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Grand Sunset Princess All Suites Resort & Spa: Traveler Reviews

5.0 of 5
Prolongacion 5ta. Avenida Mza. 20 Lote 006 | Riviera Maya, Playa del Carmen 77710, Mexico
Hotel amenities
Grand Sunset Princess All Suites Resort & Spa
Ranked #78 of 193 hotels in Playa del Carmen
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4,041 reviews from our community

Traveler rating
    1,708
    1,238
    550
    297
    248
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Families
1183
 
Couples
1889
 
Solo
40
 
Business
16
 
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Surrey
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
17 helpful votes 17 helpful votes
“The Joy of Mexico”
5 of 5 stars Reviewed December 3, 2012

Just returned from an 8 day stay at this hotel complex and for us, the negative comments in some reviews previously prompts us too say how terribly unfortunate you must have been.

The room (we stayed in the junior suite....bottom of the accommodation rung) was more than adequate and found it to be very spacious with everything just as it said on the can label. The balcony overlooked the jungle, facing West (great sunsets) with a table and two rattan chairs. There was no bath but the walk in wet room was terrific with a great shower, his and hers sinks and a hair drier. The mini bar was restocked every day as were the towels and the sheets every second day.

The resort itself is huge by British standards and takes about 15 mins easy walking from the beach to the main facilities of the buffets, bar, shops and sports bar. There is a transport system which runs approx. every 10-15 minutes which will drop off or pick up at any stage upon its route from the beach to the main reception areas. The transport to Playa del Carmen however must be booked before 11.00am for the following day so don't leave it 'till the last few days of you holiday as you may well be disappointed due to its popularity.

The themed restaurants can be booked up to 3 days in advance but we found the buffets to be excellent in their own different themed evening each night with a great choice of differing foods and of course you can eat as much as you like. Bear in mind though that this is not fine dining but catering on a mass basis. That said, we didn't experience one meal that we wouldn't have been happy to pay for in any restaurant we have been to. There are two further buffets near the beach plus on the beach itself there is a bar and cook shack which serves hot dogs, hamburgers and a further different dish each day cooked on a huge paella pan.

The beach is planted with coconut trees to provide shade plus there are rush covered umbrellas also. We were told at reception that the resort was 90-95% full but there was more than adequate beach beds to flop down on. To gain access to the beach there is a small bridge over a swampy area in which lives a small crocodile whilst on the beach there are coaties (a small 4 legged bushy coated animal) scavaging for left overs.

The staff have been commented upon so much in previous reviews and we must say, they were absolutely wonderful. Nothing was too much trouble for them as they genuinely want you to return again. Tipping is entirely up to yourself and doesn't make one iota of difference to the service but if you wish, have a roll of single dollar bills as I am certain you will want to give them a few bob as they are so good. They are all Mexican as well so you really get the feeling of being in Mexico, not just another resort with an eclectic mix of staff from all over the world.

We can honestly say that this is the very best example of all inclusive holidays one could wish for so go ahead and book with confidence and we hope you get as much out of it as we did.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 9
Ask Gatwick_please about Grand Sunset Princess All Suites Resort & Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
13 helpful votes 13 helpful votes
“Beautiful hotel, food/restaurants needs some work”
4 of 5 stars Reviewed December 3, 2012 via mobile

We stayed for a week last year during the summer. For its value, it is a wonderful five star hotel. The property is huge and very well kept. The service is also excellent. Overall, we really enjoyed our stay and would be happy to return. If anything, here is a small list of suggestions/considerations:

- Although almost everything is inclusive, I felt that a few areas were quite restrictive. The first is the buffet. It is open for the 3 meals/day, but only during certain times. If you miss breakfast (or any other meal.. But breakfast was the most frustrating one to miss), the only place that can serve food is this tiny/dark snack bar, serving burgers a fries. Secondly, the pools are all closed at 8pm. Again, for a resort, it makes the experience feel limiting since 95% of the time is spent at the resort.
- if you are able to, make sure that shuttle transportation is included in your package. A cab ride from the airport can cost up to 90$ USD (one way). If you are without included transportation, make sure to bargain with the cab/shuttle services - they present you with unreasonably high "flat rates".
- take a trip to playa del Carmen. If you book right, I believe the hotel has a free shuttle service.


  • Stayed May 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
Ask Eilame17 about Grand Sunset Princess All Suites Resort & Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chico,ca
Contributor
20 reviews 20 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
17 helpful votes 17 helpful votes
“Do you need platiinum?”
5 of 5 stars Reviewed December 2, 2012

Our agent said was just an additional restaurant, so we did not book platinum. Platinum gives you internet access, a private pool/beach. and is closer to the beach (a long way to the main compound however). Otherwise food/drinks the same. Wait staff are attentive. Drinks brand name unless it’s busy then you need to ask. There is a bar 24/7. The resort is huge, 3 actually. Sunset is quiet, Riviera, a mirror of Sunset, has the nightclub, theater and most restaurants, Yucatan adult only with no benefits I could see. The resort is a mile in from the road, so public transportation a hassle.Food at the breakfast and lunch buffets were good and items varied daily. Dinner, the one time we ate buffet, (10pm arrival) was tasteless. Mexican the best restaurant, salad/appetizer bar a meal in itself. A plus was the ability to book 3 nights at a time. Entertainment cruise ship caliber.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask catravlerChico_ca about Grand Sunset Princess All Suites Resort & Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston, Massachusetts
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Vacation in Paradise”
5 of 5 stars Reviewed December 2, 2012

The property is beautiful and well maintained. The staff is super polite, friendly, and helpful. The resort is huge and there are many activities and places to eat so you never have to even leave the premises. Definitely make reservations for the restaurants as soon as you arrive. My fiance and I had an amazing time and definitely plan on visiting again with friends and family!

Room Tip: Junior Deluxe Suite with Pool access is AMAZING!
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask Felicia F about Grand Sunset Princess All Suites Resort & Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
15 helpful votes 15 helpful votes
“Every1 else is doing an insurance claim!!”
5 of 5 stars Reviewed December 1, 2012 via mobile

This hotel isn't any thing like certain people say! The staff/Maud's DO NOT STEAL!! And are not rude they have decided that they want to try and claim mOney back through insurance or holiday company so they write a bad review we have been warned about this in the past! And have been told the nationalitys that do it! Please don't belive any of the rubbish about stealing or staff being rude this is a brilliant hotel and after 4 visits and another 1 booked there can't be anythIng ba wrong because people wouldn't book again!! These people are liers and are putting a excellent hotel to a bad name because they have a sad life!! This hotel is a perfect hotel in Mexico u can quote me on this!

  • Stayed January 2012
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 8
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
 
 
 
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Additional Information about Grand Sunset Princess All Suites Resort & Spa

Also Known As:
Grand Sunset Princess All Hotel Playa Del Carmen
Grand Sunset Princess All Hotel
Grand Sunset Princess All Suites Resort And Spa
Grand Sunset Princess Hotel
Grand Sunset Princess
Grand Sunset Princess Review
Grand Sunset Princess Mexico
Grand Sunset Princess Resort
Grand Sunset Princess All Suites Resort & Spa Riviera Maya/Playa Del Carmen, Mexico
Address: Prolongacion 5ta. Avenida Mza. 20 Lote 006 | Riviera Maya, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar/Lounge Beach Business Center Fitness Center Free Breakfast Free Parking Kids Activities Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#33 Luxury Hotels in Playa del Carmen
#34 Romantic Hotels in Playa del Carmen
#37 Top resorts Hotels in Playa del Carmen
#48 On the Beach Hotels in Playa del Carmen
#66 Family Hotels in Playa del Carmen
Price Range: $$
Hotel Class:5 star (5*)
Official Description (provided by the hotel):
This All Inclusive Resort is located in the stunning Riviera Maya. The hotel is perfect for an unforgettable vacation thanks to its magnificent surroundings. The style of the hotel's architecture blends in with and respects the environment. The interior decor and ample functional outdoor spaces provide the setting for a fantastic vacation.The hotel features VIP areas, such as the Platinum Suites and the Laguna Romance Villas. They are privately located and offer exclusive services, including two Platinum lounges serving continental breakfasts, aperitifs, and premium drinks, along with a concierge, 24-hour room service, a private pool with waiters, and a water circuit in the spa.Grand Sunset Princess Hotel has seven restaurants specializing in food from a wide range of cultures, including Asian, Latin American, Mediterranean, and European. Each restaurant has its own unique feel and a few of them are located directly by the sea.After crossing the spacious lobby, you'll come to the Grand Sunset Princess, located near Playa del Carmen. The hotel features a total of twelve sparkling pools and some have an adjoining Jacuzzi. There are more than thirty specialty restaurants and bars, a lounge and a beautiful beach facing the majestic Caribbean ... more   less 
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