This was our first visit to Tulum and I was recommended a few hotels but threw the names aside when I found Nueva Vida online. I am so very, very glad we did. Easily, this is one of the lovelier hotels in Tulum. People would be walking by on the beach, stop in their tracks and take in the fantastic cabanas and beautiful reforestation efforts the management is working on. Our jaw dropped when we were escorted through the palm forest from reception to the deck of Pasion Marina.
The staff is outstanding (we had unseasonably windy and slightly chilly weather while we were there and the staff would come around most days to make sure everything was alright....true pros). The beach is the envy of the town. It was well groomed and well kept, raked of seaweed everyday. Beach and room service is easily and happily coordinated....there's nothing like sipping your coffee on your porch watching the sun climb above the Caribbean Sea.
Things to consider:
1) Tulum (and definitely Nueva Vida) is not a luxury getaway. It is eco-chic, extremely comfortable beach living. Pasion Marina was a gorgeous stilted cabana on the beach. Even though there are doors and windows that lock securely there is a thatched roof with openings on each side and a big opening over the door, protected by a woven eve. You are subject to the Caribbean breeze and sound of the surf 24/7. There is no air conditioning. The water is brackish but you are supplied a bottle of fresh water every day to brush your teeth and drink. There is a small bodega 800 meters down the road, an easy walk after breakfast each day, where we bough more water to drink at the beach. There is hot water in the shower....it takes a few minutes to get going but there is plenty. There is NO hot water from the sink faucet.
2) There are no outlets in the room. We didn't miss them. You have plenty of light at night but it may be helpful to bring a small portable lamp if you plan to read. You tend to be up with the sun naturally so after dinner we retired early. We thought the light was more than adequate. There is a charging station for computers and mobile phones at reception. I'd charge my iphone as we were eating across the street. There is also free wireless in the reception area as well as free wireless at La Zebra and Om if you go there for a meal or a drink.
3) You do not need travelers checks. You can pay your deposit with a credit card at both the hotel and Casa Banana restaurant across the street, where they happy create a tab for you to settle at the end of your stay. (They both charge 7% to do this but the option is available).
4) It is a cash society. Virtually everywhere accepts US dollars and Euros but we tried to tip in Pesos so waiters and workers had their own currency to take home. There are no ATMs anywhere we saw at the beach. Apparently there are some in town but we never left the sand. At the airport upon arrival we took out pesos that lasted through the week as well as brought US dollars from home. I'm sure there's a place to cash travelers cheques but I couldn't begin to tell you where.
5) Security....Nueva Vida constantly has their people on the property patrolling the area. We ALWAYS felt safe. They even have overnight security all along the perimeter of the property. There is a safe in your room for valuables. Just remember it is a very open beach community. People wander in from the beach, through the hotel to get to the restaurant. We brought a travel safe bag that secures with a combination lock that only we had the combination/key to. You can get them online. We never had a problem with security. It is rustic living. Just be smart.
6) If you go to the cenotes they say you need eco-friendly sunscreen. We bought a slew of it. It's terrible. Or at least we thought so. And we never went to a cenote. You can use whatever you like on the beach....don't spring for the fancy natural stuff if you don't have to.
7) Casa Banana......we are from NYC and are used to high prices. The cost of meals here was very reasonable as far as we were concerned. You must must must try the Argentine steak menu. It's easily one of the best steaks I've ever had in my life.....kudos to the staff. Very impressed. We also ate at Om and La Zebra...close neighbors. All the prices were around the same. Tulum isn't a place where you go to eat burgers and fries on the beach so know that there are no cheap eats. Food ranges from reasonable to mildly pricey and It's worth it! The ingredients are all fresh and local. Every meal we had was great!!!
8) They will arrange a massage on your deck if you so wish. There are also a variety of spa packages you can order. You pay the massage therapist or spa technician in cash. They do accept USD. My partner had an hour long deep tissue massage he said was one of the best in his life. His therapist was totally legit, educated in her practice and knew what she was doing.
9) There is parking if you drive. I believe it's free. It's right outside of reception and reserved for your cabana. Easy, close, secure. We took a transfer service from Cancun. Besttransfers.com. Knowledgeable, pleasant drivers who were easy to find at the airport and on time to pick us up in Tulum for our return.
These are the things we didn't know about before we went even after we researched so I hope this helps. There are more expensive places to stay in Tulum that may have a few more bells and whistles but from our experience and what we witnessed, Nueva Vida is where it is at!
- Also Known As:
- Nueva Vida De Ramiro Hotel Tulum
- Nueva Vida De Ramiro Tulum