My wife and daughter stayed at this hotel in January 2013. We really enjoyed our stay. First of all, Tulum is a small town. The strip where El Pez is located looks like a small village and lacks many off the amenities a large hotel in a big city can offer. This is what appealed to us and lured us to Tulum.
There is no grid power in the hotel strip. All of the hotels here have to generate their own power. We never experiences any downtime while at El Pez. The rooms were spacious and clean with comfortable beds. The view to the ocean from our room was pleasant.
The staff is always working ensuring that guests have everything they need. For example, they don't normally stock decaffeinated coffee but bought some just for my pregnant wife. The staff was nice enough to offer complementary baby bottle washing and refilling with warm milk for our one year old daughter. We were never told NO. If something was not available they found a solution. This group of people genuinely cares that you enjoy your stay at El Pez.
The food here is better than what you will get in an all inclusive resort. My favorite meal there was a lobster with a michelada and lemon pie with coconut smoothie for dessert.
And now the negatives:
We didn't use the pool and had no intention or desire of plunging in a pool in this stay but it looked a little cold and uninviting.
The beach here is okay if you want to just walk in the water a few feet in. It is a little too rocky to swim or play games. The rocks look beautiful and provide an awesome place to sit and look and listen to the ocean and look at stars at night There are great beaches within walking distance. We had a rental car and chose to go to the Tulum ruins and use their beach. It is a short 5 minute car ride away with perfect water, sand and a breathtaking backdrop. Just don't fall prey to the tour salesmen at the Tulum parking lot that act like they are official Tulum employees selling Tulum entrances.
If you want a quiet place on the Tulum beach without the crowds El Pez is an excellent choice. You will not get much pampering here. It is just you and a beach with a friendly staff, good restaurant and a few other guests. No watered down tiny drinks you normally find in Cancun hotels or cheap food. No rushing out to reserve beach chairs. Good place if you are looking for tranquility.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
March 1, 2013
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It was such a pleasure to have you and your family stay with us! Thank you for taking the time to write a review. We were so happy to read that you felt the staff truly cares that you enjoy your stay while at El Pez because we do! We hope that you are able to return with you new bundle of joy and enjoy another delicious fresh lobster dinner again soon!
Julia & Michael
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.