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“Would not recommend!” 2 of 5 stars
Review of Casa del Sol

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Casa del Sol
No. 815 Polar Pte | Entre Saturno y Luna Nte., Tulum, Mexico   |  
Hotel amenities
Ranked #48 of 77 Specialty Lodging in Tulum
plymouth
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
“Would not recommend!”
2 of 5 stars Reviewed January 6, 2013 via mobile

Well we stayed here after new year, it was Roof over our heads! The staff were rude and unhelpful! There was only one cleaner who obviously couldn't do everything and so didn't which meant the cleanliness of the place was terrible. You didn't dare open the fridge as the smell was so horrific. So we just ended up not putting stuff in the fridge as others who did got... Well their food didn't taste the same after! The only positive thing was they had bikes to rent which were cheaper than in town! When we initially were given our room the sheets weren't clean which they quickly dealt with but we didn't feel they were clean and had two very uncomfortable nights sleep.

  • Stayed January 2013
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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101 reviews from our community

Traveler rating
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    17
    12
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4
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19
Business
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • Danish first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Paderborn, Germany
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 of 5 stars Reviewed December 15, 2012

Hostel with potential but unfortunately the owner doesnt care about his customers. wifi not working, kitchen is under-equipped (not enough cups for all guests etc), very noisy at night and at the moment they repair the roof so loud in the early morning as well. i would not stay here again.

Room Tip: try weary traveler hostel or chalupa hostel
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  • Stayed December 2012, traveled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ramat Gan, Israel
Contributor
13 reviews 13 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed November 5, 2012

We arrived at Tulum at 4 in the morning after a very long bus ride from Belize, and a friendly taxi whom we asked to get us to a hostel brought us to Casa Del Sol. The owner was half asleep when the driver rang the bell but we were welcomed in and given a room for the rest of the night. (we got a bit of a shock when entering the door and seeing the horse standing there in the dark)
The next morning we chatted with the owner a bit, and decided to stay for two more nights - the price wasn't high and the room was on the minimal side, but we didn't need much.
The hostel itself offers dorms, private rooms, Wifi and a free for all internet computer, hot water showers (shared), very friendly staff - and we even had a hammock in our room.
We also had a unique breakfast for every day we stayed at the hostel - Most of them were ok+.
Other services are also offered for money - Towels and Bike renting and also water bottle filling.
All in all it's a very friendly place, and it is rather cheap.

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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1 review
1 of 5 stars Reviewed October 1, 2012 via mobile

1) Toileteries and clothes stolen/binned whilst away for the day
2) Incompetent and unhelpful staff when trying to resolve the situation
I left a toiletries bag, contact lenses, towel, dirty shorts, dirty pyjamas, random free maps and flyers on my bed during the day. The total value new was about £30. On returning in the evening the bed had been made and the items were missing. Alberto, the hostel worker on shift said to wait for his nephew Eric to come back so he could call the cleaner. On further pushing it transpired Eric was at the beach and wouldn't be returning. I was reassured by Alberto that he would chase it up. On returning from dinner he unhelpfuly informed me the cleaner would be in tomorrow night, by which time I would have already left the hostel. I spoke to Eric over the phone who told me the cleaner had put the things back where they were found and that I should search he dorm and adjacent dorm! I found nothing and he suggested that the items had been stolen by other residents.. Now I agree that is a possibility, but, why would they take my underwear, the old free maps and used toiletries?? I feel it is more likely the cleaner threw out my stuff thinking I had left. Why? Because the night before, when I payed to extend my stay by one night, Eric could not find a pen to note it in the log book. I checked the log after the items went missing and it had not been logged.The whole operation was shambolic and disorganised.

  • Stayed September 2012
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Kuala Lumpur, Malaysia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 12, 2012

We intended to stay for 1 night but stayed a full week. The staff was composed of very friendly employees and volunteers from all over the world, the facilities are nice and complete, the private rooms very comfortable and cheerful (more than the dorms), and the atmosphere just really relaxing and inspiring... For us a very good option if you want to take it easy for some time. The swimming pool is small but excellent for cooling down with friends after a night out :-)

Room Tip: Stay in one of the bamboo rooms with 2 to 4 people, rather than the dorms.
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  • Stayed August 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Leeds
Top Contributor
59 reviews 59 reviews
35 hotel reviews
Reviews in 35 cities Reviews in 35 cities
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed June 29, 2012

The staff were fun and nice, great location, very laid back place. However the music varied each night, sometimes until the early hours. there was construcion work going on which woke us up everyday without fail! the staff seemed to take over the place a bit, constantly using the kitchen and music facilities. However it was well intergrated. The was always a really long wait for the bathrooms and the kitchen. There was a LOT of cockroaches during our first shower, but they became lesser. Also we labelled our food in the fridge as instructed but it was thrown away! Our beer was also taken by somebody! There was also confusion with the pay, we were asked by the owners if we had actually paid, when we paid straight away! The bike hire was good but they are hard to use! Overall it was a fun and good place to stay, met some great people!

  • Stayed June 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed June 24, 2012

The hostel is quite cheap and fairly close to town and the bus station and the staff were friendly but I wouldn´t recommend staying here. When we arrived we were told that the rooms were fumagated once a month and had been fumagated that morning but our room had bed bugs, as did the room of another guest. When we asked to change rooms the next morning they kindly obliged and fumagated the rooms again but they didn´t offer a discount or apologise for the inconvenience. The hostel is very noisy with loud music until at least 1am and early in the morning so no chance for a lie in. The bikes are also in poor condition and the bathrooms weren´t very clean. It´s basic but I would look to stay elsewhere

  • Stayed June 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Casa del Sol

Address: No. 815 Polar Pte | Entre Saturno y Luna Nte., Tulum, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Tulum
Amenities:
Free High Speed Internet ( WiFi )
Hotel Style:
Ranked #48 of 77 Specialty Lodging in Tulum
Price Range (Based on Average Rates): $
Number of rooms: 26
Official Description (provided by the hotel):
Newly Constructed, less than a year ago, in a quiet neighborhood only a block off of Tulum Ave. this 58 bed plus hammock and tent Hostel has everything from Private Rooms with a Private bath and kitchenette (no appliances) to a place rooftop terrace to hang a hammock or pitch a tent on the roof of or dorms. Old Mexican-Mayan Charm. We even have a Mayan Te Mascal Temple in the garden. Cabanas are cool and Dorms have solid wood bunks with thick mattresses. ... more   less 
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Also Known As:
Casa Del Sol Hotel Tulum

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