Okay, well I'll say something in an attempt to be more helpful!
I chose this resort based on two things 1) the reasonable price and 2) the great reviews on Trip Advisor and I was quite excited about trying this resort despite the fact that we went after spending a week at the Royal Hideaway Playacar which is, quite simply, just in a completely different league. Nonetheless, I will endeavour to provide an objective review of the Grand Sunset Princess.
First of all, all reviews are very subjective and some people love this resort and some people don't. In the interest of disclosure, I will say that this was our 23rd trip to Mexico and our travel style has certainly evolved over time towards preferring very high end resorts (we have stayed at the Palace Resorts, El Dorado Casitas Royale, El Cid, Pueblo Bonito, Sheraton Hacienda Del Mar in Cabo, Grand Mayan, etc.) so this did not meet those standards by any stretch of the imagination but we were travelling with friends that preferred a more budget friendly holiday and we did get a reasonable deal.
We booked the Grand Yucatan Platinum Suites (Adults Only) and I highly recommend paying extra for the Platinum option (but not in this section - more later). One of the benefits is unlimited a la carte priority reservations and this is a must as the buffets are TERRIBLE. Having said that, our trip started by our Concierge unnecessarily upsetting me about our dinner reservations. Immediately upon arrival we attended the Platinum Concierge desk to revise our dinner reservations. I had emailed my reservation preferences prior to our trip and yet they were not granted. We were given a reservation to the Mexican restaurant on our third night and to the Italian on our fifth night and only for two people, not the four in our party. When I asked the Concierge to book other reservations he said they were all full. However, the people before us booked their reservations for every night of their stay without a problem. I don't know why he did that because Platinum guests do get priority for dinner reservations. Then he said his system was down and there was nothing he could do. I had to get a little upset about the idea of eating at a buffet every night and then all of a sudden he gave us our requested reservations for every night of our stay at our requested restaurants. Not a great start - and for no reason!
The food at this resort is really not good and the a la carte's were only marginally better. We did have a great meal at Miso at a Teppanyaki Table - the food was delicious and we also enjoyed La Fleur the Gourmet Restaurant and the Fondue restaurant. Las Olas, the seafood restaurant, was surprisingly terrible and we split the seafood platter for two. And I ordered the veal at the Italian Restaurant based on all the great reviews on here and I must have got a bad piece as it was thick, chewy and virtually inedible. The Beef Carpaccio was good though. The Gala dinner for Platinum guests is a buffet and it was terrible too. Our first night we went to La Vaqueria. I ordered the ribs and they were just disgusting. They were just drowning in a plate of BBQ sauce which made them totally inedible. My husband had the t-bone steak though as did my friend and they enjoyed it.
What you need to know about the a la cartes is that the meals are not truly all inclusive. You may order a starter and a salad, or a soup and salad but only two of the three. I've never seen this before. Usually you can order as much as you want. And each of the specialty restaurants only have two or three options - very limited. The other thing is that at Miso you have to book either Teppanyaki, Sushi or Oriental and you get a different menu for each. If you book a Teppanyaki table you can't order an appetizer of Sushi. Again, never seen that before. We would have really liked to start with some Sushi but the set meal of beef, chicken, fish and veggies and rice was really tasty.
Back to the Platinum rooms, I do not recommend the Grand Yucatan Platinum Suites. The location is terrible and very far from everything. While the pool behind the building is nice and quiet during the day, which we enjoyed, I felt very bad for the people that paid extra for a swim up suite. They are virtually unusuable. The balconies of these suites and the swim up pool is mostly shaded all day long and by afternoon you can barely get any sun anywhere because the building shades the entire area. There is a private pool bar there that is staffed from 10 am to 6 pm and Marcos is great. This was nice to run down and get a great Ceasar before dinner.
No Grey Goose or real Baileys available anywhere so I'm assuming there are no other top shelf liquors as well - but those were the only two I tried to get so can only speak to them.
WiFi is almost non-existant. We got it for free with our Platinum upgrade but it was virtually useless. I could only get it in the room if I sat on the absolute corner of the bed and no service by the pool.
The grounds are beautiful and they are kept wonderfully clean. The rooms are also nice, although the furniture is getting tired. Bathrooms were nice but the slamming of the toilet door will drive you crazy (you'll know what I mean if you've been there).
If you're a non-smoker that cannot tolerate smoke - DO NOT GO TO THIS RESORT! As a previous reviewer mentioned, you cannot get away from it. Many, many, many people here smoke and there just isn't a place to go to not be exposed to it. There are signs in the lobby area that directs smoking and non-smoking areas but people don't follow it and its not enforced. We couldn't enjoy the evening live music for the same reason. Even though it was outdoors, the smoke was just so thick that my allergies wouldn't allow us to sit and enjoy the music.
The Chill Out Bar was GREAT and very worth the 130 pesos per person that we paid to enjoy the day there. The Platinum section on the beach was useless. After walking 1 km to get to the beach, the Platinum section is way far down at the end. The beach is long and fine but not the beatufiul blue that you get in other parts of Playa and Cancun.
I gave this resort an average rating rather than a poor rating because, to be fair, many people will really like this resort. If you want to go for a party, or you"re a family that wants a reasonably priced vacation and great food isn't a requirement of yours, this will suit your needs just fine. I have checked out prices since our return though and they are much higher than what we paid which would be a deal breaker for me. We will not return in any event but if you get a great price and the things I've mentioned aren't a concern to you then you should enjoy your vacation. The service of the staff is really very good.
- Official Description (provided by the hotel):
- This All Inclusive Resort is located in the stunning Riviera Maya. The hotel is perfect for an unforgettable vacation thanks to its magnificent surroundings. The style of the hotel's architecture blends in with and respects the environment. The interior decor and ample functional outdoor spaces provide the setting for a fantastic vacation.The hotel features VIP areas, such as the Platinum Suites and the Laguna Romance Villas. They are privately located and offer exclusive services, including two Platinum lounges serving continental breakfasts, aperitifs, and premium drinks, along with a concierge, 24-hour room service, a private pool with waiters, and a water circuit in the spa.Grand Sunset Princess Hotel has seven restaurants specializing in food from a wide range of cultures, including Asian, Latin American, Mediterranean, and European. Each restaurant has its own unique feel and a few of them are located directly by the sea.After crossing the spacious lobby, you'll come to the Grand Sunset Princess, located near Playa del Carmen. The hotel features a total of twelve sparkling pools and some have an adjoining Jacuzzi. There are more than thirty specialty restaurants and bars, a lounge and a beautiful beach facing the majestic Caribbean ... more less
- Reservation Options:
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- Also Known As:
- Grand Sunset Princess All Hotel Playa Del Carmen
- Grand Sunset Princess All Suites Resort And Spa
- Grand Sunset Princess Hotel
- Grand Sunset Princess Review
- Grand Sunset Princess Mexico
- Grand Sunset Princess Resort
- Grand Sunset Princess All Suites Resort & Spa Riviera Maya/Playa Del Carmen, Mexico