To start off, the moment we got there right in front of the hotel a local cop tried taking off my rental car plates. Like the front desk clerk told the cop, not a nice way to receive tourists. It was the only place to load and unload. I was told on the phone that parking was 9 dollars a day, I was charged 16 dollars a day. The room was good, small but adequate, it had good air conditioning and the location was very nice. Its sort of BS that one has to walk 5 blocks to have breakfast at a sister hotel, also the pool gets no sun at the sister hotel that we were allowed to use. Luis the front desk clerk really tried his best, but his English was limited and his Spanish was extremely hard to understand. For 89 dollars a nite, it was ok. They are pet friendly, but word of caution, Playa de Carmen beaches no longer allow pets leashed or not. I must say that in the end while figuring out my bill, Giuseppe was extremely helpful, his English was better than mine. enough said,

My wife and I stayed here for 3 nights in January 2013. The staff at the front desk were super friendly and very helpful. The location is perfect, except as others have noted, the noise from the street can be heard during the night occasionally. All in all, we were happy on our choice of this hotel. Thanks again to the front desk staff - they are terrific!

Arrived 2nd Jan for a 5 night stay to be told that there was a plumbing leak in our room which needed the wall to be opened up for a repair to be made. I should have asked to see it I suppose.Like previous reviews I suspect overbooking.

We had booked Aqualuna due to good reviews (location, quiet, nice rooms) but were told that we had to go to another of their hotels, Xtudio on 5th ave. We were given a 2nd floor street front room which was nice enough but very noisy in the small hours.The blinds and single glazing did little to stop the morning sun or noise.

We complained in the morning and were shown a 3rd storey room (no lift and not much of a room) which we declined and requested a move back to Aqualuna or one of their other hotels. After having the ok included buffet breakfast which was cereal, fruit basket,coffee and croissant around the corner at Illusion Hotel we went back to be told there was nothing available at any other hotel. We were then shown a 1st storey street front room where the kitchen was street front and the bedrooms back in the set up.

We needed somewhere to stay so accepted this room which was a improvement on the 1st one. The room was quite a bit better however the hotel is on 5th ave, there is going to be some noise. No complaints about the staff, the room was kept clean and the Concierge's Luis especially were friendly and helpful. As first time visitors to Playa del Carmen we had done some research and as a older couple opted to be close to but not on 5th ave, unfortunately that did not happen.

This hotel did not honor our reservation, even though we had made it through Booking.com and we had paid the first night in advance.

When we arrived from Chichen Itza in the late afternoon, very tired because of the long trip, we were politely told that some American family was sick in what was supposed to be our room and that therefore they would send us to another hotel of the Xperience chain, the Xtudio Comfort Hotel. Such hotel is worse than the Aqualuna in many ways: it's in a worse and noisy location, it has no garden, no elevator, no concierge, and no mini bar in the rooms. Just by looking at it, we had the feeling that it was not in the same category. And checking room rates on the Internet later confirmed it.

We pointed out to the staff that we weren't happy, but we didn't feel like searching for another hotel and in the end we accepted the new accommodation, especially because we had paid one night in advance and we had already lost more than one hour trying to sort the situation. During our stay, we heard other guests with the same problem and confirmed that the hotel was indeed overbooked.

Based on this, I'd definitely not recommend any hotel in the Xperience chain.