we traveled with our 3 daughters and my parents. It was excellent in every way. very clean, comfortable, and luxurious. we are not owners, but were treated the same, with excellence. we also dived again with Dive Balam, Marcos does an excellent job.

I would highly recommend this place. Rates right up there with the Marriotts we've been to in the Hawain islands.

This beautiful resort is close enough to Playa del Carmen for us to take advantage of all that city offers but far enough away that the resort's beaches are uncrowned. Our 2 bedroom, 2 bathroom villa with a full kitchen is spacious and does not feel cramped when our family of 5 adults are all inside. There are plenty of diverse activities available at e resort, as well as 2 enormous infinity pools overlooking the white sand beach. Two separate kiddie pools, as well as dedicated lap pools assure that everyone can engage in their favorite water activities. The reef is mere steps away for snorkel ears. We never had a problem getting a seat in one of the 4 on-site restaurants. The rooms and grounds are immaculately maintained. Our villa was thoroughly cleaned daily, Our personal concierge was available to help us plan our vacation as needed.

This was our first time here as owners. We love it! The view from our balcony is spectacular. The grounds are immaculate. The white sand beach is beautiful. Pack water shoes for the ocean - some coral-rock throughout this area of the Riviera Maya. The rooms are spacious with a lovely great room/kitchen and lots of storage drawers and closets. VERY comfortably fits 6 adults. My only minor criticism is that they have just begun the all-inclusive option and need to work a few kinks out. That said, the pool restaurants and Los Murales are still fantastic and NOT your standard A.I. fare. Our favorite moments included swim up bar, awesome seafood ceviche, beach volleyball and balcony jacuzzi. Love this place!!

I have just returned from spending Christmas week at the Royal Haciendas with my daughter and her family. I have been an owner at the Royal Caribbean since 1988 and they own at the Royal Sands so we have a long history with the Royal Resorts. We liked the layout of the resort very much - it was beautiful and well-maintained with easy access to the beach and the decor and amenities of the villa were also excellent. We were very disappointed, however, in the quality of the food and the service at the Palapa del Sol restaurant. We ate there three times, hoping it would improve, and it did not. I had one of the worst hamburgers I have ever eaten one night and my granddaughter said the Caesar salad she was tasted odd so she didn't eat it. The quesadillas were dry and tasteless as were the chicken fingers. Service was extremely slow. We ordered a pizza one night to be delivered to the villa and waited over an hour for it to arrive. We also had a problem with the free internet service. It was very, very poor and my son-in-law paid for the upgraded package which was not any better. The shuttle service into Playa didn't help us much as reservations needed to be made 24 hours in advance and when we called, the bus was already full. Also we like to eat late so the service didn't do us any good but since there were six of us, it meant $50 in cab fares for an evening in Playa. We all agreed that the Haciendas were a nice place to visit once, but we will stay in Cancun from now on.