2013

Very quiet and beautiful. Clean simple rooms and very friendly staff.
We loved it that it was further away from the whole tourist scene and yet just a few minutes drive to eat. The restaurant next door " Rosa del Viento " has great food and I'm vegan.

Love the water and the white sand, so unique. Would love to again.

Make sure that you receive a receipt at check in if you pay with cash and pay the difference rather than being charged the paypal fee again. We had to speak up, but they refunded the difference.

Tulum is definitely overpriced, but it's beautiful.

  • Stayed February 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Minneapolis, Minnesota
1 review
5 of 5 stars Reviewed March 17, 2013

A perfect place to crash if you want peace and quiet, a perfect beach, and a good bargain for the area. The restaurant (Rosa del Viento) next door serves all your needs from breakfast though the evening. Waking up to the sounds of the ocean and the birds is a great soundtrack. Even though it is at the end of the hotel area, there are an abundance of taxis going by.

Room Tip: Colibri was great!
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Stayed March 2013, traveled solo
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gilbert, AZ
Senior Contributor
39 reviews 39 reviews
12 hotel reviews
Reviews in 20 cities Reviews in 20 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed February 5, 2013 via mobile

We are loving our stay at here. Cabanas are roomy. Very clean and very pretty. We can hear the ocean all night long so pretty. All the cabanas are just steps from the sea.
There is a nice little restaurant next door with pretty good food. I would definitely stay here again!

  • Stayed February 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mannheim, Germany
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed December 6, 2012

We really enjoyed our stay in Cabañas Ixchel.. The staff is really friendly and helpfull, the construction was simple but very nice, just in front of the beach!
In a very quiet location, perfect to relax being isolated from the crowds. There is a restaurant just beside where you can get nice breakfast and dinner!! Fully recomended, Good relation between price and what you get.

  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed November 20, 2012

This is beach front accommodation, in a small enclosure, way down south on the beach front away from all the hustle and bustle. The cabanas are solid and are a 20 second walk from the most incredible beach and crystal clear water.

Jorge, the owner, does not speak English but relates well, he is friendly and accommodating.
The cabanas are well furnished with salt water running in the shower, mosquito nets and sea breezes.
There was electricity that worked all night.

It was quiet and we felt safe.

If you want to walk up the beach at night for dinner, take a torch....

Tulum IS overpriced, I recommend you eat in town, with the locals - better food and cheaper!

Room Tip: Any of the two cabanas near the front of the beach...
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Ixchel Playa & Cabanas

Address: Carretera Tulum-Punta Allen Km. 10, Lote 20 | Lote 20, Zona Hotelera, Tulum, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Tulum
Amenities:
Beach Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service
Hotel Style:
Ranked #18 of 87 Specialty Lodging in Tulum
Price Range (Based on Average Rates): $
Number of rooms: 9
Official Description (provided by the hotel):
Cabañas Ixchel emerges silently in the surroundings of The Sian Ka’an National Biosphere Reserve located in Tulum. An all-natural and truly untouched paradise with long stretches of breathtaking, white sandy beaches and crystal clear waters Away from it all, embraced, protected and kept secluded by the lush tropical vegetation of the Mexican Caribbean. ... more   less 

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