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“5 star pampering” 5 of 5 stars
Review of The Royal Haciendas All Inclusive

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The Royal Haciendas All Inclusive
4.0 of 5 Hotel   |   Cancun-Chetumal Highway km 289+10, Playa del Carmen 77710, Mexico   |  
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Ranked #44 of 200 Hotels in Playa del Carmen
Clinton, New Jersey
Top Contributor
136 reviews 136 reviews
10 hotel reviews
Reviews in 45 cities Reviews in 45 cities
72 helpful votes 72 helpful votes
“5 star pampering”
5 of 5 stars Reviewed November 19, 2012

We are a member of this time share, but you can also rent here and enjoy an all inclusive style of pampering. The property is very well maintained and really pretty. There is tile work throughout the property that is exquisite. The beach is wide, clean and private. Swimming in the ocean is good because of the reef and Cozumel that blocks the waves most of the time. Snorkeling is pretty good right from the beach and equipment is free from the sports desk. They have a kayak to borrow also. There are 2 quality restaurants on property, one more fancy (business casual required) and the other on the beach and open air has buffets or menu service. The room service is also a great choice, quick and quality food choices. There are many things to do in the area and the travel desk will help you with information and tours which are convenient and a good value. It is $14.00 US dollars round trip to get to Playa del Carmen which has many restaurants and shops so you probably won't be going here often to eat. There is a free shuttle with limited times if you want to go for a visit. The rooms are large, really large and the kitchen is fully equipped so we usually go to the small market on property and eat some of our meals in the room. The spa is very nice and has various choices. Other than how beautiful this place is, the best aspect is the friendly and accommodating staff. They mostly know English and you really don't need Spanish when visiting here.

Room Tip: Most rooms have some view of the ocean. Upgrade to ocean front if you can afford if.
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  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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1,754 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (589)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Greek first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Baton Rouge, Louisiana
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 18, 2012

Great place! Very relaxing and extremely friendly staff. The rooms were very clean with new appliances. Made for a very comfortable stay. Enjoyed the hot tub on the balcony. Over all was very great place to stay.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 18, 2012

This November made my 4th visit to Royal Haciendas and I have consistently found well-maintained rooms, beautiful facilities, great food at a reasonable price, and a staff that is helpful and friendly. The hotel is a 10 minute cab ride from the hustle and bustle of Playa Del Carmen and although they offer a shuttle service, it is not a simple process. This was not a problem for us, but needs to be considered. Wifi is sketchy, but since I go to Mexico to get away from 'connectiveness', I don't mind. Can't wait to return!

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Windsor, Canada
Senior Reviewer
8 reviews 8 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed November 18, 2012

Had a great week here and looking forward to returning next year.
Food was excellent, prices very reasonable and all staff were extremely friendly and helpful.
The spa experience was wonderful and we enjoyed the round of golf at the beautiful Grand Coral course right across the street from the resort.
The suites have all you could ask for and more. They are immaculately clean and well maintained.
All 6 of us returned home relaxed and very happy with the entire experience.

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Somers Point, New Jersey
1 review
5 of 5 stars Reviewed November 16, 2012

This was an excellent facility. The service and restaurants were very good. Nice location in that it was very close to town with free shuttles available. Also their is a very nice beach. The near-by golf course was excellent.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Penryn, California
Senior Contributor
21 reviews 21 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed November 16, 2012

We own at the Royal Haciendas since 2005 and have never been disappointed! We were unable to come for the past 2 years so this year we stayed for 2 full weeks! This has been one of our most relaxing vacations and we couldn't be more impressed with how well they have been taking care of the resort. We actually purchased site unseen while staying in Cancun in October 2005...we were in Cancun when Hurricane Wilma came through and were bused off to an elementary school inland for 4 days and nights. It was mother 3 days before we were able to fly home and during that time there was no power or water. We weren't sure we would keep our purchase but decided we probably would never have to experience another hurricane of that magnitude again in our lifetime so we kept it. We have never been disappointed!! The staff is so so friendly, the maid service (daily) is unbelievable and the food great. You can get shuttles into Playa del Carmen and back thru the resort at no charge or take a short taxi ride. The beach is always clean and the grounds are kept up immaculately. We purchased a 2nd week 3 years ago for every other year occupancy and will certainly be using it next year, giving us 2 weeks again...we are SOOO looking forward to the next relaxing and wonderful vacation here!

Room Tip: The top floor of each buildings are bigger "deluxe villas" giving a larger master suite an...
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Long Beach, California
Senior Contributor
21 reviews 21 reviews
4 hotel reviews
Reviews in 11 cities Reviews in 11 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 16, 2012

I am sitting on my resort patio listening to the peacefulness of the birds praise a new day; watching the sun rise off of the ocean! Trying very hard not to think that this is our last full day of vacation.
What can I say that is not positive about the Royal Hacienda? Well, the elevator can be slow at times and the wiFi can be slow but was better than the Royal Caribbean where we spent last week! Okay that being said, starting at the beginning, arriving by shuttle, you are "Welcomed Home"! Check in was efficient and smooth, and there were 5 of us! We were even told that our villa was in the process of being cleaned, which was not a problem. We went to the pool bar and had lunch which was very good, the grouper sandwich is excellent, but that is another review. Upon arrival at my villa, we called for our luggage, which was delivered shortly after our call by Stito with a big smile, who appeared to remember us from previous years. Our villa was well maintained and clean. The greenery of the grounds are maintained immaculately. The pool and beach areas are clean and chairs were always available. There is a wonderful buffet breakfast served in LaPalapa every day. Personnel throughout the resort are friendly, attentive and speak! When you travel outside of the resort, it is documented for your safety, we learned this last year when we booked excursions thru an outside source. My one small suggestion is to watch your bar bills for any extras, which I choose to believe are honest mistakes. Royal Haciendas is a wonderful resort and I cannot wait to return next year and possibly bring the grands!

Room Tip: Rooms at the top have an unobtrusive view of the ocean.
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  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Royal Haciendas All Inclusive

Address: Cancun-Chetumal Highway km 289+10, Playa del Carmen 77710, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Playa del Carmen
#19 Spa Hotel in Playa del Carmen
#26 Luxury Hotel in Playa del Carmen
#31 On the Beach Hotel in Playa del Carmen
#34 Romantic Hotel in Playa del Carmen
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — The Royal Haciendas All Inclusive 4*
Number of rooms: 252
Official Description (provided by the hotel):
The Royal Haciendas(R) Just 10 minutes from Playa del Carmen, this enchanting beachfront resort has architecture and gardens inspired by the grand old haciendas of the Yucatan. Enjoy fine dining, activities and many other amenities with the REFINE All-Inclusive package. The Royal Haciendas(R) is proof that dreams come true. Imagine, the best in beachfront living quietly nestled within Riviera Maya's most prestigious oceanfront golf community. ... more   less 
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Also Known As:
The Royal Haciendas Hotel Playa Del Carmen
Royal Haciendas Hotel
Royal Haciendas Playa Del Carmen
The Royal Haciendas All Inclusive Riviera Maya/Playa Del Carmen, Mexico

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