My husband and I stayed here for a few days on the last leg of our honeymoon, at the beginning of May 2010.
After reading tons of reviews and comparing many different places in the area, I am so, so glad that we booked here. Yes, there were a few emails back and forth when I tried to make a reservation. Yes, there was a minute or two of confusion over my reservation when we arrived - BUT, we later realized there there is more than once entrance and we had pulled into the small reception "gazebo" where we were staying (Zona Corazon) and not at the main reception area. Had we gone to the main reception area (a little further down, across from Casa Banana), I'm sure this would have been avoided.
Nonetheless, we were helped and checked in, despite a little language barrier (which also would have been avoided had we gone to the main reception area.), were directed to our parking place right across the road, our bags were loaded into a wheelbarrow, and our drink orders were taken - service provided with warm, welcoming smiles.
We proceed to room...and commence jaw-dropping. The view...the beach...the color of the ocean. just incredible. Our room - amazing. Before we knew what was happening, someone was offering to hang our hammock on the porch, our two cold Sols arrived, and Ricardo - the manager - arrived bearing FLOWERS for me, welcoming us and wanting to know if everything was to our liking...um, yes, Ricarco, things actually couldn't be better!
We had originally wanted to stay in one of the bungalows - Ola or Amore Etorno, but they were booked. Deseo seemed to be one of the best options left for our dates, so I booked that. It was GORGEOUS. It was beautifully and tastefully decorated, spic and span clean, and had plenty of space. The bed was a King, I think, and extremely comfortable - we like a firm mattress, and this was firm without being too hard. The sheets were a little thick and rough, but it's hard to tell if that was the sheets or just our skin - when you stay this near the ocean you sort of walk around with a permanent layer of salty sea spray on your skin and in your hair.
It was windy while we were there, and we just opened all the windows and propped our front door open with a chair to keep a permanent breeze going through. Letting down our mosquito netting over the bed served as a screen door of sorts, letting the breeze in at as while we slept but cutting the wind. It was a little hot at night, but keeping the door open helped a lot, and we felt completely safe there. We preferred the door ajar and hearing the ocean to closing it and using the ceiling fan.
Our outdoor shower had a fantastic view over the ocean. We never even once used the 2nd, indoor shower. Yes, the water was never hot, but we didn't need it to be - it was so hot outside the water temperature felt great to us. Yes, it was every so slightly salty so you never entirely wash off the salt, but we didn't care about that either. Small price to pay for being in paradise. Everyone is in the same boat, so you're all walking around with salty hair.
Our little footbath was great - we spent a lot of time swimming (great wave action!) and the footbath was perfect for rinsing sand off our feet before heading inside. The lighting inside the room was really great too - a lot of thought went into creating soft lighting in little hidden nooks.
The service at NVR was fantastic. Every morning the beach was raked and cleaned of seaweed, beds (and chairs and umbrellas if it wasn't to windy) were put out, and footbath water was changed. Roger, who works in the main reception office was fantastic - enthusiastic, friendly, and extemely helpful in listening to what kinds of things we wanted to do / see and giving us recommendations and maps. He also made the phone call for me to Easy Way Car rental when we wanted to extend our car rental time. (Easy Way, by the way, gets 5 stars from us for being extremely helpful, courteous, prompt, organized, friendly, and yes - easy to deal with. Not to mention really affordable.)
Walking up and down the beach and taking it all in made me even happier with our choice to stay at NVR - there were plenty of great places, but it seems true what they say - the beach in front of NVR (and nearby it) is one of the nicest stretches of beach in Tulum.
I don't know if we could have been happier with our location, with our room, with the service provided...it was all spectacular. It was a little more than we had hoped to spend, but exceeded all expectations - we definitely felt we were in the lap of luxury.
Nights were quiet, and we had lots of privacy and never heard / hardly even saw our neighbors downstairs or next door. Most times we were the only ones in the water in front of the zona corazon area.
We ate at a few places while there, including Casa Bananas, which is right across the "road" from NVR - it was awesome. The best margaritas we had while in Tulum, good wines from Argentina, and and Argentine grill that produced one of the best steaks I've ever had. Great service there too. Even the "continental" included breakfast was amazing - homemade bread, delicious homemade banana jam, fresh fruit, fresh OJ, and coffee - plenty of food and a perfect start to the day. A very chill vibe. Great staff.
I would absolutely come back here in a heartbeat, and while I am usually interested in checking out new places when I return to an area, in this case I'd go right back to NVR. (And I hope that we will!)
Photos coming soon...