I recently had a wedding at Las Ranitas. Before I get into details, I want to add that the wedding day turned out beautiful! And the staff at Las Ranitas is great! And the food was AMAZING, thank you Chef for your impeccable food!
Las Ranitas is not a budget hotel or cheap venue to host any event. Do not go there thinking you can negotiate to meet your budget, because that will not happen. They may give you some small offers here and there, but it still comes out to a very expensive bill. We were very aware of this when we selected Las Ranitas to be our hotel and our wedding venue. However, with this said, it is not a FAIR hotel at all and will not help you with any wrongdoings on their part. We were not trying to ‘cheat’ Las Ranitas, but rather wanted fair outcomes to their wrongdoings. The only negative feedback I have is regarding the General Management.
We decided to book out the whole hotel to host our wedding. We made these plans a year before the wedding. However, as soon as we arrived, we were told that they had overbooked and we had to kick out three of our guests. Now, the reason why we booked out the whole hotel was so our close family and friends could be with us on this joyful celebration for the weekend. To ask that we kick out 3 families meant that these families, even if they booked last year, had to spend their time at a nearby hotel and not get to experience the joy of staying with the wedding party. Yes, they were welcome to ‘come by’ whenever, but we know its not the same. During this process, the staff made comments to some of our guests who did not want to move on why they couldn’t ‘help out the hotel.’ Excuse me? But this was not the guests’ problem. This whole ordeal brought great stress to us, the wedding hosts. We wanted to make sure our guests experienced a great time and not hassle and judgment right when they arrive. Conclusion to this ordeal, they wouldn't compensate the guests that had to be removed from the hotel (they offered free breakfast on the last day to the guests, but those guests were leaving early to the airport so they couldn’t take advantage of this). The parents and brothers of the bride and groom decided to leave the hotel since they didn’t want to frustrate any of their close friends and families. This was the sad part that our parents/siblings had to leave and yet, the hotel does nothing but blames their system change. Which in my profession as an IT Consultant, is not a valid excuse to any client.
Other outcomes of that ordeal were people had to be moved around and did not get the room they paid for which Las Ranitas did not even want to refund the difference! Again, it all comes down to fairness. We are not trying to cheat the hotel, but if you pay for a bigger room and get one of the smaller rooms to accommodate the Hotel’s issue of overbooking, they should have paid the difference without any arguments or questions.
I was told that Las Ranitas is under new management and workers are actually leaving since they do not agree with the new management. I first hand experienced the unfairness and the judgments from Las Ranitas management. I should have not since I was the customer who rented out the whole hotel and was hosting my wedding there. Again, not cheating the hotel – I didn’t even ask for the honeymoon suite to be free, we paid for it without question. Yes, maybe I am a little upset about that cause I know other hotels will give the bride/groom free room after booking out the whole hotel. But at that point, I did not want anything more to do with Las Ranitas.
In conclusion, go to Las Ranitas to eat, but I wouldn’t stay there or have an event there. I have more issues that we experienced with Las Ranitas that will be too much to write about it here. If you are interested in having a wedding there, feel free to message me as I can give you some tips of what not to do.
- Official Description (provided by the hotel):
- A small eco-friendly hotel freshly renovated on the wonderful beach of Tulum, Mexico. ... more less
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