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“My Honeymoon” 5 of 5 stars
Review of The Royal Haciendas All Inclusive

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The Royal Haciendas All Inclusive
4.0 of 5 Hotel   |   Cancun-Chetumal Highway km 289+10, Playa del Carmen 77710, Mexico   |  
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Mother's Day Special !
Ranked #49 of 199 Hotels in Playa del Carmen
Saint Paul, Minnesota, United States
2 reviews
2 helpful votes 2 helpful votes
“My Honeymoon”
5 of 5 stars Reviewed March 13, 2012

The honeymoon at the resort was fantastic. The staff could not do enough for us to help make our stay enjoyable. We had a wedding ceremony on the beach on Monday, and Patricia the planner did a great job making sure everything was as we wanted. I can't wait to go back. We went into Playa Del Carmen to shop and eat a couple of times, and the food was very very good. Taxis into town were $10-$12. I hope we can spend all our anniversaries there.

  • Stayed March 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,777 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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English first
Green Bay, Wisconsin
Top Contributor
234 reviews 234 reviews
46 hotel reviews
Reviews in 70 cities Reviews in 70 cities
89 helpful votes 89 helpful votes
5 of 5 stars Reviewed March 6, 2012

Enjoyed a wonderful two weeks at the Royal Haciendas! The weather was awesome! The staff makes you feel so special! Everyone is so friendly and helpful! The activities personel are just wonderful with the kids! The grounds are beatiful with attention to all details!!! Can't wait to go back next year!

Room Tip: Don't think there is a bad room in the resort! We like phase I the best however!
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  • Stayed February 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Norwalk, Connecticut
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 5, 2012

spent a week there, very much impressed with the accomodations, the location, the service, everything first rate, i was vacationing with the family and we had a wonderful time, most people have a time share there, we did not, that was not a problem at all. they have a huge place there with multiple swimming pools and we never had a problem with finding a place to swim or sit and relax, in the beach area there is a little bit more of competition to find places to sit and relax, but is never super crowded. It is not the best beach in the world a little bit too rocky and windy for my taste, but with so many swimming pools available is not a big deal. the big pools allowed for kids to swim and slopes progressively so that adults can swim with their kids. At times we would go with our kids to the children pools and most of the time we were there by ourselves. for people that want to go into playa del carmen take into consideration that the shuttle bus only provides service sporadically during the day and thus you have to book way in advance to get it. taking taxi will cost you around $15 dollars each way. There seems to be construction of a road that will potentially shorten the time and expense. the store in site is pretty good, you can find almost everything there. going to walmart in town could save you a couple of books.

  • Stayed February 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sioux Falls, South Dakota
Top Contributor
59 reviews 59 reviews
8 hotel reviews
Reviews in 19 cities Reviews in 19 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed March 4, 2012

We traded to this resort through Interval International for the week 2/17-2/25. It was our first time at a Royal Resort.The resort is beautiful and exceptionally maintained, rooms perfect, pool areas clean-including bathrooms. If you are a beach person, it is great for walking but has a lot of kelp and rocks-they do however try to keep this clean but mother nature usually wins. The buffet restaurant is just OK, poolside menu also just OK. But the upscale seafood restaurant Los Murales was bar none the best dining experience we have ever had at a resort and we have traveled to quite a few countries and properties. I did not care for Royal's "personal concierge" program which is really a person who tries to get you to a "tour" every time you have a question-so we ended up figuring out a lot by ourselves. They also list a shuttle to Playa on their website-you actually have to sign up for it and it only takes a few at a time-I hate schedules on my vacation and I feel it was misrepresented on their website as to how often it actually goes. Also it seems front desk staff are allowed to answer few questions and will direct you to your "concierge/timeshare representative"

  • Stayed February 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Winnipeg
Top Contributor
68 reviews 68 reviews
35 hotel reviews
Reviews in 27 cities Reviews in 27 cities
108 helpful votes 108 helpful votes
5 of 5 stars Reviewed March 4, 2012

I dont know how anyone could complain about this resort. It is almost new, well cared for on the grounds and in the room care. The cleaning staff go above and beyond as does all of the staff and the location is very close to Playa's 5th avenue..150 pesos cab ride.
As a former hotel manager, I really appreciate how well organized and run this property is.
If you can trade your timeshare to stay here, you wont regret it.
The swim up bars are a real treat as are the fitness workouts you can get mid day in the pool.
Beach is nice and swimming while not the best, a short walk can get you all that you need.
Enjoy yourself and have the time of your life!

Room Tip: All of the rooms at this property are superior
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  • Stayed March 2012, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Regina, SK. Canada
Contributor
18 reviews 18 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed March 4, 2012

My family just returned from a stay at this resort. The resort has every amenity available, is very safe, and has extremely attentive and pleasant staff. We had a great condo near the main reception and market, which I preferred ( however, beach front would have been great too for the stunning ocean views!). I enjoyed having breakfast on the deck, and the outdoor hot tub in our suite was a hit with our kids. Other perks:
- fun kids activities, great gym and plenty of beach front to laze,snorkel or walk along.
- stunning golf course next door.
- Regarding the restaurants on site, we thought the pool side grills offered great tasty choices, and didn`t mind the price at all. We only bought drinks at the pool side bar during happy hour.
Some things I would change: less processed foods in the market on site, and infuse more local culture into the resort. At times we thought the atmosphere was a tad sanitized. We did have the benefit of staying the first few days of our trip at the Riviera Maya Suites in Playa del Carmen and prefered the convenience of its location over this one. All in all though we certainly enjoyed our stay.

Room Tip: Second floor ideal for views of the grounds. Not really a bad location, as far as I am concerned.
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  • Stayed February 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cambridge, Massachusetts
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 2, 2012

I'm a long-time royal resorts member,but this was my first stay at this property. It's quieter and more laid-back than the properties in Cancun's hotel zone, so a great place to "unlax".

The restaurants are more limited in their menus and seatings, and you must shuttle (free) or take a taxi (not free) to go to Playa Del Carmen for shopping and/or greater restaurant selection..

Back on the plus side, it's much closer to good snorkeling and the eco-parks of Xelha and Xcaret.

Two thumbs up!

Room Tip: All rooms have some ocean views, even those furthest back from the beach.
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  • Stayed February 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Prices are for 1 room, 2 adults
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Additional Information about The Royal Haciendas All Inclusive

Address: Cancun-Chetumal Highway km 289+10, Playa del Carmen 77710, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Playa del Carmen
#20 Spa Hotel in Playa del Carmen
#27 Luxury Hotel in Playa del Carmen
#32 On the Beach Hotel in Playa del Carmen
#34 Romantic Hotel in Playa del Carmen
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — The Royal Haciendas All Inclusive 4*
Number of rooms: 252
Official Description (provided by the hotel):
The Royal Haciendas(R) Just 10 minutes from Playa del Carmen, this enchanting beachfront resort has architecture and gardens inspired by the grand old haciendas of the Yucatan. Enjoy fine dining, activities and many other amenities with the REFINE All-Inclusive package. The Royal Haciendas(R) is proof that dreams come true. Imagine, the best in beachfront living quietly nestled within Riviera Maya's most prestigious oceanfront golf community. ... more   less 
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Also Known As:
The Royal Haciendas Hotel Playa Del Carmen
Royal Haciendas Hotel
Royal Haciendas Playa Del Carmen
The Royal Haciendas All Inclusive Riviera Maya/Playa Del Carmen, Mexico

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