This hotel has done many things well. The staff were simply outstanding and almost everyone spoke English. The food was AMAZING. Very flavorful. The entertainment was first class. We loved every show they had.
Having said that, the room was terrible. There was an awful smell that would hit you like a ton of bricks once you enter the room. We quickly realized that the room was covered in mold. The room is very damp (especially in the bathroom) and the air conditioning was too inadequate to remove the humidity. The curtains in our room, 2110, were covered in mold. The bathroom as well. The smell is so overpowering that its there in our suitcases and vacation clothes, even after multiple washes.
As grandiose as the hotel was, the suites did not match. They were sort of small, with a small TV and poorly lit. The fridge and liquor bottles were a nice touch, even though we never used them. The closer you are to the pool, the worse the noise pollution during the day, especially from the entertainment people using megaphones. If you want an afternoon siesta, make sure you bring ear plugs.
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- Also Known As:
- Riu Palace Riviera Maya Hotel Playa Del Carmen
- Riu Riviera Maya
- Hotel Riu Palace Riviera Maya Playa Del Carmen, Mexico