We booked this hotel with our HolidayInn points to save money. The hotel isn't exactly by the beach so you will need to take a 15 mins walk to the town center. The walk itself can be boring and dark but it is rather safe. The breakfast was ok but we appreciate saving a bit of money instead of going out for tourist food. The room is really clean, spacious and comfortable. The staffs are friendly and we were rather happy with the place despite the walk.

I spent a week here in April 2012, celebrating a BIG birthday. The hotel was good; clean, spacious & cooling rooms after a day in the hot Mexican sun. A small but perfect swimming pool to cool off in or lounge around in the day and a great American/Mexican breakfast to set you up for the day.

Away from the bustle of the main streets of this city, but not too far, everything you want and need is within walking distance, it's a great location to retreat from the vendors and other tourists.

The real beauty of this little gem, though, has to be the staff. Everyone was so friendly and helpful. In particular, the Receptionist, who's name I can't recall but he was there every day of our 7 day stay, keeping his guests happy. Also the lovely concierge, a beautiful local lady who helped us arrange tickets for a gig on my big day and bought me a Mayan gift when she learned it was my birthday. And the Maintenance team were superstars.

Some folks want the luxury of an all inclusive resort when visiting Mexico. If you don't need that security blanket and are looking for a good base from which to explore the area, experience the locals and experience a warm, friendly service, this is for you. Oh and they have free WIFI too...

We booked this hotel based on price, but were pleasantly surprised with what we saw when we arrived. The lobby is very nice, with a sitting area looking out onto a very attractive (small) pool and deck. The staff were friendly and helpful, which is important, and we learned there was a breakfast buffet included. The breakfast was tasty and there was a small, but good selection. The room was spacious and very clean, with all the basics. Very nice. Location was pretty good except for the fact that the taxi drivers charge you 70 pesos ($6) for a 4 minute trip into town which I think is a tourist rip-off - locals pay a lot less for taxis in Riviera Maya (If you like to walk, I would definitely say it's walking distance, but it does get very hot weather-wise, so...). There is a shuttle but the schedule is limited, so check it out before you plan your day. Overall, I would highly recommend this place for people travelling on a budget, but who won't sacrifice clean.

All I can say is we had a great time and the service was terrific......very clean and the staff are great! The staff make or break any vacation for me......and theirs are second to none!! We will be back....