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“Connected all the dots for beauty, service, cusine, amenities” 5 of 5 stars
Review of Rosewood Mayakoba

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Rosewood Mayakoba
5.0 of 5 Resort   |   Ctra. Federal Cancun, Playa del Carmen 77710, Mexico   |  
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Atlanta, Georgia
1 review
5 helpful votes 5 helpful votes
“Connected all the dots for beauty, service, cusine, amenities”
5 of 5 stars Reviewed January 5, 2013

After noodling on where to take my wife for 15th anniversary trip and booking and canceling a reservation at a hotel in the Caymans that hosted lots of conventions, I settled on the Rosewood Mayakoba after doing lots of research. I couldn't have made a better choice. When we arrived we were greeted by name by the staff. After registering, we were taken by boat through the lagoon (incredible wildlife...you see egrets, iguanas, turtles, exotic birds) to our villa and greeted by our butler Nick. The suite was incredible with a plunge pool on the terrace, indoor shower and tub that are bigger than most hotel bedrooms and outdoor shower as well. The beds are extremely comfortable and Rosewood provides the finest linens and towels--even at the beach. We forgot our battery charger for our camera and Nick had one delivered to our room within minutes of learning about our dilemma.

The grounds are magnificent...every attention to detail is given to manicuring the lawns and plants. The beach is not incredibly big, but there is plently of space for the resort guests and it's very well laid out. It's great when you can arrive at the beach at 11am and a cabana staff member will let you pick your choice of several cots that are open....you don't have to rush early in the morning to get prime seating on the beach because it doesn't feel overly crowded at the resort the way it is laid out. You will find all of the staff extremely gracious and everybody says hello to you. Balde and Alan and the Punta Bonita pool cafe were extremely friendly and congenial and went to extra steps to ensure we enjoyed our meals and service.

The spa is incredible. The gym while not huge was certainly very adequate for a resort. It has plenty of equipment and lovely floor to cieling view windows of the spa pool and closer to evening the resort arranges the large lanterns around the pool with candles for a sparkling view. After using the gym you will want to take advantage of the great steam and sauna facilities and the cold plunge and hot tub in the spa. The spa staff was incredibly attentive and helpful...Bernie will make sure that you have everything you need.

The architecture of the resort is so well thought out....you see how they blended the beauty of the landscape with the bulidings and how the villas are laid out such that you feel that you are the only guests on the property.

After using our bikes to ride around the Mayakoba property (the bikes became available on the second half of our trip...they are part of the amenities but there is sometimes a wait list) and spending time at the other resorts, it's evident that the attention to detail, service, ambience, and amenities puts Rosewood's Mayakoba in a class of its own. Looking forward to going back next time and playing the golf course that holds the only PGA event in Mexico.

Room Tip: The lagoon rooms are great. The 100s are closest to the spa...the 300s and 400s are likely more cen...
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (197)
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English first
Chicago, IL
Top Contributor
54 reviews 54 reviews
9 hotel reviews
Reviews in 15 cities Reviews in 15 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed December 30, 2012

We made our reservations online and with trepidation. Finding the perfect family holiday get-a-way is never easy. We are active parents and not-so-active teenagers who are most happy when they are with friends or on their iphones. On so many levels, the Rosewood was an amazing choice for us. First, the Rosewood has this overall feeling of well-being and generosity. The room rates are high, and everything is a la carte -- but the hotel does a great job with free bottled water at the pool and at the beach, frequent tastings from the chefs of food or special drinks, and soothing treatments of cool towels and cucumbers as one relaxes in the sun. Further, the towels are fluffy and unlimited, and there are great chaises, umbrellas and even "beds" that are available at no additional charge . . . but definitely, first come first served. Guests get free use of bikes (only shortcoming is that there are not quite enough bikes, again first come, first served). And, even the sailing, paddle boarding, kayaking, snorkeling are all gratis at the beach.

The food at all of the restaurants is delicious if sometimes a bit adventurous. And, the chef will be sensitive to any kind of food issue. Additionally, unlike neighboring properties, all of the restaurants are open air -- with beautiful breezes, fresh air and amazing views.

The architecture is sophisticated and simple. The rooms are so clean -- and the cleaning staff even folds and hangs the clothes for you. Our rooms each had their own 'plunge pools" which were very warm. Additionally, every day, more fresh fruit and other small treats are left in the room. There is free wifi everywhere - even on the beach (good for teens who imessage their friends back home or on neighboring resorts).

The Spa is amazing -- the treatment rooms are spread amongst the lagoons and the tropical forest. A beautiful and relaxing experience awaits. There are outdoor movies at night for the kids . . . I could go on and on.

We did not have a chance to play tennis but the resort does have nice courts which included an additional special "padel" court that is smaller with different racquets. Neither did we have a chance to play golf though there is a beautiful course.

So, nothing is perfect . . . how would I improve the resort? We would be sure there were enough bikes so that every room automatically got two. It's a bit spread out, and there is nothing more fun than riding a bike on vacation, especially when the hills are small. We would also love a non-fancy food option. Like a sandwich shack. A place where one could get a small meal without spending $100. And, where one did not have to deal with the whole waiter thing. FInally, we hope the Rosewood expands its pretty workout room. Almost everyone at the resort appeared to be a fitness fanatic and there were long waits for treadmills. More space would be great.

But, overall, we were beyond spoiled and pampered. There is plenty to do in this part of Mexico; we felt safe the whole time. The Rosewood occupies a beautiful spot on the ocean and surrounded by lagoons and lots of natural flora and fauna. It's a wonderful retreat and fun all together.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed December 30, 2012

We stayed 5 nights at Rosewood and loved it.
We have been lucky enough to stay in some great beach resorts and we both thought the villas were some if the best we had ever seen. They were incredibly spacious and luxuriously furnished in keeping with the setting. The bathrooms were huge with his and her sinks, large open showers and the biggest hot tub round baths we had seen. There was also an additionally outdoor shower area.
The bed and lounge were super comfy. The outdoor space was excellent- great view of the river in front of us that runs through the mayakoba properties and a great plunge pool which was always hot - perfect for an evening sunset drink.

The resort has a great beach front pool set up and also a quieter beautiful pool area near the main building. We enjoyed spending time at both.

The service throughout the resort including your own personal villa 'host' was excellent and the staff do the most they can to make your stay relaxing.

The only point we think could do with a little improvement is the food - it is fairly costly and whilst the quality is good, there could be a bit more variety. Food is good but not exceptional.
However the nearby Banyan Tree helps with the variety of dinning options.

We would recommend the resort to couples and families.

  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NYC
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed December 23, 2012

I've been lucky enough to have stayed at tons of luxury properties and Rosewood Mayakoba is definitely one of my favorites. The grounds are beautiful and well manicured but the service is outstanding. Our personalize butler Alma, even brought a stuffed animal for my toddler. She was always anticipating our every need and definitely made our stay stand point. Honestly we were there for 5 days and never left the property, there was no reason to.

The private pool with the room was fun, needless to stay my 2 year old never got out of it. We stayed in the deluxe lagoon suite and it was huge with 3 showers, we especially loved the outdoor shower. The pools were beautiful with great service yet again but I have to say my favorite was the spa. Its large, spotless and definitely calming. I had the 90 minute facial but I think I was in there for at least 2 hours while I dozed off. The sauna, steam, etc are included in the room rate so I would recommend go every day.

The only think there is room for improvement is to have a microwave in the room especially for traveling families that need to warm milk for the kids. Beyond that, excellent all around. Also the breakfast is great so don't miss out on that.

Room Tip: Don't miss the spa or breakfast.
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  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Malibu
Top Contributor
72 reviews 72 reviews
64 hotel reviews
Reviews in 43 cities Reviews in 43 cities
128 helpful votes 128 helpful votes
5 of 5 stars Reviewed December 22, 2012

I stayed for 2 night in a beachfront site. It was stunning! Luxury luxury luxury ! Every suite has a butler.. And they really cater to every need (almost to the point where I wanted to say "stop asking! I'm fine!) very inquest experience with the lagoon and boat ride to room (saw a crocodile in water on the way). It's a VERY large property and next time I would ask for my own bike so I could get around easier. I received a tour of whole property so I can tell you all rooms have their special beautiful qualities even if you aren't on the beach. The breakfast buffet was amazing and even included a gluten free table, and a kids table. Each guest receives a cool bottle of tequila and one night they put a monogrammed pillowcase on my bed! WOW!!!! If you are looking for tip top of the line, and money isn't object... This is a great place to go (note it's very romantic, and about 10 minutes from Playa Del Carmen). This is the type of place you would lock yourself up in with your partner and be pampered.

  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed December 20, 2012

We like to think of ourselves as pretty discriminating travelers (stay at a lot of high-end places in Europe, Asia, Caribbean). This hotel stands apart. We just finished a week here in late December, pre-Christmas. The staff are extraordinary. Everyone from the groundskeepers to the restaurant staff know your name and recites it, every time you walk by; knows what activity you have planned each day; even your food allergies. Their attentiveness is extraordinary. (Every room is assigned a "butler" who manages activities, restaurant reservations, etc. Our first room was a tad noisy, because of a neighboring child. The staff moved us without questions to a super quiet alternative. Travel around the resort is accomplished via golf carts -- we never waited for than 2 minutes for one.) The rooms are gorgeous, modern and generously sized. We stayed at a "lagoon studio" but that term does not do justice to the large proportions, private outdoor space and plunging pool (heated 24 hours a day.) The place oozes romance -- each room has a giant indoor tub, indoor shower, outdoor shower and private upstairs outdoor space, reached via a spiral staircase. The food is very good for a beach resort. Breakfast (included in our per night price) is especially strong, with fresh homemade croissants and breads, a breathtaking array of fresh fruits and made to order Mexican egg entrees that are uniformly delicious. We used the spa for massages, which were quite good. A private spa pool there (no kids allowed) offers a great ways to spend a few hours. There are no extra charges for a variety of things: tennis, including court, balls and rackets was gratis. So are the water bottles and ice buckets, refreshing beverages and ice pops at the beach. So is use of all the spa facilities (hot tubs, cold plunge, sauna, steam room, gym.) Our quibbles are of the tiniest sort: the beach is a tad bit small, for a resort of this quality, and will be crowded during high season. The beachside pool is filled with children most of the day, which can make lunch at the adjacent restaurant there a bit harrowing. The ocean here is pretty rocky in places, so consider brining special footware. The meal prices at the main restaurant are quite high for dinner, so we ate at the beach restaurant (wonderful) and Agave, the very good seafood joint. Rosewood recommended dinner at the two nearby notes in the same giant complex. Both were good, though not great. Eating at Rosewood is your best bet. Though a journey to the Fairmont (think Vegas, cheesy) and Banyan (an Asian-themed hotel) remind you that have chosen the best hotel in Mayakoba by far.

Room Tip: The lagoon studios may sound small -- they are not. They are plenty big, with private pools, outdoor...
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
2 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed December 17, 2012

went to the rosewood mayakoba the week of thankgiving. Had an encounter with the neighboring property doing some landscaping in prep for some visiting executives. Of course landscaping here was major construction trucks, back hoes, etc. Complained and was moved to a very nice quiet lagoon suite. Can't say enough about these rooms - they are great! The spa was wonderful! I would caution use of the bikes! I ended up in one of those lovely mexican bushes with many scratches...however, Fermin, Bennie, and butler Joel all came to the rescue. Fermin even cheered me on, "Bravo - you did not cry" as he was cleaning up my wounds.
Didn't think I would be such a problem for RM but they all helped out once they were aware of my concerns/situation.

  • Stayed November 2012, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Rosewood Mayakoba

Also Known As:
Rosewood Mayakoba Hotel Playa Del Carmen
Rosewood Mayakoba Hotel
Rosewood Mayakoba Playa Del Carmen
Rosewood Mayakoba Riviera Maya/Playa Del Carmen, Mexico
Address: Ctra. Federal Cancun, Playa del Carmen 77710, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Top resorts Hotel in Playa del Carmen
#2 Luxury Hotel in Playa del Carmen
#2 On the Beach Hotel in Playa del Carmen
#4 Business Hotel in Playa del Carmen
#10 Family Hotel in Playa del Carmen
#15 Romantic Hotel in Playa del Carmen
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Rosewood Mayakoba 5*
Official Description (provided by the hotel):
Rosewood Mayakoba is situated on the Riviera Maya. This luxury resort in Mexico offers spacious suites and is located south of Cancun and north of the charming seaside village of Playa del Carmen.Surrounded by the emerald embrace of the jungle and caressed by warm Carribbean breezes, is a resort of rare luxury and indulgence. Rosewood Mayakoba is imbued with the unique spirit of Mexico's Yucatan Peninsula. A journey to this serene world, immersed in the dense green perfume of the jungle, captivates the soul with unimaginable tropical beauty,and pure, simple refinement. The ecological enclave of Mayakobá is a new, enlightened model of true luxury hospitality that celebrates the land without compromising it. Mayakoba embraces the government restrictions on development and mangrove preservation which has always been a top priority for the developers and designers. The Madrid-based construction company OHL, with 25 years of experience in Mexico, owned the land for many years before choosing how to build upon it. ... more   less 
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