This hotel did not honor our reservation, even though we had made it through Booking.com and we had paid the first night in advance.

When we arrived from Chichen Itza in the late afternoon, very tired because of the long trip, we were politely told that some American family was sick in what was supposed to be our room and that therefore they would send us to another hotel of the Xperience chain, the Xtudio Comfort Hotel. Such hotel is worse than the Aqualuna in many ways: it's in a worse and noisy location, it has no garden, no elevator, no concierge, and no mini bar in the rooms. Just by looking at it, we had the feeling that it was not in the same category. And checking room rates on the Internet later confirmed it.

We pointed out to the staff that we weren't happy, but we didn't feel like searching for another hotel and in the end we accepted the new accommodation, especially because we had paid one night in advance and we had already lost more than one hour trying to sort the situation. During our stay, we heard other guests with the same problem and confirmed that the hotel was indeed overbooked.

Based on this, I'd definitely not recommend any hotel in the Xperience chain.

and overbooked. I had booked the hotel for 8 nights. When I arrived they didn´t know about my booking. After some phone calls the lady at the front desk found out that I had been moved to a different hotel. She came up with some stupid story of malfunctioning showers in my room, while other guests where checking in.
They moved me to a very noisy and cheaper hotel right on 5th Avenue (xtudio). After I complained yet again, they showed me a hotel room at Aqualuna right next to the front desk. I was rather underwhelmed: small room, very basic, little privacy next to the front desk. In my search for a better accommodation I looked at some more hotels and definitely wouldn´t recommend the Aqualuna. I think it´s highly overrated. There are nicer and quieter hotels in the vicinity in a similar price range (take a look a LunaSol).
Moving me to a cheaper hotel right on 5th Avenue was an absolute no go.

We stayed for 16 nights here and first we were slightly worried about the location. There is the biggest night club in town "Coco Bongo" very close by, but we were pleased to find out that there was little noise from there. Anyway, it's located on a quite busy street, so you might hear some traffic noise but for us sleeping was good with the AC on.

The staff was super-friendly, and everything worked out perfectly at the hotel, breakfast was served at a nearby sister hotel which was superb. Fresh fruits with yoghurt and muesli and fresh bread, very nice. There is also a filling spot at the hotel for your water bottles so you don't have to buy new ones every day, a big plus!

The room itself was pretty nice, queen sized bed in a second floor room. Shower worked ok, there was hot water nicely and the room service kept the room spotless. Location was perfect on the 10th avenue, there was only a 5 minute walk to the beach or 5th avenue, and nearby was also 2 supermarkets and several excellent restaurants.

Overall I would recommend this hotel, one of the nicest hotels I've been to. Not a five star hotel but it's still really really comfortable in it's own way.

My husband and I stayed three nights in this hotel and upgraded ourselves to the upper suite which was really unique. the room was huge but nevertheless warm and homey.. Service was great starting from the receptionsts and ending with the cleaning staff which was really awesome. the location of the hotel is great and despite the fact that it is not far from the noisy fifth avenue Coco Bongo it is very quite. The coffee spot next to the computer in the garden is really homey and gives the sense that the visitors are really wanted here. I utterely recommend this hotel for its location and wonderful employees.