This is a lovely little place that feels safe, has screens on the windows and is adorable. Tulum is a magical place. I've been going for 20 years and new places are opening all over town and the beach. For the price, you can't do better for a pretty and comfortable small hotel in the town.
Secret Garden is not a Holiday Inn. It is also in Mexico and in Tulum which is known for eco-friendly and simple lodgings. Mexico has its quirks once you leave Cancun and these things must be expected while traveling. If you want everything to be like home, best to just stay home, right? If you expect a resort, you will be disappointed. If you expect a clean and lovely little room with a comfortable bed and management that will bend over backwards for you, you will be happy and content. For $50 per night, I have seen rooms in Mexico that were more like cells. Secret Garden is a true gem, when you arrive through the gate into the wonderful little garden, you know that you have arrived someplace special.