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“Another wonderful week!” 5 of 5 stars
Review of The Royal Haciendas

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The Royal Haciendas
4.0 of 5 Hotel   |   Cancun-Chetumal Highway km 289+10, Playa del Carmen 77710, Mexico   |  
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Ranked #46 of 201 Hotels in Playa del Carmen
Dayton
Senior Contributor
31 reviews 31 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
6 helpful votes 6 helpful votes
“Another wonderful week!”
5 of 5 stars Reviewed February 6, 2013

Just love staying at the Royal Haciendas. The service is attentive and friendly. The grounds are beautiful. Plenty of space at either the pool or on the fabulous beach. Lots of activities to choose from on the resort. Spend a day downtown, or talk with the concierge about booking a tour. Only downside was internet service. REALLY needs an upgrade. Absolutely LOVE this place!

  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cristóbal G, Community Manager at The Royal Haciendas, responded to this review, February 11, 2013
Dear Guest,

Thank you for taking time to post about our resort.

We always strive to provide our customers the best service available and we're happy to learn you liked the Royal Experience. Thank you for pointing out our opportunity areas which we'll address responsibly in order to improve our service.

Hope to see you again soon.

Best Regards

Cristóbal Galindo
Community Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,607 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (534)
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English first
Watson, Minnesota
Contributor
16 reviews 16 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed February 5, 2013

We just spent a family week at the beautiful Royal Haciendas. We have sons from 25 to 31 and they had a great week. Several went diving and said it was some of the best diving in the world. Sharks were plentiful on one dive as the guides fed them as my family watched from a safe distance. Golfing was a highlight at the new Grand Coral course next door for some of us also. Very well taken care of and fun to play. 5th ave. in Playa is always a hit as well. The only down side was the wireless internet needs to be upgraded as it was so slow during hours when many were using it. Very clean resort with many amenities. The spa is over the top also and my wife enjoyed that again this year. You will love the feel for any age family.

Room Tip: Views of Cozumel and the ships traveling by from many rooms are fun to see. Try to get a room with v...
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  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cristóbal G, Community Manager at The Royal Haciendas, responded to this review, February 11, 2013
Dear Guest,

Thank you for taking time to post about our resort.

We really appreciate your kind words and are very happy to learn all your family had such a great time at our resorts. We'll work hard on our opportunity areas in order to improve and give you the service you come to expect from Royal Resorts during your next visit.

Hope to see you again soon.

Best Regards

Cristóbal Galindo
Community Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary
1 review
5 of 5 stars Reviewed February 5, 2013

Dive Balam are awesome to go out and dive with. They are fun, organized, safety minded and know the area. Ther dive boat and dive gear is current and in excellent shape. The Shark dive was a blast and Christian takes video of all of it as well as the second dive on the reef which was amazing as well. I purchased a copy of the video and was glad I did. The quality is first rate. I'm an Instructor and have hundreds of hours diving all over the world and these guys rock. No BS.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cristóbal G, Community Manager at The Royal Haciendas, responded to this review, February 11, 2013
Dear Guest,

Thank you for taking time to post your comments.

We really appreciate your kind words and are happy to learn you had such a great time.

Hope to see you again soon.

Best regards

Cristóbal Galindo
Community Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Carol Stream, Illinois, United States
Contributor
15 reviews 15 reviews
4 hotel reviews
Reviews in 11 cities Reviews in 11 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed February 1, 2013

We have been coming to Royal Resorts for years. As usual the service is excellent. We own a timeshare here and we do feel,the way they advertise- it is like coming home. We have been to RIU all inclusive in Cancun & that is totally different. The regular rooms there aren't as nice as Royal Hacienda, but their buffets are better. The drinks at RIU are terrible- only beer is good. We are not big drinkers, but if we do have a glass of wine or drink here the quality is good. There are better & more shows & action at RIU, but it is a huge, impersonal all-inclusive party place. Royal Hacienda focuses on family. You can play all day- swim, volleyball, snorkel, ping pong, activities for kids, teens, adults, classes & evening activities till about 10pm. We had fun at karaoke last night. If you prefer constant action & more partying, this is not for you. But, if you want a place that you can bring your kids & grandkids too & have a balance of activities- you will love it here. We visited Xcaret also & I recommend that- great evening show & lots of natural beauty & activities.

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cristóbal G, Community Manager at The Royal Haciendas, responded to this review, February 11, 2013
Dear Guest,

Thank you for taking time to post about our resort.

We're glad to learn you enjoyed the Royal Experience with your family and are already looking forward to welcome you again during your next visit to Mexican Caribbean.

Warm Regards

Cristóbal Galindo.
Community Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Santa Clara, Utah
Top Contributor
52 reviews 52 reviews
8 hotel reviews
Reviews in 19 cities Reviews in 19 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed February 1, 2013

We come here year after year because this AWESOME Resort has everything!! Great 2 bedroom suites with a kitchen, dinning and living room. Several pools, warm jacuzzis for kids and adults, AWESOME beach frontage, great activities for the kids they look forward to year after year, great adult activities if you ever want to leave your beach chair and waiters that will serve you where ever you are. Very close to town for a change of pace occasionally. We will be back next year for our 8th visit. OH!! The Spa cannot be beat!!

Room Tip: Ask for Beach Front Top Floor for most private and quiet location.
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  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cristóbal G, Community Manager at The Royal Haciendas, responded to this review, February 11, 2013
Dear Guest,

Thank you for sharing your comments about our resort.

At Royal Resorts we value family time and is very nice to learn yours had such a great time during this visit.

We are already looking forward to welcome you again during your next visit to Mexican Caribbean.

Warm regards.

Cristóbal Galindo
Community Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort McMurray, Canada
Contributor
18 reviews 18 reviews
3 hotel reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 31, 2013

We come here every year and love it more every year. We have friends that we have met here and now see each year. Our 3 kids love all the activities. We are here for another 10 days and we'll enjoy every second of it.

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cristóbal G, Community Manager at The Royal Haciendas, responded to this review, February 11, 2013
Dear Guest,

We really appreciate you taking time to share your comments about our resort.

We are very happy to learn you have enjoyed your stay in the resort. We really hope you enjoyed your stay with us and are already looking forward to welcome you again here at your home away from home.

Best Regards

Cristóbal Galindo
Community Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Denver, CO
Contributor
11 reviews 11 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed January 30, 2013

This was our first time at the Royal Haciendas...we normally go to the Karisma hotels but decided to try a new place. The 2 bedroom/2 bathroom "condo" is great!! We had plenty of room for all of us. (3 Adults and 1 child). The property is SUPER clean and very well maintained. They could upgrade the bedding and furniture to something a bit more modern but it was still comfortable and clean. A lot of people complained about the food not being very good. It was actually pretty good...not everything but it was good and lots of variety. We did eat at the "higher end" restaurant....it was good but they made it seem like we were at the Ritz (with the attitude). The waitstaff was great (Ruldolph) but the guy at the front was snotty and really discouraged us to eat there with a 3 year old. That was a bit annoying since it is a "family" hotel. We wanted to switch it up from the buffet...no one wants to eat that every day. I know recently they went all-inclusive BUT it really isn't. There are "surcharges" for certain items...which was a bit annoying. Another gripe I have is we have a 3 year old who only sits at the table for a short amount of time, so we usually take some food with us, knowing she might be hungry a little later or us (the adults) wanting dessert a little later. Since the condos have full kitchens, we didn't think it would be an issue to take food with us BUT it is! The manager of the "fancy" restaurant and the manager of the La Palapa were so mean and rude to my mother about it and made such an issue.

On a positive note, the pools were great, especially the kiddo pool. The resort is HUGE and has two sides, almost identical...we stayed on the non-member side. It was quite and clean and we never had any issues with noise.

This resort is great for families!

  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cristóbal G, Community Manager at The Royal Haciendas, responded to this review, February 11, 2013
Dear Guest,

Thank you for taking time to post about our resort.

We are always listening our customers feedback and yours won't be an exception. We always strive to provide the best service available and we regret you haven't receive this. Rest assured this is not a behavior we encourage and will take actions to prevent this to happen ever again.

We hope to welcome you again soon and provide you the service you come to expect from Royal Resort.

Best Regards.

Cristóbal Galindo
Community Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Royal Haciendas

Address: Cancun-Chetumal Highway km 289+10, Playa del Carmen 77710, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Playa del Carmen
#26 Luxury Hotel in Playa del Carmen
#29 Spa Hotel in Playa del Carmen
#33 Romantic Hotel in Playa del Carmen
#35 On the Beach Hotel in Playa del Carmen
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — The Royal Haciendas 4*
Number of rooms: 252
Official Description (provided by the hotel):
The Royal Haciendas(R) is proof that dreams come true. Imagine, the best in beachfront living quietly nestled within Riviera Maya's most prestigious oceanfront golf community. Experience the elegance of Old Mexico and the sophistication of a resort with personalized service, swimming pools for kids and adults, restaurants, a spa and so much more. Play a Nick Price championship golf course nearby. Take a five-minute taxi ride to Playa del Carmen, the Caribbean's most cosmopolitan city. You can have it all - so close to your spacious, deluxe two-bedroom Master suite with all the services of a fine hotel. Just 10 minutes from Playa del Carmen, this enchanting beachfront resort has architecture and gardens inspired by the grand old haciendas of the Yucatan. Enjoy fine dining, activities and many other creature comforts with the REFINE All-Inclusive package. ... more   less 
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Also Known As:
The Royal Haciendas Hotel Playa Del Carmen
Royal Haciendas Hotel
Royal Haciendas Playa Del Carmen
The Royal Haciendas Riviera Maya/Playa Del Carmen, Mexico

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