My husband and I traded a time share to stay here for our anniversary during the week of 11/10-17/2012. We opted for the all inclusive package, which costs US $105/person/day for non-member time share people, and US $95/person/day for members. The all inclusive could use better explaining; we didn't receive much instruction at check in and found out later how to read the menus (everything, it turns out, is included, except for menu items with a notation of "surcharge" on them, or premium drinks, like a bottle of wine). The surcharges are minimal (i.e. US $9 for a steak, but our bottle of 2010 Napa Cab Sav was US $65).
The resort is super clean! All of the indoor and outdoor spaces are incredibly maintained.
Even though they were about 90% full, you never really saw many people around. There are plenty of chairs on the beach and around the pool areas. We never had trouble finding a spot to lounge in the sun.
There are only 2 restaurants on site; both of which are very good. The beach restaurant serves a different buffet every night, and also has a standard menu to select from. Also, the steak restaurant was very good. They require reservations, but were never even close to being full. You can also get lunch by the pool, which serves basics like chicken finger, fajitas, tacos, etc.
We got massages at the spa on our last day, and they were AMAZING! Sheer perfection!!
There is a travel agency on site, which is very helpful. We went on the Chitzen Itza tour, and were happy to go, but after picking up people at other hotels and the long ride there and back, our day was 14 hours long. Try to go on a private tour if you get a chance...this one isn't worth all that time.
One of the days we went into town for some shopping on 5th Avenue.That name could not possibly be more deceptive. The cab ride into town was US $12. The people were super aggressive and we did not feel safe there at all.
Very clean, well maintained resort - microwave & fridge in every room
All inclusive option
On site market, which is well stocked with everything. Very much like a scaled down Walgreens
Order a banana monkey - amazing frozen drink!!! yummy!
Wirless service throughout the resort, and even on the beach!
Balcony on our room - very relaxing
Small beds...less than a queen size
Not very lively...could just be the week we went
Nothing outside the resort - town was awful and you can't walk to anything even if you wanted to
P.S. See my review of Cancun Valet for info on how to get to the resort from the airport
- Official Description (provided by the hotel):
- The Royal Haciendas(R) is proof that dreams come true. Imagine, the best in beachfront living quietly nestled within Riviera Maya's most prestigious oceanfront golf community. Experience the elegance of Old Mexico and the sophistication of a resort with personalized service, swimming pools for kids and adults, restaurants, a spa and so much more. Play a Nick Price championship golf course nearby. Take a five-minute taxi ride to Playa del Carmen, the Caribbean's most cosmopolitan city. You can have it all - so close to your spacious, deluxe two-bedroom Master suite with all the services of a fine hotel. Just 10 minutes from Playa del Carmen, this enchanting beachfront resort has architecture and gardens inspired by the grand old haciendas of the Yucatan. Enjoy fine dining, activities and many other creature comforts with the REFINE All-Inclusive package. ... more less
- Reservation Options:
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- Also Known As:
- The Royal Haciendas Hotel Playa Del Carmen
- Royal Haciendas Hotel
- Royal Haciendas Playa Del Carmen
- The Royal Haciendas Riviera Maya/Playa Del Carmen, Mexico