We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great!, but least enviromental friendly” 4 of 5 stars
Review of Grand Sunset Princess All Suites Resort & Spa

Save Saved
You added Grand Sunset Princess All Suites Resort & Spa to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
Grand Sunset Princess All Suites Resort & Spa
5.0 of 5 Resort (All-Inclusive)   |   Prolongacion 5ta. Avenida Mza. 20 Lote 006, Playa del Carmen 77710, Mexico   |  
Hotel amenities
Ranked #96 of 199 hotels in Playa del Carmen
Vancouver, Canada
1 review
“Great!, but least enviromental friendly”
4 of 5 stars Reviewed December 5, 2012

We stayed there for 1 week, with our son who is 4 years old- we really enjoyed the wam weather and the nice service

Overall it was a good deal for the money we paid.

The only negative point on the hotel other than the quality of food are that the hotel staff is not environmental friendly. All drinks are served in plastic cups that are not recycled, also I saw beach cleaners emptying the half glasses of beer on the beach sand (the same that is used by kids to make sand castle)- that is the only annoying thing

As we are vegetarians we noted that there was not offered in the normal buffets, even in the so called 11 restaurants, there is not much variety. Overall we found that all travelers were not happy with the quality of food. The menu was 80% same on all days.

It was very difficult to get a booking in the so called 11 restaurants and when you go there 50% seats are empty. When I asked why that is they said that they did have the staff to attend to us, hence very few booking were given, so we ended up in the buffet some days. Even in the theme restaurants all the international food had a Mexican taste to it, maybe as we are from Vancouver, we felt it a bit more as back home all international food is served with the same ethnic taste.

The rooms were large in size, the view of the beach excellent, the hotel is very clean.

Also the free transfer to Playa de Carmen gets booked in the first 5 minutes each day as they only have 42 seats, so it is not really free. You end up paying expensive taxi fares for the short trip (15 minutes).

Overall it was a good deal for the money we paid.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

5,158 people have reviewed this hotel

Traveler rating
    2,131
    1,605
    749
    379
    294
See reviews for
1461
2399
53
20
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,300)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Mississauga, Ontario, Canada
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed December 5, 2012

My husband and I have now stayed at six different resorts in the Mayan Riviera and unfortunately the Grand Sunset Princess doesn't quite measure up. While the resort is lovely to look at and has a great beach for those who love to walk a lot it falls short. The staff are friendly but the service wasn't nearly as good as some of the other resorts. We are typically generous daily tippers but scaled back this time due to poorer service (tables not cleaned too quickly, had to find own coffee, most times there was no one to seat clients). The food was adequate but not terrific...too many stews and the meat was far too tough to eat and very little fish.
I think that in these days a hotel/resort should free offer public area Wifi which the GPS and sister resort do not. $20 per 24hrs Internet service is not acceptable. I can understand that the hotel has an environmental conscience and that is great but at least supply your guests a box of facial tissues Or have them available for sale in their stores (which they did not)...I don't think guests appreciate blowing noses on toilet paper all the time. My biggest concern is the lack of attention to the birds on the beach area and the resulting filth on the beach chairs which is quite disgusting. Low flying birds also an issue but idiots do feed them! Would I recommend/go back? No...even though the resort does have many fine attributes...others have been better.

Room Tip: Room was good but lighting needs explanation upon check-in especially if you do so when it's dar...
See more room tips
  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mississauga, Canada
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed December 4, 2012

This review is long overdue. But better late than never! A group of 4 of us (ages 24 - 25) went during the week of Family Day - February 2012 (Canada).

Rooms: Requested a King Bed, when we booked our Swim- Out Suite in the "Platinum" Section. Received 2 double beds, we were told everyday that our rooms would be switched (to the king bed that we originally thought we would be getting), only to later find out that most of the swim-outs in that section are 2 double beds instead of king beds. We were told we could "downgrade" to a regular suite if we wanted a king bed, but we would not get a refund of the difference. We were told we could not upgrade to receive a king bed room even if we paid a difference. They said it was agianst their policy. Also, the sheets and pillows always smelled as if they were never washed... kind of like an old, wet rag.

Pools/ Beach: The pools, pool bars and surrounding area were very beautiful and clean. But considering the resort was so large, with lots of pools, it seemed ridiculous that one of us would have to wake up at 5am everyday just to get a decent spot at the pool. Sometimes even that was too late. I am conviced that people would bring their stuff out in the middle of the night to "reserve" a spot, and nothing was done to prevent that.The beach was okay... but there was often garbage or dried up seaweed (i think that is what it was). The nice area on the beach was where the Thai restaraunt is located and you have to pay to get a chair or spot in the roped off area.

Food/ Bars: The buffet was okay. Some of the A La Carte resteraunts were good. The Japanese was great! Since the resort is so big, the bars were never packed. The sports bar however, always seemed over capacity and everyone seems to get pretty rowdy, as I think they are one of the only places that serves late night food. The disco was pretty dead.... barely anyone in there or dancing.

Entertainment: There is a live band that plays at the outside bar at night (very good), there was a beautiful aerilist that put on a show and pool staff was fun (most days) Also, there were a binch of carts and shops set up with merchandise for sale. A lot of talented people selling art work and trinkets, very interesting and appreciated that.

Service: The cleaning staff, maintenance staff etc. was very nice and helpful. But the phone operator/ front desk staff was pretty much useless most of the time.

Sunwing: Worst service ever... our rep. at the hotel... HORRIBLE!

Would I go there again? If the price was right. We paid $1700 CAD for a swimout. I feel as if $1400 is more reasonable.

If you dont like walking, or big resorts... this is not for you. (yes there are carts that come by and pick people up) but you have to walk around "in" the resort and it is big! I like big resorts and lots of pools and resteraunts so this is one of the reasons why we chose this place.

P.S. The gym is horrible. You are better off joggining around the resort

Room Tip: If looking for a king bed, do not get a swimout in the platinum section unless you want to be squish...
See more room tips
  • Stayed February 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chilliwack
Senior Contributor
36 reviews 36 reviews
5 hotel reviews
Reviews in 16 cities Reviews in 16 cities
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed December 3, 2012

My hubby and I were part of a group of 12 that just spent the week at the Grand Yucatan Swim Out Suites (Platinum package) from 24 Nov – 1 Dec 12. This was not our first time to Riviera Maya, we stayed at a 4 1/2 star the last time.

The positives of this resort:
The pools!! There are so many and we never had a problem getting a lounger for 6-8 people at any time. There are lots of swim up bar so we never had a problem to get a spot and special shout out to our favourite bartenders Damian, Carlos and Ruby!!
The resort is beautiful, huge, well kept and nicely decorated.
The Platinum package offered free Wi-Fi in our rooms and we liked that a lot, although some rooms in our party could not connect the entire week.
The beach was nice but a little rocky.

What was okay about this resort:
We ate at 6 al a carte restaurants and the food was average. I personally was disappointed because the food was not outstanding!!
The hotel gift shops were just a little above average for the typical Mexican souvenirs, although some of the things for sale were extremely over priced. ie $14 USD for a large bag of chips.

The negative of this resort:
The food and service!
The food at the buffet was average at best and there were always empty dishes on the buffet. When you entered the buffet there was a sign that stated "please wait to be seated" but there wasn't anyone there to seat you (except for dinner). At 5 out of the 7 breakfasts we had a the buffet we were over half way done eating before someone came by with coffee!! When we went to the coffee station and asked for coffee the servers usually took their time to get our table.
The concierge was less than helpful when we requested to reserve the daily shuttle to Playa for our group of 12. This resort only offered three free shuttle runs per day, 10 am and noon into Playa and 5 pm out for free and they would only take reservations the morning prior at 8 am, when we explained to the concierge that we were going on a day trip at 7:30 and want to the take the shuttle the next morning so one person in our group needed to book all 12 spots. She said this wasn't possible and we needed someone there from each of the 6 rooms to reserve the shuttle. Fortunately our day trip guide (not booked through the resort, a big thanks to Edventure Tours, I will leave a 5 star rating for you under tours!!) waited until we booked the shuttle and we left at 8:20!
The platinum section on the beach was over crowded and the "butler service" that was advertised for platinum guest did not exist.
The swims out pools for the Grand Yucatan were so cold that we couldn’t use them at all. The sun only hit these pools for about two hours per day and it was not enough to heat them. This may be different at other times during the year but in November it was they were too cold.

Finally, on our second day there, two of our six rooms were broken into!! It seemed like they came in through the patio doors (which had flimsy locks) and left through the main door of the suites. Our friend had all their money and valuables locked in the safes so they didn’t steal anything, but they trashed their suitcases. When the hotel’s staff was informed they said that this had never happened before. The third day one of these rooms that was broken into again!

Our trip to The Grand Princess Resort was eventful but we can still say that we enjoyed the trip immensely. It was the people in our party and all the wonderful people we met there that made it a great holiday.

This is one of the cheapest 5 star resorts and now I know why. If you stay at this resort I would not recommend paying to upgrade to the Platinum level.

  • Stayed November 2012, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Surrey
Contributor
13 reviews 13 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed December 3, 2012

Just returned from an 8 day stay at this hotel complex and for us, the negative comments in some reviews previously prompts us too say how terribly unfortunate you must have been.

The room (we stayed in the junior suite....bottom of the accommodation rung) was more than adequate and found it to be very spacious with everything just as it said on the can label. The balcony overlooked the jungle, facing West (great sunsets) with a table and two rattan chairs. There was no bath but the walk in wet room was terrific with a great shower, his and hers sinks and a hair drier. The mini bar was restocked every day as were the towels and the sheets every second day.

The resort itself is huge by British standards and takes about 15 mins easy walking from the beach to the main facilities of the buffets, bar, shops and sports bar. There is a transport system which runs approx. every 10-15 minutes which will drop off or pick up at any stage upon its route from the beach to the main reception areas. The transport to Playa del Carmen however must be booked before 11.00am for the following day so don't leave it 'till the last few days of you holiday as you may well be disappointed due to its popularity.

The themed restaurants can be booked up to 3 days in advance but we found the buffets to be excellent in their own different themed evening each night with a great choice of differing foods and of course you can eat as much as you like. Bear in mind though that this is not fine dining but catering on a mass basis. That said, we didn't experience one meal that we wouldn't have been happy to pay for in any restaurant we have been to. There are two further buffets near the beach plus on the beach itself there is a bar and cook shack which serves hot dogs, hamburgers and a further different dish each day cooked on a huge paella pan.

The beach is planted with coconut trees to provide shade plus there are rush covered umbrellas also. We were told at reception that the resort was 90-95% full but there was more than adequate beach beds to flop down on. To gain access to the beach there is a small bridge over a swampy area in which lives a small crocodile whilst on the beach there are coaties (a small 4 legged bushy coated animal) scavaging for left overs.

The staff have been commented upon so much in previous reviews and we must say, they were absolutely wonderful. Nothing was too much trouble for them as they genuinely want you to return again. Tipping is entirely up to yourself and doesn't make one iota of difference to the service but if you wish, have a roll of single dollar bills as I am certain you will want to give them a few bob as they are so good. They are all Mexican as well so you really get the feeling of being in Mexico, not just another resort with an eclectic mix of staff from all over the world.

We can honestly say that this is the very best example of all inclusive holidays one could wish for so go ahead and book with confidence and we hope you get as much out of it as we did.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed December 3, 2012 via mobile

We stayed for a week last year during the summer. For its value, it is a wonderful five star hotel. The property is huge and very well kept. The service is also excellent. Overall, we really enjoyed our stay and would be happy to return. If anything, here is a small list of suggestions/considerations:

- Although almost everything is inclusive, I felt that a few areas were quite restrictive. The first is the buffet. It is open for the 3 meals/day, but only during certain times. If you miss breakfast (or any other meal.. But breakfast was the most frustrating one to miss), the only place that can serve food is this tiny/dark snack bar, serving burgers a fries. Secondly, the pools are all closed at 8pm. Again, for a resort, it makes the experience feel limiting since 95% of the time is spent at the resort.
- if you are able to, make sure that shuttle transportation is included in your package. A cab ride from the airport can cost up to 90$ USD (one way). If you are without included transportation, make sure to bargain with the cab/shuttle services - they present you with unreasonably high "flat rates".
- take a trip to playa del Carmen. If you book right, I believe the hotel has a free shuttle service.


  • Stayed May 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chico,ca
Top Contributor
60 reviews 60 reviews
31 hotel reviews
Reviews in 30 cities Reviews in 30 cities
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed December 2, 2012

Our agent said was just an additional restaurant, so we did not book platinum. Platinum gives you internet access, a private pool/beach. and is closer to the beach (a long way to the main compound however). Otherwise food/drinks the same. Wait staff are attentive. Drinks brand name unless it’s busy then you need to ask. There is a bar 24/7. The resort is huge, 3 actually. Sunset is quiet, Riviera, a mirror of Sunset, has the nightclub, theater and most restaurants, Yucatan adult only with no benefits I could see. The resort is a mile in from the road, so public transportation a hassle.Food at the breakfast and lunch buffets were good and items varied daily. Dinner, the one time we ate buffet, (10pm arrival) was tasteless. Mexican the best restaurant, salad/appetizer bar a meal in itself. A plus was the ability to book 3 nights at a time. Entertainment cruise ship caliber.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Been to Grand Sunset Princess All Suites Resort & Spa? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Grand Sunset Princess All Suites Resort & Spa

Address: Prolongacion 5ta. Avenida Mza. 20 Lote 006, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#23 Business Hotel in Playa del Carmen
#36 Luxury Hotel in Playa del Carmen
#42 Top resorts Hotel in Playa del Carmen
#60 On the Beach Hotel in Playa del Carmen
#63 Romantic Hotel in Playa del Carmen
#67 Family Hotel in Playa del Carmen
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Grand Sunset Princess All Suites Resort & Spa 5*
Official Description (provided by the hotel):
This All Inclusive Resort is located in the stunning Riviera Maya. The hotel is perfect for an unforgettable vacation thanks to its magnificent surroundings. The style of the hotel's architecture blends in with and respects the environment. The interior decor and ample functional outdoor spaces provide the setting for a fantastic vacation.The hotel features VIP areas, such as the Platinum Suites and the Laguna Romance Villas. They are privately located and offer exclusive services, including two Platinum lounges serving continental breakfasts, aperitifs, and premium drinks, along with a concierge, 24-hour room service, a private pool with waiters, and a water circuit in the spa.Grand Sunset Princess Hotel has seven restaurants specializing in food from a wide range of cultures, including Asian, Latin American, Mediterranean, and European. Each restaurant has its own unique feel and a few of them are located directly by the sea.After crossing the spacious lobby, you'll come to the Grand Sunset Princess, located near Playa del Carmen. The hotel features a total of twelve sparkling pools and some have an adjoining Jacuzzi. There are more than thirty specialty restaurants and bars, a lounge and a beautiful beach facing the majestic Caribbean ... more   less 
Reservation Options:
TripAdvisor is proud to partner with BookIt.com so you can book your Grand Sunset Princess All Suites Resort & Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Grand Sunset Princess All Suites Resort And Spa
Grand Sunset Princess All Hotel Playa Del Carmen
Grand Sunset Princess Hotel
Grand Sunset Princess Review
Grand Sunset Princess Mexico
Grand Sunset Princess Resort
Grand Sunset Princess All Suites Resort & Spa Riviera Maya/Playa Del Carmen, Mexico

Owners: What's your side of the story?

If you own or manage Grand Sunset Princess All Suites Resort & Spa, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.