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“great clean friendly top shelf” 5 of 5 stars
Review of Hotel Riu Palace Riviera Maya

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Hotel Riu Palace Riviera Maya
4.0 of 5 Resort (All-Inclusive)   |   Av Xaman-Ha Mza 9 y 10 Lote 1 Int.Fracc. | Fase II Solidaridad, Playa del Carmen 77710, Mexico   |  
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Ranked #40 of 201 Hotels in Playa del Carmen
Lake Hopatcong, New Jersey
Senior Contributor
48 reviews 48 reviews
Reviews in 27 cities Reviews in 27 cities
15 helpful votes 15 helpful votes
“great clean friendly top shelf”
5 of 5 stars Reviewed July 24, 2013

first time 2007 second time 2008 spring and fall fabulous 2009 spring took my granddaughter for her 16th birthday and returned in the fall consistently great service clean friendly and variety and quality of food topnotch my son went with his daughter 19 ( same girl that went for her 16th bda y) and son 15 in January 2013 their opinion was great service and clean they extended their stay by four days while they were there same girl now turned 20 went for her birthday with her boyfriend with the very generous help of her dad AGAIN TOPNOTCH SERVICE AND RENOVATED EVEN BETTER RESTAURANTS AND POOL AREAS topnotch my husband and I hope to return as soon as possible

Room Tip: Lower level facing court yard closer to pool area all inclusive does not mean no tipping people appr...
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  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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3,488 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (623)
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English first
Margate, Florida
1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed July 23, 2013

I place at least 2 starts because the employees are super excellent like javier, pedro,lester, ricky, hector, erika and all the bartenders have a beautiful service. but the front desk has the poor costumer service that i saw in my life. this is why this a bad hotel for my and my family: 1- super poor wifi 2- to much roaches two inside room, 3 in stairs, 1 in my arm while i was drinking a beer. 4-no lights at night 5-no food cart for room service you will receive your food without tray and they will place it all around the room. 5- lady manager in the front desk from spain has very bad attitude she must be cleaning dishes and never talk with people because she does not know what is a smile. super good drinks, super nice shows by animation staff, amazing nice beach, good rooms except for the 2 roaches inside, yummy good food, good service from all the employees but try do not talk with people in front desk..!!! i will never return to this hotel with my family because this is not a 5 start hotel....please do not take the risk..!!!!

Room Tip: make sure do not find roaches in your room
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  • Stayed July 2013, traveled with family
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St. Albans, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed July 23, 2013

My husband and I stayed here 30th May - 11th June, the first few days we experienced hurricane Barbara,but the rest of our trip was amazing. Our room was very spacious and overlooked the court yard and was no extra charge. The food was fabulous and the Al La Carte Restaurants were excellent. The staff were very friendly and worked extremely hard to ensure the perfect stay. The beach is perfection with golden sands, clear waters and waiter service with ice cold drinks.
My only gripe, is the pool bar - would be happier if this was not in the main pool as some guests were in there all day drinking without bathroom breaks ! We both prefer the pool but tended to go to the sea more for this reason. We would and have recommended this hotel to family and friends.
There were also people who were upgraded for free from the closed while refurbished Yucatan - this was not a problem for us but some did lack the dress code at dinner ; ie short shorts and no collar or sleeves in the restaurant.

Room Tip: Register with Riu Class and present your card upon checkin and your room selection will be much bett...
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  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed July 22, 2013

We went to the Riu Palace Riviera Maya for our friends' wedding in October 2012. It was both my husband and I's first time staying at an all inclusive, and we enjoyed our time. There were plenty of activities, the food was pretty decent, and the beach was absolutely gorgeous. My only complaint would be that they watered down the drinks and they only had one choice when it came to beer, despite boasting a "selection" of brew on their website. Overall, it was a nice resort and a good bargain. The service was pretty good, the room was lovely. The hotel did have a strange odor which stayed in my suitcase for like 2 months, which is something I think they could afford to address. Overall it is something between "average" and "very good," I would say "good." I wouldn't not suggest this place. The wedding itself was absolutely WONDERFUL, the star of the show, and I would definitely recommend Riu Palace for weddings/civil unions/etc.

  • Stayed October 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Staten Island, New York
Contributor
12 reviews 12 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed July 22, 2013

I loved this hotel! There was not one bad thing about it. From the minute you pull up and are greeted with towels and drinks, to the day you leave, you are treated like royalty. The staff cannot do enough for you at all times. The bartenders and servers are hilarious, funny, helpful, and speak English fairly well. There is entertainment every night in the outdoor area where there is a dance floor, large stage and a smaller stage. There is food available 24 hrs a day. The food is decent but what do you expect from an all inclusive? The beach is PERFECTION. Big, white sands with clear, clean water. There is a large section between the gigantic pools and the sand where there is hundreds of palm trees and lounge chairs if you want to relax out of the sun but still be out and about with everyone else. The best part for me, being a NY-er, every morning I was able to walk (5 mins and safe) to Starbucks in the little town. There was also some shopping there. Fifth avenue is a short cab ride away which has restaurants, boutique shopping ( I spent $150 on a dress! It's not cheap!) and another Starbucks. Beware of the coke dealers in the alley though. If you plan on buying an excursion trip to Cancun nightlife or a waterpark, you can meet the sales people in the lobby every morning at Riu. This was the best vacation I have ever had. Spa I didnt visit but the gym was good.

  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scunthorpe
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 22, 2013 via mobile

Having been upgraded from the riu Mexico for our honeymoon we found the hotel to be superb.The staff were fantastic especially Lester(our favourite bar waiter-never an empty glass.As for the animation team..Ricky,Rafa,Rudy,Angie,Julie,Hector,Diago and David made our holiday..so so funny!The food was amazing with so much choice(never a dicky tummy).The hotel is like a palace with plenty of traditional features unlike the Mexico which we found to be too contemporay.The sea was beautiful with golden sand and clear turquoise water.we found the trips a bit expensive averaging £100 each,we did do Xplor which was well worth it for adrenaline junkies.The only downfall was having 3000 peso stolen from our safe...having complained was told by security it was impossible but watch your safe when it spells 'closed' wait a couple of seconds and your code appears I.e Don't use your safe with staff in the room,we were told by rep to go to police station on our last day and report it and claim off our insurance!As for tipping the average wage there is approx £75 a month so they do rely on tipping,however they treat you well if you do or don't(a staff member had a 3000peso tip from me.We met some great people but please don't go in the sports bar and start on the shots..you made lose the next day!APart from the theft we can recommend this hotel but sadly we will not be holidaying with RIu anymore on principle.


  • Stayed July 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Birmingham, United Kingdom
Contributor
14 reviews 14 reviews
12 hotel reviews
Reviews in 10 cities Reviews in 10 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed July 22, 2013

Travelled out from East Midlands via Thomson in May and had two lovely weeks at the hotel with gorgeous weather everyday bar one, when it rained.

The hotel on arrival for us was jaw dropping on entering the reception area, how classy it looked and the reception could not be more helpful.

Bedrooms, Junior Suite, was large with separate lower seating area, large bed (2 singles together), plenty of cupboard space and large twin sinked bathroom. Balcony was on the small side but did have 2 chairs and small table located. View not to write home about looks like Thomson clients do not get courtyard views and no sea-views form any room. Well maintained by cleaning staff mini bar stocked up everyday along with all toiletries.

Bar: Main bar adjacent to reception area was large light and ideal for cooling off after a long day with any drink that you could imagine. The sports bar had pool tables, air hockey, plenty of tv,s and food that you could help yourself to. Beach bar was ideally placed between pool and beach again serving all drinks that are imaginable. Worth asking staff to make up their favourite cocktails, well worth the experience.

Dining: Main restaurant buffet style is large but not noisy well staffed and very clean, beach restaurant is open air and a gained staff are friendly and helpful. A La Carte eating in any of the five restaurants is well worth the effort of booking especially our favourite the Krystal, went twice and second time was better than first.

Food: excellent choice and can not fault any of it, have seen previous reviews who said food was not up to much but please if you can not find something to eat here you taste buds are not working correctly.

Location: right on the beach and about 20 minute walk to the shops and night life of Playa Del Carmen. The beach whilst soft sand was not necessary kept spotless and some of the sunbeds could do with being renewed but have sen worse. Pool can be noisy so if want quiet need to stay on the beach and hope entertainment staff stay away from your area.

Entertainment: Different show every night which was well rehearsed and the team tried their best. Local acts also brought in like Tijuana band and acrobats. The room used was large however we sat outside and enjoyed the shows from the open air. During the day busy entertainment programme in place.

Staff: Very friendly and could not do enough for you. Would say that 75% of guests were American who tipped a lot, staff did not favour them because of that which is nice to see.

Trips: Did not do any as could not drag our selfs away from this lovely hotel.

Overall well worth 11 hours of flying to stop here, would highly recommend this hotel and which is unusual for us yes we would return. Thank you Riu for looking after us.

Room Tip: Ask for courtyard view.
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  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Riu Palace Riviera Maya

Address: Av Xaman-Ha Mza 9 y 10 Lote 1 Int.Fracc. | Fase II Solidaridad, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#23 Luxury Hotel in Playa del Carmen
#23 Top resorts Hotel in Playa del Carmen
#26 Romantic Hotel in Playa del Carmen
#27 Spa Hotel in Playa del Carmen
#28 Family Hotel in Playa del Carmen
#31 On the Beach Hotel in Playa del Carmen
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hotel Riu Palace Riviera Maya 4*
Number of rooms: 400
Reservation Options:
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Also Known As:
Riu Palace Riviera Maya Hotel Playa Del Carmen
Riu Riviera Maya
Hotel Riu Palace Riviera Maya Playa Del Carmen, Mexico

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