We stayed at cabanas tulum and Ziggy's was on the grounds. If you stay at Cabanas Tulum, you get complimentary breakfast. The food was good, but staff were not friendly at all. My wife and I stayed for one week over Christmas, and were treated nice the first day or two, and then it changed drastically. We are not sure why, because we gave at least 20% tip each time we ordered food and/or drinks. I got the vibe the staff we homophobic. By the 5th day, we opted out of the breakfast because they were so unfriendly. It was very unfortunate, because it it attached to the hotel we love.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
February 15, 2013
Dear Ziggy Guest,
Report response as inappropriate
We are truly sorry to read that you had the impression our staff might have an issue with homosexuals. Honestly, it has struck us to know that you felt this way since many of our customers are gay and we have never received such feedback in more than 4 years of business. Could it be that you felt less attended because of the peak period over Christmas as this could be the only reason of your discontent our staff can think of right now, if this was the case we apologize of course. We do hope that you give us a second opportunity to prove that your impression was 'wrong' and that you will fully enjoy the Beach Club, service and the food on your next trip to Tulum.
Your Ziggy's Team
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.