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“Stunning!!” 5 of 5 stars
Review of Fairmont Mayakoba

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Fairmont Mayakoba
5.0 of 5 Hotel   |   Carretera Federal Cancun, Playa del Carmen 77710, Mexico   |  
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Every 3rd night free
Ranked #27 of 199 hotels in Playa del Carmen
california
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
24 helpful votes 24 helpful votes
“Stunning!!”
5 of 5 stars Reviewed December 14, 2012

At first I wasn't going to write a review since the fairmont maykoba already has so much positive feedack....but I can't stop thinking about what an amazing experience we had. So here it goes...

Going through customs and immigration in cancun is NOT a fun process, especially witha 2 and 5 year old. But we used cancun valet for our transfer (really reliable and always responded promptly to my emails) and arrived at the fairmont 45 minutes later.

As soon as we got there, the front desk gave us our keys...check in took a total of 90 seconds! A really nice man walked us to our room and told us everyything we needed to know.

House keeping was the best I have ever seen...hands down. We were never short a towel, everything was spotless, and coffee plentiful.

EVERYONE at the hotel is courteous, kind, and more than willing to go out of their way to get you what you need.

My husband and I are foodies and thought the food was awesome at all the restaurants.

Kid's club was very good. My daugther loved going there. My husband went to drop off lunch for her and saw one of the guys who work there playing duck duck goose with the kids..he didn't know that my husband was watching and my husband was quite impressed with how animated he was and how he interacted with the kids.

The boat tour is a must.

We stayed in a casita suite in the 200 buliding which was close to the pool. The suite is absolutely insane!! Our daugther slept on the pullout sofa. THe baby was in a crib and we were able to put the crib in the master bath because it was giganic!

Rent a car if you plan on going anywhere. we didn't and spent $110 to go to the crococun zoo which is only 20 minutes away (definately go to the zoo!!!)

If you are Fairmont presidnt's club memeber, then parking and internet are free.

The beach is also awesome. Warm water and soft white powdery sand. It's just a little rocky when you get in the water but not much.

The pool area is so beautiful. It's desinged in a way that you can get some chairs directly in front of a shallow area that gets deep about 20 feet in....it's great for babies. And it feels so private....like you have your own pool!

I definately recommend staying here. I always wonder what to make of people writing reviews on trip adivosr so i will tell you about myself to put it in perspective. I am 32 years old and live in LA and considered upper class. My husband and I like to splurge on meals and I have high expectations. The Fairmont Mayakoba defiantely exceeded my expectations.

Kudos to the amazing management as this was THE BEST hotel we have ever stayed at!!

Room Tip: 200 to be close to the main pool...800 to be close to the beach
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  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fairmont M, Hotel Manager at Fairmont Mayakoba, responded to this review, December 21, 2012
Ellienavid,
Thank you for sharing such an elaborate and luminous review of your recent visit to our resort in the Riviera Maya. We were thrilled to learn that your daughter enjoyed the kids club and that you and your husband enjoyed dining at our restaurants. We appreciate you taking the time to provide us with your feedback and we look forward to welcoming you back to in the near future.
Sincerely
Sven- Erik Richter
Hotel Manager
Fairmont Mayakoba
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (295)
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English first
Washington DC, District of Columbia
Top Contributor
74 reviews 74 reviews
10 hotel reviews
Reviews in 27 cities Reviews in 27 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed December 12, 2012

An amazing haven on the Yucatan. The resort was top-notch with good food and a beach like a Corona ad. The bikes were a nice touch- they could have used some maintenance but were a fun way to get around. The rooms were beautiful. It was my first trip to Mexico so I was anxious about the water but this being a Fairmont the tap water and ice were fine.

I would highly recommend this resort.

  • Stayed July 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
1 review
4 of 5 stars Reviewed December 12, 2012

Stayed at the Fairmont between Thanksgiving and Xmas which was nice as it was the off-season and the resort was nearly empty which made for a bueno vacation. Beuno pools, bonita beach, incredibly friendly and helpful service. But as it goes with most fancy-shmancy hotels, they do nickel and dime you quite a pretty penny. Plan on paying an extra $15/night per person plus $11/day for parking. In addition to overpriced food, drinks and even WiFi. I can go the week without internet, but let me tell you, my Herby cannot last a day without checking his Tweeter or whatever it is. Needless to say it added up quite a BIT. I suggest renting a car so you can get out and about and experience some Mexican culture! It's a bit of a drive to the actual "hotspot" areas of Playa but well worth the venture. There's also a nearby grocery store (Chedraui) where you can get plenty of snacks and drinks. It is hard not to go loco in this place, so many groceries at such affordable prices!

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Massachusetts
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 11, 2012

We were a family with 2 young grandchildren, ages 4 and 6. The grounds are beautiful, the beach is wonderful, and it's easy & quick to get around on the golf cart transports. We enjoyed an awesome Thanksgiving buffet at the La Laguna restaurant, and had one of the best dinners ever at Las Brisas restaurant. Sitting on the beach or pool, the lunch food from Las Brisas took a bit of time (but you're relaxing on the beach, so what's the hurry) but it was very good food (surprisingly very good food, as resort food is sometimes overpriced & average at best). We had casita rooms, which were very clean and nicely furnished. I can't say enough for the friendly, cheerful service---very attentive without being overly so (obviously, the hotel prides itself on good service).

Room Tip: The 2nd floor of the casita buildings are a bit brighter/sunnier.
See more room tips
  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco, California
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed December 11, 2012

We stayed in a beach area casita and our butler Christian was awesome!! He helped make dining reservations and always sent a cart to pick us up even having the cart drive us to the front door for checkout. He also arranged dinner at Rosewood next door and arranged for the cart and then an Escalade to be waiting to take us there. The food was at the resort was good and the beach was beautiful. Christopher at the front desk saved our vacation literally!! EVERYONE is so friendly and helpful. Take the boat tour!!! The bikes are fun. Good Tip we got from Trip Advisor was to bring small bills for tipping drivers etc. We are planning to return next year!

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vancouver, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed December 8, 2012

The Fairmont Mayakoba is a beautiful, incredibly relaxing getaway experience. The grounds, rooms, and service are impeccable. The beach is lovely, and the share bikes and golf cart transport throughout the grounds is a nice vacation touch and very convenient.

Of particular note - the complimentary boat tour is highly recommended and a wonderful way to see the waterways and mangroves. We went in the early morning and saw all manner of birds, the resident crocodiles and turtles.

Fairmont Mayakoba's breakfast buffet, pools, and beach area are all highly recommended. We very much appreciated the partnerships with the other two Mayakoba hotels (Rosewood Mayakoba, and Banyan Tree) including complimentary boat and/or car service transportation, enabling visits to the other hotels' excellent restaurants and beach/pool areas, making for a nice variety over the course of a few days.

We spent 4 nights in Playa del Carmen, followed by 3 nights at Fairmont Mayakoba and so had completed our daytrips by the time we arrived to Fairmont Mayakoba. We could imagine that would be the one downside if you like to explore outside the hotel grounds - it can be a bit far and expensive to take taxis into town, or down the coast to Akumal, scuba diving, Rio Secreto, Tulum, etc.

A wonderful holiday destination - we'll definitely be back!

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Senior Contributor
48 reviews 48 reviews
24 hotel reviews
Reviews in 25 cities Reviews in 25 cities
49 helpful votes 49 helpful votes
3 of 5 stars Reviewed December 7, 2012 via mobile

We had a signature casita room and it smelled dank. We asked to change our room and the room next door smelled dank as well.
The food is overpriced and mediocre for lunch and dinner. The service at the restaurants was excellent. They are understaffed at the beach. The breakfast was delicious.

  • Stayed November 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fairmont M, Rooms Director at Fairmont Mayakoba, responded to this review, December 14, 2012
Westvillagechic,
Thank you for taking the time to provide us with feedback on your most recent visit to our resort. We have shared your comments with our team members in order to ensure that we maintain the high standards of service and quality we strive for.
Sincerely,
Karla Erales
Rooms Director
Fairmont Mayakoba
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Fairmont Mayakoba

Address: Carretera Federal Cancun, Playa del Carmen 77710, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#18 Business Hotel in Playa del Carmen
#20 Spa Hotel in Playa del Carmen
#21 Family Hotel in Playa del Carmen
#21 Romantic Hotel in Playa del Carmen
#22 Luxury Hotel in Playa del Carmen
#24 On the Beach Hotel in Playa del Carmen
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Fairmont Mayakoba 5*
Reservation Options:
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Also Known As:
Fairmont Mayakoba Hotel Playa Del Carmen
Fairmont Hotel Playa Del Carmen
Fairmont Playa Del Carmen
Mayakoba
Playa Del Carmen Fairmont
Fairmont Mayakoba Riviera Maya/Playa Del Carmen, Mexico

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