Had a nice stay at this hotel with my husband and two young kids. We had a Signature Casita that overlooked the mangrove waterway with two queen beds. Room was very clean, spacious, with a lovely wood deck and an enormous, attractive marble bathroom. There was a small crocodile that made its home on a rock outside, some turtles, fish and many bright-colored birds. Stony-faced iguanas lie sunning themselves on every bridge. Very scenic and private.
Breakfast buffet is amazing, with a vast, delicious selection including an omelet and quesadilla bar and fresh tropical fruit and yogurt. Pool was lovely and has a giant waterslide for the kids and the beach, a 15-min walk (5-min bike ride, or 2-min shuttle ride away) had soft white sand and warm shallow water.
The bikes are great and fun to get around with, although some of them had flats and wobbly seats. They even had bikes for kids.
There's a cenote on the grounds that you can walk into and is full of snoozing bats and creepy spiders (the kids loved this). The boat tour is fun and taking ferries around was enjoyable.
Lunch and dinner were less impressive. Drinks were watered down. Wine list is embarrassingly bad (although the craft beers were very good.) Simpler Mexican food was ok. More ambitious stuff was terrible. Service ranged from just ok to awful. One evening, our waiter disappeared for 30 minutes with no explanation. This is all at very high resort prices. There were long waits to sit down at every meal because there didn't seem to be enough hosts and hostesses to seat people.
Service outside the restaurants was also dicey. Twice I called the concierge and got voice mail. Once they promised a call back I never got. When I finally got him, he didn't know the schedule of any of the restaurants or activities. When we asked about a day trip to Coba, he sent us down the hall to the in-house travel agency. Our room wasn't serviced one day. Maids showed up randomly at 9:30PM with a pile of towels, waking up the kids. The pool guys were nice, but didn't do a great job proactively setting up chairs for guests, and would linger over you as you were packing up. The beach guys were worse, not even opening up umbrellas on request and forgetting to bring towels.
Other cons: there's a $10 charge to use the gym (who charges for the gym?), there's a $40 daily "resort fee" that covers, um, I'm not sure what. Wi-fi works well, but is $20/day, which is obnoxious. The kids club lacked energy -- the one time we used it, they just plopped the kids in front of a video.
It was still fun, but this ain't the Four Seasons. Worth it for the location if you can overlook the service gaps and eat your fill at breakfast. Recommended for families.
- Also Known As:
- Fairmont Mayakoba Hotel Playa Del Carmen
- Fairmont Mayakoba Hotel
- Fairmont Hotel Playa Del Carmen
- Fairmont Playa Del Carmen
- Playa Del Carmen Fairmont
- Fairmont Mayakoba Riviera Maya/Playa Del Carmen, Mexico
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