The hotel was fine. Ok room, good bed and nice albeit smallish outside pool. The problem was that the hotel charged my credit card for two extra nights and hasn't admitted their scam/error. They didn't answer my e-mails about this extra charge at all before I asked the IHG chain for help, then they answered that they had all the right to charge this extra even thou they of course did not.
Now they once again don't answer my e-mails at all. I have made a dispute and my credit card company will try to get the extra money back and hopefully succeeds but because of this scam I can't recommend this hotel to anyone. A hotel should not try to steal a customer's money.
To be honest I'm still not totally sure whether this was a deliberate scam or an honest mistake that they for some reason won't admit. Difficult to say when they don't communicate with me at all and whether it was a scam or mistake they don't care about, my money is gone all the same.
- Also Known As:
- Holiday Inn Express Playacar Riviera Maya Hotel Playa Del Carmen
- Holiday Inn Express Playacar Riviera Maya Hotel
- Express Playa Del Carmen
- Express Playacar Riviera Maya
- Holiday Inn Playa Del Carmen
- Playa Del Carmen Holiday Inn
- Holiday Inn Express Playacar Riviera Maya Playa Del Carmen, Mexico
- Official Description (provided by the hotel):
- Conveniently located only 5 blocks away from our beach club, this award winning three-star hotel caters to the value-oriented traveler who is looking for excellent accommodations and price. Our European Plan allows you to get your full American breakfast in the morning and spend the rest of your day in excursions. Our hotel is located only 5 minutes from Xcaret and Delphinus with shuttle service available. At the end of your day relax in our swimming pool amid beautiful surroundings. ... more less
- Reservation Options:
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