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“Charming and very friendly staff.” 3 of 5 stars
Review of Secret Garden Hotel

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Secret Garden Hotel
Calle Sagitario Poniente #54 | Col. Centro, Tulum 77780, Mexico   |  
Hotel amenities
Ranked #7 of 62 Tulum B&B and Inns
london
Senior Contributor
23 reviews 23 reviews
14 hotel reviews
Reviews in 13 cities Reviews in 13 cities
13 helpful votes 13 helpful votes
“Charming and very friendly staff.”
3 of 5 stars Reviewed February 1, 2014

Secret Garden is tucked away a few blocks behind the main road. It has a very chilled look, with cool seating, buddha statues and candles lit at night. It has a jungly feel to it, which on the negative side makes it all a bit dark and airless. Luckily it wasn't hot when we were there 2 weeks ago otherwise it might have felt a bit claustrophobic. The manager and owner were both very friendly. The free teas, coffees and bran buns went down well for breakfast. The birdsong is prolific in the morning!

  • Stayed January 2014, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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383 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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New York
Top Contributor
97 reviews 97 reviews
66 hotel reviews
Reviews in 65 cities Reviews in 65 cities
151 helpful votes 151 helpful votes
2 of 5 stars Reviewed January 22, 2014

I got an extremely warm welcome here: the staff are great. But the room I stayed in (with a thatch roof) smelled strongly of damp and drains. It was full of mosquitos and there were cockroaches (picture attached). I had to light incense for the smell. There's plenty of hot water in the shower, but the tap in the bathroom hardly functions (I got only a dribble). The safe does not close, many of the window locks are broken and the door is difficult to lock. I didn't feel I could leave my valuables in the room, although the staff were very helpful in leaving them at the front desk. I would given the room a 'terrible' review, but since the staff were so great, it gets only 'poor'. Expensive too for a nasty room, stay somewhere else.

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  • Stayed January 2014, traveled solo
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
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New York City
1 review
5 of 5 stars Reviewed December 15, 2013

We had a wonderful time at the Secret Garden in Tulum.
The staff were incredibly friendly and helpful - on the first day Manuela (I think that's her name) sat down with us and a map and went through all the options we had to explore the area. She was happy to answer all of our questions even though I'm sure some of them were silly and repetitive.
Joshua and his staff present as people that are really happy to be there and really happy to share their love of Tulum with all of their guests.
Our room was beautiful, clean and private. The garden in the middle of the rooms is a great place to relax with a book when it's too hot or too rainy for the beach.
The hotel is also very convenient, less than a five minute walk from the bus station and an easy 20-30 minute bike ride to the beach along a bike track for most of the way. (Note of caution - we didn't know where we were going when we arrived late at night so we took a cab all of two blocks to the hotel for 30 pesos!)
The Secret Garden is a beautiful laid back hotel that offers a more economical option to the bigger brasher resorts on the beach.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Sofia
Top Contributor
56 reviews 56 reviews
43 hotel reviews
Reviews in 47 cities Reviews in 47 cities
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed December 14, 2013

Staff are all very friendly and helpful...doing a heartful job. Garden is cool and shade. Very good location. Rooms are a bit humid. It will be good if all windows and doors are kept open before guests arrive...this will allow ventilation.
They gave us very good recommendations on food, beach clubs etc.

  • Stayed November 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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New York City, New York
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed December 8, 2013

Planned to stay for 3 nights, ended up staying 5!

We had to switch rooms twice, but the staff did the moving for us and it really wasn't a big deal. The staff were super friendly and very helpful. Joshua helped us decide how we would spend our time in Tulum with great advice on Tulum and its' surrounds.

The hotel itself is lovely - gorgeous garden with lots of palms, fern and hanging vines. Lots of space to lounge about in a hammock or day bed. We preferred the rooms over the bungalows. The rooms have aircon (good for reducing the amount of mozzies in the room) and a separate day bed for reading and relaxing. The bungalows would be better for families - they have basic cooking facilities and a loft bed.

The staff go to a lot of effort to make the most of their facilities. While the finishings aren't 5 star, which you wouldn't except for the price, there are loads of towels provided, candles, incense, bottled water, toiletries, cute stone floored shower (even if the water pressure is lacking), cushions and freshly painted rooms.

Good location if you're interested in eating cheap, local food. We hired bikes (100 each/ 24 hours) for the days we planned to do a few things - the ruins, cenote etc. And took a taxi (140 pesos return) on the days we planned to spend all day by the beach.

The 'tacos el pastor' on the main strip around the corner are incredible! ADO bus station 5 mins walk. And the vegetarian restaurant on the main strip near the lights on the left when heading out of town towards the ruins is amazing! 25 pesos fresh juices! I think it's called 'a la vegetariana'.

All in all Secret Garden was a great option! If spending 5 nights in Tulum, I would spend the first few at Secret Garden and then the remainder at a spot on the beach for a bit of a mix.

  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Munich, Germany
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 5, 2013

Secret garden was the first hotel on our trip through Central America.

The receptionists has been always friendly and enormously helpful with any questions we had ( and we had loads of questions )!

We booked a bungalow with bathroom, shower and toilet.
The room has been cleaned every day so it was always super tidy.
especially we were touched by the lovely bed decorations they made for us.

The garden is a wonderful cozy place to chill out and enjoying life.

The hotel itself is located at a place out of the tourism area but that doesn't matter at all just rent a bike and in 1/2 h you'll have a great time at the beautiful beach of tulum.

So enjoy your stay at secret garden you definitely won't regret it

Stayed December 2013, traveled as a couple
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Barcelona, Spain
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed November 24, 2013

The common area was really nice and the room spacious and useful to have a kitchenette. Well located for the bus station in town and very friendly and helpful staff. Also useful to be able to rent bikes straight from the hostel.

The bed was not very comfortable and the water pressure was a bit rubbish but generally a really nice hostel.

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Secret Garden Hotel

Address: Calle Sagitario Poniente #54 | Col. Centro, Tulum 77780, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Tulum
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Wheelchair access
Hotel Style:
Ranked #7 of 62 B&Bs / Inns in Tulum
Price Range (Based on Average Rates): $
Official Description (provided by the hotel):
Secret Garden is located in Tulum, which is known for its unique archeological site and stunning caribbean beachside.Enveloped by Mayan atmosphere and only two blocks from the main downtown avenue, at Secret Garden you will find eight tastefully appointed rooms with unique and special touches that will make you feel at home away from home.All of this and more makes Secret Garden the perfect place for savvy travelers seeking to explore the natural and cultural wonders of Tulum and its surrounding areas at an affordable and comfortable location. ... more   less 
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