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“Another great week!” 5 of 5 stars
Review of The Royal Haciendas All Inclusive

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The Royal Haciendas All Inclusive
4.0 of 5 Hotel   |   Cancun-Chetumal Highway km 289+10, Playa del Carmen 77710, Mexico   |  
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Ranked #44 of 200 Hotels in Playa del Carmen
Roseville, California
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
“Another great week!”
5 of 5 stars Reviewed May 1, 2013

We just returned from our week at The Royal Hacienda's. Another wonderful week! We have stayed here before as well as the Royal Sands in Cancun. We prefer Playa Del Carmen to Cancun. It is peaceful, quiet, cultural and allows a calm vacation. We enjoy day trips to Xcaret, Xel-Ha, Akumal and Centotes around the Playa area that are quite the distance from Cancun. (If you are looking for a tour company that is wonderful check out YUCATREK'S immediately! We have been traveling here for 8 years and we had our best day trip with them we've ever had! - go read their trip advisor reviews)

Roberto our concierge was wonderful! We felt like he was family and was always there for anything we needed. He just popped up at all the right moments! He truly has a passion for what he does and made our week better than we could have thought! Roberto is the type of employee that I would dream of working for me - I hope his bosses and company know what a Gem they have! He is one of a kind. One morning we were rushing out late for a day tour and I forgot my large bottle of water -- he saved the day and came running through the lobby with a big bottle as I was walking out to the van!!! Cannot wait to see him again (my husband will be back in Nov - and we make our annual trip in April) We also saw Gina who was our personal concierge a few years back - always nice to see warm friendly people who remember you. Makes it feel like home. Ronnie is great - what a vibrant personality that you want to be around!!!

I do have to touch on the new 'All Inclusive'. We are owners so we do not have to take this option and we don't due to the fact that we are not big drinkers and we prefer to snack on fruit for lunch - BUT it sure has changed the 'vibe'. We watched groups of people (of ALL ages- not just the youngin's) being escorted from the pool throughout the day to their rooms to 'sleep it off' because they were clearly drinking their $$'s worth. If we wanted to deal with this we'd go to a party hotel - we come here to relax. We only ate at La Palapa one evening and the service was extremely slow. Our waiter was very polite and kind - but slow (mind you he was running like crazy the whole time) We waited an hour for our food and had to ask for the check. It seems that the staff have more people to take care due to the AI and no additional help.
We spoke to countless owners last week and everyone fells the same way about the AI -

If you want a wonderful vacation check this place out!

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,756 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (589)
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English first
New York City, New York
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 30, 2013

Great resort, safe, clean, beautiful. It is well maintained and the grounds are beautiful.
My problem is when I am forced to buy an all inclusive meal package than I have to pay extra for certain drinks and food. The resort could use some more activities.

  • Stayed April 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle, Washington
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 28, 2013

My husband and I shared a villa with friends and we had a most enjoyable experience. Quiet, European-style luxury and an efficient, unobtrusive staff made the stay a perfect vacation. All of the staff we came in contact with were friendly, eager to please, and courteous. Our concierge, Betty, checked in with us often to see to our needs, enquire of our health (she knew I had picked up a cold virus) and suggest activities. She handled all of our reservations and made excellent recommendations for things to see and do in Playa del Carmen and Puerto Morales as well as alternatives for transportation. Roberto from Thomas More recommended several interesting and varied tours. Azael and Anny were most gracious and generous with their time in answering our questions about ownership.

We took the shuttle into Playa del Carmen several times, but one can also grab a cab for 1400 pesos if the shuttle schedule isn't optimal. There was a full schedule of activities for all age groups. Zumba was energetic and fun, and the ladies discovered ceramic painting (backside of the towels/snorkel equipment/kayak rental desk in the newer phase of the complex) and met new friends while the guys headed off to more active adventures.

We had our morning coffee on the balcony, listening to the birds, watching the waves and keeping track of the cruise ships and cargo ships. Evenings after dinner were spent on the balcony in conversation with good friends, sharing good tequila, watching the ocean and gazing at Cozumel. Between breakfasts and bedtimes we snorkeled, kayaked, walked the beach, explored, shopped, ate great food, laughed, talked to the locals and to visitors from other countries and lounged in hammocks or chaises around the pools or on the beach, which has some of the most beautiful water in the world.

It was a wonderfully relaxing vacation, and we are looking forward to returning next year.

Room Tip: Our north-facing room on the third floor had a beautiful ocean view as well as expansive views of th...
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  • Stayed April 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LONG ISLAND, NEW YORK
Senior Contributor
40 reviews 40 reviews
5 hotel reviews
Reviews in 16 cities Reviews in 16 cities
17 helpful votes 17 helpful votes
1 of 5 stars Reviewed April 28, 2013

Ok, so here is the good stuff first. Everything is good. The property, the cleanliness, the amenities etc. The restauants are excellent but there are only two to choose. Las Palapas is the buffet restaurant but if you order from the menu, you will get food with choices as good as in the other fancy restaurant where the presentation is outstanding. At that restuarant u need a reservation and unless you are an owner you can only make it the day of and not before.As a guest you must be all inclusive so you want to get in early here. Food at the pool bars for lunch is amazing and even better than the lunch at las palapas but more limited. As an all inclusive you even get room service which has stuff you cant get at the other restaurants. There is a dive shop on premises and you can take out your own snorkel equipment for the day and just go off the beach.
Now for some issues. I mentioned the reservation thing at the better restaurant and there is nowhere to go to during the day except to reserve a shuttle the day before and go to Playa del carmen which has limited shopping but lots of good restaurants. Didnt eat there cause we were all inclusive. You can take a taxi to cancun but its far and expensive. You can play golf if you like.
Another issue was the smell of smoke that permeated the air and began in the middle of the night. It came in through the doors and air conditioner and was like burning leaves. It happened three nights of our 7 day stay. No explanation?
Another issue was the sales pitch. It was brutal. They get you to come to listen with a promise of some promotion and then keep you there for up to two hours. There is a lead guy and then a closer and finally a finisher if the others fail. They are relentless and can be abrasive if you try to leave early. Watch out for this one and avoid it unless you really want to buy something.
The spa was nice and massage was ok but the sauna and steam room were not hot and I had to find someone to turn on the whirlpool. The gym is also pretty good but when busy there are limited weights and machines. It is well situated to E section rooms, where we stayed.
Got a great oceanfront studio on an interval exchange which I understand is no longer available since they are switching to RCI.
All in all this was an amazing week for rest and relaxation.

Room Tip: Get an E room with oceanfront view. near restaurants, pool and gym
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  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steamboat Springs, Colorado
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed April 27, 2013

This Resort is great and has a wonderful staff. It is a wonderful place for families. Kids had as much fun as we did. It is close to a lot of activities in the area. Had a wonderful vacation. It is well maintained and the grounds are beautiful. We will go the Haciendas again and recommend it to our friends.

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cristóbal G, Community Manager at The Royal Haciendas All Inclusive, responded to this review, April 29, 2013
Dear Guest,

Thank you for taking time to post about our resort.

We appreciate your kind words and we'll keep striving to provide great fun and entertainment for all family members. We're glad you noticed the hard work done by staff maintaining the facilities.

We are looking forward to welcome you again during your next visit to Mexican Caribbean.

Warm Regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Denver
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed April 26, 2013

We stayed for a week in April 2013 and are time share owners here. We enjoy Haciendas because it's is a great place to bring our kids and grandkids, with a wonderful ocean beach, adult and kids pools, kids playgrounds and activities. It is clean, very well maintained, with beautiful villas. We appreicate that it is NOT a place for Cancun Spring Breakers planning to party hard, and such will not be tolerated. We love the staff, who did everything to make our stay enjoyable. It's a great resort to chill, read on the beach, swim, walk the beaches, which have few other resorts nearby, enjoy wonderful meals at Los Murales, swim in the pools and enjoy afternoon swim up bar happy hours, enjoy your villa's patio personal hot tub, early morning sunrises and birds singing....on and on.

Room Tip: We love ground floor villas because they have direct access to the pools and beach, while having a p...
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  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cristóbal G, Community Manager at The Royal Haciendas All Inclusive, responded to this review, April 29, 2013
Dear Guest,

Thank you for taking time to review our resort.

Over the years we have learned that our customers and guests come and visit us to relax and enjoy the landscape and the Caribbean warmth. We'll continue our efforts to provide our customers a fully enjoyable experience for all the family members.

We hope to welcome you again soon here at your home away from home.

Warm Regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary, Canada
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed April 26, 2013

We stayed two weeks at the Royal haciendas, on in a 4th Floor, Building B, and one in a second floor Beach Front Building E. Both had great views of the ocean, were extremely well kept, and provided lots of space. We had the full villa in B with another couple, and the A unit in E to ourselves. The staff are extremely friendly and are always smiling - I think the staff program at Royal Resorts provides excellent opportunities, which results in happy, attentive staff. A quiet resort, definitely not for spring break party weeks, and exactly what we wanted!

Room Tip: We liked the extra room the penthouse provided, as well as being high enough to have a great view of...
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  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cristóbal G, Community Manager at The Royal Haciendas All Inclusive, responded to this review, April 29, 2013
Dear Guest,

Thank you for taking time to post about our resort.

We are glad to learn you had such a good time during your most recent stay at Royal Haciendas. As you noticed: we care a lot abour our staff member because we know they're our company's first face with our customers and we are convinced is a lot better when we keep a smile on this face. We always strive to provide you a place where you can relax and is rewarding to know that was exactly what you wanted.

We are looking forward to welcome you again during your next visito to Mexican Caribbean.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Royal Haciendas All Inclusive

Address: Cancun-Chetumal Highway km 289+10, Playa del Carmen 77710, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Playa del Carmen
#19 Spa Hotel in Playa del Carmen
#26 Luxury Hotel in Playa del Carmen
#30 On the Beach Hotel in Playa del Carmen
#34 Romantic Hotel in Playa del Carmen
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — The Royal Haciendas All Inclusive 4*
Number of rooms: 252
Official Description (provided by the hotel):
The Royal Haciendas(R) Just 10 minutes from Playa del Carmen, this enchanting beachfront resort has architecture and gardens inspired by the grand old haciendas of the Yucatan. Enjoy fine dining, activities and many other amenities with the REFINE All-Inclusive package. The Royal Haciendas(R) is proof that dreams come true. Imagine, the best in beachfront living quietly nestled within Riviera Maya's most prestigious oceanfront golf community. ... more   less 
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Also Known As:
The Royal Haciendas Hotel Playa Del Carmen
Royal Haciendas Hotel
Royal Haciendas Playa Del Carmen
The Royal Haciendas All Inclusive Riviera Maya/Playa Del Carmen, Mexico

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