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“Excellente!!!” 5 of 5 stars
Review of Las Tres Palmas Hotel

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Las Tres Palmas Hotel
3.0 of 5 Hotel   |   Calle Venus Ote 88 | entre Satelite sur y Centauro sur, Tulum 77780, Mexico   |  
Hotel amenities
Ranked #55 of 77 Hotels in Tulum
New York City, New York
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
“Excellente!!!”
5 of 5 stars Reviewed December 18, 2011

Excellent, we had a great time and the hotel is in the center and you do not need a taxi to go out , the rooms are very clean and all facilities', we can not wait to return at Las Tres Palmas Hotel,best in Tulum Town

Room Tip: all rooms have been designed to have a choice as requested
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  • Stayed November 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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64 reviews from our community

Traveler rating
    26
    20
    14
    2
    2
See reviews for
15
19
7
Business
0
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
Miami, Florida
Senior Contributor
38 reviews 38 reviews
13 hotel reviews
Reviews in 26 cities Reviews in 26 cities
19 helpful votes 19 helpful votes
2 of 5 stars Reviewed November 30, 2011

The best I can say was the price was cheap, and the room reasonable clean upon arrival. This place was not run like anyone cares about customers. If you get a room make sure you bring your receipt. They may not know you, Unless you do. Then be prepared to wait, until the owner shows up.
We stayed for over a month.( only because we had paid for it). Rooms are suppose to be cleaned every 3 days. One week we went 5 days with no service. The towels always smell and you are required to supply your own toliet paper. After we had paid for our room, we were told that we had to leave during our trip and stay somewhere else. Then did not want to give us money to stay some where else.
The a/c was cold but the only adjustment you could make was plug or unplugged ( on or off). At night it was very noisy, sometime until early in the a.m. When we return to Tulum, we will not stay here again.

Room Tip: some where else
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  • Stayed November 2011, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Cancun
Senior Contributor
44 reviews 44 reviews
35 hotel reviews
Reviews in 31 cities Reviews in 31 cities
52 helpful votes 52 helpful votes
3 of 5 stars Reviewed November 22, 2011

This is a nice clean average hotel. It has TV and air conditioning but no interenet. It has a stove and fridge in the room. We didn't use the stove the but the fridge was really great to keep our drinks cold in this hot climate. I don't know if all rooms have a fridge so ask for one. The rooms do not have deadbolt locks. Just the button locks on the doorknobs. The hotel is three blocks from the main street which is a bit of an inconvenience. There are a couple of hotels of similar quality on the main street but they might be noisy at night. At Tres Palmas you will get a good night's sleep. The maid service is really good. I was surprised to see that she had even arranged my pens and pencils in a neat row. The neighbourhood has some run-down and abondoned buildings but that is common in the town and the area seemed very safe. There are better (and much more expensive) hotels near the beach but I think this is the best hotel in the downtown area.

Room Tip: Ask for a room with a fridge. No elevator so if that is a problem, choose a room on the ground flo...
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  • Stayed November 2011, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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everywhere
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 30, 2010

I had been in this hotel and a can say is very nice and comfortable.
The staff has been very help full and friendly.
I recommend this hotel to everyone.
Thanks for the hospitality.

  • Stayed March 2010, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Belessence
1 review
4 of 5 stars Reviewed August 4, 2009

Not an expensive hotel, the neighbourhood is quiet. The staff are very friendly. Liked that you could cook your own meal and use the refridge.

  • Stayed April 2009, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Punta Allen, Mexico
Top Contributor
90 reviews 90 reviews
26 hotel reviews
Reviews in 42 cities Reviews in 42 cities
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed November 25, 2008

Great Value! I stayed 8 nights. Daily cleaning. Refrigerator, stove, TV Walk to Tulum restaurants.
Jorge the manager is always there.
Friendly, but minimal English and neighborhood is marginal.

  • Liked — kitchen & refrig in room, Economy Hotel
  • Stayed November 2008, traveled solo
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Las Tres Palmas Hotel

Address: Calle Venus Ote 88 | entre Satelite sur y Centauro sur, Tulum 77780, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Tulum
Amenities:
Kitchenette Spa Airport Transportation
Hotel Style:
Ranked #55 of 77 Hotels in Tulum
Price Range (Based on Average Rates): $
Hotel Class:3 star — Las Tres Palmas Hotel 3*
Number of rooms: 11
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