I got an extremely warm welcome here: the staff are great. But the room I stayed in (with a thatch roof) smelled strongly of damp and drains. It was full of mosquitos and there were cockroaches (picture attached). I had to light incense for the smell. There's plenty of hot water in the shower, but the tap in the bathroom hardly functions (I got only a dribble). The safe does not close, many of the window locks are broken and the door is difficult to lock. I didn't feel I could leave my valuables in the room, although the staff were very helpful in leaving them at the front desk. I would given the room a 'terrible' review, but since the staff were so great, it gets only 'poor'. Expensive too for a nasty room, stay somewhere else.
- Official Description (provided by the hotel):
- Secret Garden is located in Tulum, which is known for its unique archeological site and stunning caribbean beachside.Enveloped by Mayan atmosphere and only two blocks from the main downtown avenue, at Secret Garden you will find eight tastefully appointed rooms with unique and special touches that will make you feel at home away from home.All of this and more makes Secret Garden the perfect place for savvy travelers seeking to explore the natural and cultural wonders of Tulum and its surrounding areas at an affordable and comfortable location. ... more less
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