Read the entire review to get the full picture- customer
Service was NON existent!!! And we have never
Posted anything on Tripadvisor, but really felt the need
With this experience. It was not one issue, because
We know that happens- it was multiple small
Issues that can make or break your experience .
Our check in experience was uneventful, taking us right
To our room ( #2150). The room was nice and clean, but the view
Was not only looking at the side building, but of construction
Garbage ( bathtubs, windows, doors). We went down and
Got some drinks, then went back to the room to unpack,
Only to realize our key wasn't working, so we went to
The desk to have them fix this. We went back to the room,
And it still didn't work- so at this point we decided
We not only wanted to change rooms, but that
The hotel should offer a better room with no charge .
After many attempts with the front desk staff,
We asked for a manager. The manager was talking to the
Representative from Olympus tours ( on our behalf), but
Would not directly speak to us. She did eventually
Speak to us but wanted nothing to do with helping us
And giving us a more acceptable room, unless we
Paid an upgrade charge. After approx 1.5 hours ,
Including a charge error,
And seeing the manager really did not care- we decided to pay
For the new room and get on with our vacation.
There were 3 of us traveling, and between us have
Visited many all inclusives- never to encounter
The ridiculous system for making dining reservations.
You had to go to a designated area in the lobby
Between the hours of 12-3, and could only book
For that day and the next....and the only dining
Times were at 630 And 845 ( I didn't realize we were sailing on carnival!)
The first night dinner was at Chillis, where
The steak was very tasty. The next day was a bit
Rainy, so I made an appointment at Renova Spa
For a pedicure. I have never had a $45.00 basic
Pedicure where my feet were placed in a soapy
Bowl ( no pedicure tub or spa chair ), and no
Typical pedicure tools , just a simple little Emory board .
At the end of the pedicure I was told that if
I sit outside my feet would dry faster.
Every time I would go into the lobby, the rep from
Olympus ( who shall remain nameless )- would make
Sure to approach me with some sort of sexual
Suggestion. One time even asking me if he could
Go to the restroom with me- and telling me not to
Worry if it was a rainy day, he would find some
" indoor activities " for us to do. This goes
Beyond the typical flirting, and made me feel
Very uncomfortable every time I had to go through
After the 2nd night we decided that since we had to wait until.
845 for dinner, we would make a cheese tray from
The buffet to have with our drinks , bringing it up
To the lobby bar. We were immediately told that
Food was not allowed in here , only peanuts
( which they never even offered us ). Since we are
Speaking about the lobby bar, which is the hub of the action,
I feel the need to mention the poor choice of music..for both
Here and by the pool. Not only did they play oldies,
But it was really old, like the Bee Gees, the theme from
General Hospital, Seasons in the Sun.....really?
Are they trying to have people NOT enjoy their lobby bar?
By day 4 of us going to the lobby to connect to
The free wifi, another guest told us we could get a
Code at the desk for free wifi in our rooms.
Why were we never told this at checkin, or why
Wasn't there a sign placed in the room?
We were 3 women in 1 room, and were given a total
Of 3 towels. We asked room service for more towels,
And were given 1!
Not only were our bed and pillows
Extremely uncomfortable, but they had 2 queen sized
Beds pushed together on a super large headboard,
So all 3 of us slept in 1bed, which was ok, except it meant
1 person slept on the crack, hoping not to fall through.
Our room was not made up until approx 4pm.
When we checked out, we asked for a comment
Card , and were told they didn't have any -
This is a summary of the issues we encountered, there
Were more like this, but these are the key issues
We felt needed to be addressed.
Overall, the resort was beautiful, the beach and pools are
Magnificent , and the food was good.
But lack of service is more than enough to not
Want to return!
Like I stated before, we have been to many all
Inclusives and know things happen and are
Not always perfect. However...there were way
Too many issues that really left us with a bad
Taste for the hotel. I am a travel agent, and will
Surely NEVER recommend this resort to any of
My customers! And I know my friends will never
Come back to another Riu Palace.
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Expedia, Orbitz, Amex, Caribbean Online Mgt Corp., BookIt.com, Tingo, Travelocity, Despegar.com and Venere so you can book your Hotel Riu Palace Riviera Maya reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Riu Palace Riviera Maya Hotel Playa Del Carmen
- Riu Riviera Maya
- Hotel Riu Palace Riviera Maya Playa Del Carmen, Mexico