My wife and I stayed here with our 3 young children in later October 2012 and had a very nice time. I'd concur with pretty much all that has been said in previous comments: very helpful and friendly staff, laid back and relaxing and nice beachfront location.
There is always room for improvement, however! Some of the public areas, around the pool in particular, are a bit care worn, and would be greatly improved by a lick of paint. The plastic furniture has also seen better days.
Food was fresh and good quality, but some reviewers give the impression that you're going to a Michelin star restaurant, which is not the case (in fairness, you're not paying for that either).
Also, having to order kids meals before 1pm is very cumbersome. Its hard enough to get a 4 year old to decide what they want for dinner at 7pm, never mind 1pm! We're talking hotdogs and spaghetti here; its really shouldn't be that difficult to prepare to order!
Entrance to the hotel is also a bit of a shambles, but you're only going to see that once or twice. The "zoo" seems to be part of someone else's property, and is a bit weird. We stayed away from that, not being keen on seeing animals in cages.
All of these are very minor quibbles, however, and I am a very fussy customer. I'd have no problem recommending this as a location in Playa Del Carmen. We stayed in Cabin 14 which was really lovely.
Highlight of the stay for us was the musical evening where a lady and a guy played jazzy versions of Michael Jackson classics on a guitar and violin at the beach bar. Sounds weird , but it was really magical.
Tip for swimming: it took me a couple of days how to figure out how to get into the sea. Basically, there's a sand bar that runs along the shore just where the waves break, which gathers small stones and pebbles. When you step on this, you might be a bit concerned that that part of the beach is rocky. Its isn't. Just hop over the sand bar and go beyond where the waves are breaking, when the water is really clear and you have sand underfoot.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you for choosing Petit Lafitte as a destination for you family vacation.
We are glad that you, your wife and three children enjoyed the stay.
We are also appreciative of your sincerity of your comments and, while we are pleased to hear you enjoyed the relaxing atmosphere, beach location laid back atmosphere and excellent service by the staff.
We would like comment the following:
1.- Yes we totally agree with you, regarding the painting around the pool and the furniture. We are buying some new drink tables, to replace the ones that are worn.
2.- We are implementing a simple children menu of around 6-8 options for dinner.
3.- We have submitted (with all the neighbors) a request to the municipal government to fix the part of the road that is in bad shape, is good to remark that this part is only about one tenth of the road. The rest in very good conditions.
4.- The “zoo” is really not a zoo. It is a refuge (U.M.A.) for animals that were confiscated from the black market and the federal ecology and environmental authorities are unable to return to the wild, as they have been domesticated. Cages are more a necessity than a preference in this case. The U.M.A. should not be seen as a zoo, but as an effort to rescue and bring back to health these poor animals.
It is not property of the hotel, but the proprietor of the Center, allows the guests to visit.
We are happy to hear that you enjoyed the Wednesday night cook out dinner at the bar grill and the jazzy music we accompany it with. Alex and Sophie are very good musicians. Sophie the violinist is a classically trained musician who also plays in the Cancun Camerata. We are lucky to have them both be part of the experience.
Thank you once again for your review and the commendations, hopefully some day you will return and see the improvements.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.