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“BLOWN AWAY!” 5 of 5 stars
Review of Rosewood Mayakoba

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Rosewood Mayakoba
5.0 of 5 Resort   |   Ctra. Federal Cancun, Playa del Carmen 77710, Mexico   |  
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Ranked #1 of 200 Hotels in Playa del Carmen
GreenLeadersSilver level
San Antonio, Texas
Senior Contributor
45 reviews 45 reviews
13 hotel reviews
Reviews in 19 cities Reviews in 19 cities
43 helpful votes 43 helpful votes
“BLOWN AWAY!”
5 of 5 stars Reviewed January 9, 2013

I would like to think that my husband and I are well traveled and have stayed at some really swanky places, however Rosewood Mayakoba is beyond comparison to any place we have ever been. We were amazed by the creative layout of the resort, giving a private feel to each suite and guest. We arrived and our room was not ready yet so we spent the morning at the spa. My husband got a massage, loved it, and I being pregnant (first trimester) opted to just lounge at the pool. The spa was beautiful and offered many different amentities to the guest. We were then transfered to our overwater lagoon suite. Words cannot describe how incredible this suite was. We loved everything about it, probably the outside shower and personal plunge pool the most. Sitting on the deck with my morning tea was one of the highlights as well. The food at the various restaurants was excellent as well as the exclusive service. It really does live up to its reputation and price tag. You get what you pay for. The whole first day I kept asking my husband, when can we come back??? I would highly recommend this resort to anyone wanting a beyond luxurious vacation!

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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989 reviews from our community

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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (315)
Date | Rating
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English first
San Francisco, California
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed January 8, 2013

We visited just for the spa, to try their new Sun and Moon Couples Retreat. It was HEAVENLY. We were told the spa was #2 in Latin America, but I can't imagine how amazing #1 could be. We were pampered all the way... from teh chocolate body masque to the massage in the private palapa to the AMAZING chocolate deserts waiting for us at the end. TRULY A CLASS ACT!

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Dallas, TX
Senior Contributor
27 reviews 27 reviews
14 hotel reviews
Reviews in 18 cities Reviews in 18 cities
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed January 7, 2013

One of the best hotels in Mexico I have ever stayed at, one of the best Rosewood properties I have ever stayed at and one of the best breakfast buffets I have ever had anywhere in the world (only better was in Bora Bora).

The staff was on top of everything, not a single area.. pool, restaurants, concierge, maids could I say did anything wrong. We arrived to a lagoon room and upgraded to a beach room. I would highly recommend the beach, it was perfect. This was also our first official vacation with our new baby (4 months old) and she did great, the crib was comfortable, the room was big enough and the maids organized every piece of her belongings each day making things so easy on me and worry free.

The property is gorgeous, the pools are all different and equally fun to hang out at each day.

One of the cart drivers recommended Saffron for dinner one night at the Banyan Tree and I highly recommend you do the same. Our favorite dinner on property was the sushi restaurant. The pool restaurant was great too... the best lobster tacos.

I thought the golf carts would be inconvenient but they weren't ... the most we ever waited was maybe 2 minutes to get on one.

Have fun, it was a great experience!! We will be back

Room Tip: Get on the beach.... it is just pristine
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  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
West Hartford, Connecticut
Senior Contributor
42 reviews 42 reviews
42 hotel reviews
Reviews in 28 cities Reviews in 28 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed January 5, 2013

My husband and I chose this resort for our honeymoon based on the recommendation of our travel agent. We were hesitant at first because of the price and because of earlier TA reviews that stated it was overrun with kids. However, our travel agent guaranteed that it would be worth every penny and she was right.

We vacation in Mexico quite frequently but were still blown away upon arrival. The resort had a very tranquil vibe and the lobby is completely open air. Our room was not ready (we were early) but Sean took us to the Beach Club by boat and told us to grab a drink and relax and that he would come get us when our room was ready. Sean and our butler for the week picked us up in a golf cart a short while later and we were escorted to our over-water suite which was phenomenal. The suite was larger than our apartment in Boston and was completely stand alone. We were so excited to not have anyone above, below or beside us for our entire stay. We had a large walk in closet, outdoor and indoor showers and a plunge pool on our outdoor deck. We also had the option to open the sliding glass doors and have the front portion of our suite screened off. It was heavenly.

We had a wonderful week relaxing both on the beach and in our suite. Gabriel was our favorite beach server and Ivan took care of us at the bar. The staff went above and beyond to make sure we were happy. Our package included breakfast and we looked forward to it every morning. We ordered room service a number of times and it always arrived at the appropriate temperature. We did not have one complaint our entire stay. We hated to leave and would return in a heartbeat.

Room Tip: Splurge for an over-water suite for ultimate privacy and quiet.
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  • Stayed March 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 5, 2013

After noodling on where to take my wife for 15th anniversary trip and booking and canceling a reservation at a hotel in the Caymans that hosted lots of conventions, I settled on the Rosewood Mayakoba after doing lots of research. I couldn't have made a better choice. When we arrived we were greeted by name by the staff. After registering, we were taken by boat through the lagoon (incredible wildlife...you see egrets, iguanas, turtles, exotic birds) to our villa and greeted by our butler Nick. The suite was incredible with a plunge pool on the terrace, indoor shower and tub that are bigger than most hotel bedrooms and outdoor shower as well. The beds are extremely comfortable and Rosewood provides the finest linens and towels--even at the beach. We forgot our battery charger for our camera and Nick had one delivered to our room within minutes of learning about our dilemma.

The grounds are magnificent...every attention to detail is given to manicuring the lawns and plants. The beach is not incredibly big, but there is plently of space for the resort guests and it's very well laid out. It's great when you can arrive at the beach at 11am and a cabana staff member will let you pick your choice of several cots that are open....you don't have to rush early in the morning to get prime seating on the beach because it doesn't feel overly crowded at the resort the way it is laid out. You will find all of the staff extremely gracious and everybody says hello to you. Balde and Alan and the Punta Bonita pool cafe were extremely friendly and congenial and went to extra steps to ensure we enjoyed our meals and service.

The spa is incredible. The gym while not huge was certainly very adequate for a resort. It has plenty of equipment and lovely floor to cieling view windows of the spa pool and closer to evening the resort arranges the large lanterns around the pool with candles for a sparkling view. After using the gym you will want to take advantage of the great steam and sauna facilities and the cold plunge and hot tub in the spa. The spa staff was incredibly attentive and helpful...Bernie will make sure that you have everything you need.

The architecture of the resort is so well thought out....you see how they blended the beauty of the landscape with the bulidings and how the villas are laid out such that you feel that you are the only guests on the property.

After using our bikes to ride around the Mayakoba property (the bikes became available on the second half of our trip...they are part of the amenities but there is sometimes a wait list) and spending time at the other resorts, it's evident that the attention to detail, service, ambience, and amenities puts Rosewood's Mayakoba in a class of its own. Looking forward to going back next time and playing the golf course that holds the only PGA event in Mexico.

Room Tip: The lagoon rooms are great. The 100s are closest to the spa...the 300s and 400s are likely more cen...
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, IL
Top Contributor
56 reviews 56 reviews
11 hotel reviews
Reviews in 16 cities Reviews in 16 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed December 30, 2012

We made our reservations online and with trepidation. Finding the perfect family holiday get-a-way is never easy. We are active parents and not-so-active teenagers who are most happy when they are with friends or on their iphones. On so many levels, the Rosewood was an amazing choice for us. First, the Rosewood has this overall feeling of well-being and generosity. The room rates are high, and everything is a la carte -- but the hotel does a great job with free bottled water at the pool and at the beach, frequent tastings from the chefs of food or special drinks, and soothing treatments of cool towels and cucumbers as one relaxes in the sun. Further, the towels are fluffy and unlimited, and there are great chaises, umbrellas and even "beds" that are available at no additional charge . . . but definitely, first come first served. Guests get free use of bikes (only shortcoming is that there are not quite enough bikes, again first come, first served). And, even the sailing, paddle boarding, kayaking, snorkeling are all gratis at the beach.

The food at all of the restaurants is delicious if sometimes a bit adventurous. And, the chef will be sensitive to any kind of food issue. Additionally, unlike neighboring properties, all of the restaurants are open air -- with beautiful breezes, fresh air and amazing views.

The architecture is sophisticated and simple. The rooms are so clean -- and the cleaning staff even folds and hangs the clothes for you. Our rooms each had their own 'plunge pools" which were very warm. Additionally, every day, more fresh fruit and other small treats are left in the room. There is free wifi everywhere - even on the beach (good for teens who imessage their friends back home or on neighboring resorts).

The Spa is amazing -- the treatment rooms are spread amongst the lagoons and the tropical forest. A beautiful and relaxing experience awaits. There are outdoor movies at night for the kids . . . I could go on and on.

We did not have a chance to play tennis but the resort does have nice courts which included an additional special "padel" court that is smaller with different racquets. Neither did we have a chance to play golf though there is a beautiful course.

So, nothing is perfect . . . how would I improve the resort? We would be sure there were enough bikes so that every room automatically got two. It's a bit spread out, and there is nothing more fun than riding a bike on vacation, especially when the hills are small. We would also love a non-fancy food option. Like a sandwich shack. A place where one could get a small meal without spending $100. And, where one did not have to deal with the whole waiter thing. FInally, we hope the Rosewood expands its pretty workout room. Almost everyone at the resort appeared to be a fitness fanatic and there were long waits for treadmills. More space would be great.

But, overall, we were beyond spoiled and pampered. There is plenty to do in this part of Mexico; we felt safe the whole time. The Rosewood occupies a beautiful spot on the ocean and surrounded by lagoons and lots of natural flora and fauna. It's a wonderful retreat and fun all together.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed December 30, 2012

We stayed 5 nights at Rosewood and loved it.
We have been lucky enough to stay in some great beach resorts and we both thought the villas were some if the best we had ever seen. They were incredibly spacious and luxuriously furnished in keeping with the setting. The bathrooms were huge with his and her sinks, large open showers and the biggest hot tub round baths we had seen. There was also an additionally outdoor shower area.
The bed and lounge were super comfy. The outdoor space was excellent- great view of the river in front of us that runs through the mayakoba properties and a great plunge pool which was always hot - perfect for an evening sunset drink.

The resort has a great beach front pool set up and also a quieter beautiful pool area near the main building. We enjoyed spending time at both.

The service throughout the resort including your own personal villa 'host' was excellent and the staff do the most they can to make your stay relaxing.

The only point we think could do with a little improvement is the food - it is fairly costly and whilst the quality is good, there could be a bit more variety. Food is good but not exceptional.
However the nearby Banyan Tree helps with the variety of dinning options.

We would recommend the resort to couples and families.

  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Rosewood Mayakoba

Address: Ctra. Federal Cancun, Playa del Carmen 77710, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Playa del Carmen
#1 Top resorts Hotel in Playa del Carmen
#1 On the Beach Hotel in Playa del Carmen
#1 Luxury Hotel in Playa del Carmen
#4 Business Hotel in Playa del Carmen
#10 Family Hotel in Playa del Carmen
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Rosewood Mayakoba 5*
Number of rooms: 128
Official Description (provided by the hotel):
Rosewood Mayakoba is situated on the Riviera Maya. This luxury resort in Mexico offers spacious suites and is located south of Cancun and north of the charming seaside village of Playa del Carmen.Surrounded by the emerald embrace of the jungle and caressed by warm Carribbean breezes, is a resort of rare luxury and indulgence. Rosewood Mayakoba is imbued with the unique spirit of Mexico's Yucatan Peninsula. A journey to this serene world, immersed in the dense green perfume of the jungle, captivates the soul with unimaginable tropical beauty,and pure, simple refinement. The ecological enclave of Mayakobá is a new, enlightened model of true luxury hospitality that celebrates the land without compromising it. Mayakoba embraces the government restrictions on development and mangrove preservation which has always been a top priority for the developers and designers. The Madrid-based construction company OHL, with 25 years of experience in Mexico, owned the land for many years before choosing how to build upon it. ... more   less 
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Also Known As:
Rosewood Mayakoba Hotel Playa Del Carmen
Rosewood Mayakoba Playa Del Carmen
Rosewood Mayakoba Riviera Maya/Playa Del Carmen, Mexico

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