This truely is a beautiful resort, lots of wildlife great food however sometimes had trouble booking at some of the restaraunts.. I think they only make room for a certain number every nite as there was always empty tables. yes there is always complaints about the long walks to restaraunts and sometimes had to wait for trams. The beach isn't the prettiest but not their fault but a short walk to the left of the beach to the "Lagoon" is absolutly breathtaking . The most dissapointing thing for us was the entertainmen t[or lack of] We went to the sports bar for the eve and were very dissapointed.. no music etc for this reason I would not return. The time share people were annoying but eventually left us alone. rooms were always clean staff friendly

Wow! We are ardent travellers - abroad generally 4 times per year. We are always looking for something a little bit different - this certainly was. The hotel complex was fantastic, we were a flight of steps away from the beach. The idea of having accommodation split into different blocks is excellent as the noise level is kept to a minimum. The site was immaculately clean, staff washing walkways and walls every morning, tractor clearing the beach, pool attendant ensuring all pools were free from leaves and debris and room staff provided everything we needed and more - the towel sculptures were amazing!
The plethora of food at mealtimes was almost too much!!! We had to try a little of something different every day. Our evening meals were a selection of foods from around the world - including Mexican (of course), French Quisine, Oriental, Italian and my favourite the seafood restaurant. Booking a day in advance is no hardship - what else did you have to do? You have the rest of the day to relax!
The staff were polite, well mannered and couldn't have been of more help. We have never felt so welcomed to a place - and believe me we've been to quite a few!
It was lovely to see that the wldlife and vegetation were of prime importance.
Time share sellers? We were never approached and if a grown adult is unable to say no well then 'bigger fool you' money isn't everything!!!
We will be back!

The service was still good, but there were cut backs!! From toilet paper to lotion and soap, shampoo (they stink) The wine was much cheaper then last year, also the food quality was not good.
That is why we give the resprt only 3 stars, they have to try harder to come back to a even 4 star resort. Many people told us they will not be back!
The best bartender was Roga, the name is shortened, than Jonathan
At the vip beach Francisco and Erick were wonderful.
Best waiter in the morning and lunch was Jorge, than Jose.
The very best was ANGEL!!!
Hope next year is better again like it was in the past years.

The hotel is just OK. Do not stay here if you use a wheelchair or have babies in strollers. Everything is a long walk away and if you use a wheelchair or a stroller you can't get on the golf cart type transportation. It is Ok if you do not like swimming in the beach because it is not the best beach in the area. The beach is good for sun bathing only.
The lobby floor was a little bit chipped and looked like it needed repair. The bathroom by the pool was missing a toilet seat.
I personally do not like to be offered time-shares at my hotel. They try to get you to attend a "complimentary breakfast and tour". You can decline but I would rather do not be bothered.