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“Good price & great staff” 4 of 5 stars
Review of Koox City Garden Hotel

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Koox City Garden Hotel
2.5 of 5 Small Hotel   |   Av. Constituyentes entre 1 y 5ta Avenida, Playa del Carmen 77710, Mexico   |  
Hotel amenities
Ranked #60 of 135 Playa del Carmen B&B and Inns
Montreal, Canada
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Good price & great staff”
4 of 5 stars Reviewed May 24, 2014 via mobile

I think that if you really want a peacefull place to sleep this is not your spot. Its well placed in city center. Its quiet during daytime. The pool and garden are really a chill place.

Actually we spend most of our lunch time around the pool because we have a fridge in the room, witch was pretty cool!

Very clean place. Not new but good enought when you pay around 250$ a week. And garden is pretty nice!

The stAff was great and helpfull. Our room service pretty cool! She alwas did a good job!

Daniel at the reception at check-in is an amazing employee! Always good informations an smilling and good vibe! Good job! Congrats to all staff.

We would recommend to young friends or couples. And we will come back!

Merci

  • Stayed May 2014
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KooxHotels, E-Business Manager at Koox City Garden Hotel, responded to this review, July 13, 2014
Dear Christinn,

Thanks a lot for your review of your stay at Ko'ox City Garden Hotel. We are very happy to know that you enjoyed your days with us, our facilities and services.

We want to thank you for chosen us and we look forward to welcome you very soon again!

Best regards!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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33 reviews from our community

Traveler rating
    12
    12
    3
    1
    5
See reviews for
7
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3
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room Tips
Date | Rating
  • Dutch first
  • English first
  • Portuguese first
  • Spanish first
  • Any
English first
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed May 7, 2014

We stumbled across this hotel at the last minute. We went directly to the hotel and dealt with Omar, who was an absolute delight. He was very friendly and helpful. They had two hotels available at the time, so showed us through both. Nothing was too much trouble. He even matched the price online.
The hotel is in an ideal location right in the heart of Playa and Fifth Avenue. Close to the beach, transport, restaurants, clubs and shops. The rooms were quite modern and very clean. We had a lovely room with a balcony that overlooked the gorgeous little pool.
I would recommend this hotel to anyone and will return in the near future.

  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KooxHotels, E-Business Manager at Koox City Garden Hotel, responded to this review, July 13, 2014
Dear guest,

Thanks a lot for your review of your stay at Ko'ox City Garden Hotel. We are very happy to know that you enjoyed your days with us, our facilities, services and our wonderful staff with their recommendations (as Omar, thank you!).

We want to thank you for chosen us and we look forward to welcome you very soon again!

Best regards!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wisconsin
Top Contributor
103 reviews 103 reviews
22 hotel reviews
Reviews in 40 cities Reviews in 40 cities
125 helpful votes 125 helpful votes
4 of 5 stars Reviewed March 30, 2014

This is the former Posada Las Iguanas, which used to be run by the family that still owns it. Read their reviews, then read these, and you will see what has changed since it was taken over by Koox.
Understand, this is not and never was the hotel for everybody. If it is your first time to Playa, or if you are looking for new, luxurious rooms and multilingual, always-available staff and instant hot water and manicured garden, don't come. If you are looking for a little place with local character and lots of green space in a fantastic central location, with good A/C and windows that will open to catch the sea breeze, and wifi that works in the garden though maybe not in your room and don't mind waiting for hot water, you may fall in love with this place. It's a step above a backpacker hotel, a laid back place where your fellow guests tend to be Mexicans and Europeans.
I hope the management reads this review and addresses the concerns. They are basically trying to run this hotel from the Koox Caribbean Paradise, a half block away. That's not working very well. The grounds used to be tended daily, but are not as well kept as they used to be. Not having round the clock staff on site is worrisome. They haven't even posted a sign telling you to go to Caribbean Paradise for check in or other assistance. The friendliest staff person is the night watchman, who also worked for Posada Las Iguanas. He doesn't speak English, but at least he smiles and greets us, and remembers us from previous visits.
Although we asked at the desk for certain items missing from our room (hangers, more soap) we didn't get them until we left a note for the maid 2 days later. Sometimes we had new towels, sometimes raggedy old ones. And the sheets were too small for the bed, they were always pulling out and there was no mattress pad. Room safes would be appreciated. These are little things and could be easily fixed. The big thing is that someone needs to take responsibility for THIS wonderful little hotel, Two things saved our visit from being a total disappointment: the physical hotel, still a very calm and pretty place (we never heard music later than midnight, and it never was loud in our room with the windows closed), and the excellent service from Omar the morning desk man at Caribbean Paradise, who not only helped us with a big problem unrelated to the hotel, but also listened to our concerns and suggestions to bring it up to a better standard.

Room Tip: The second floor rooms have windows facing both east and west for great breezes.
See more room tips
  • Stayed March 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KooxHotels, E-Business Manager at Koox City Garden Hotel, responded to this review, July 13, 2014
Dear guest,

Thank you for write your review of your stay at Ko'ox City Garden Hotel. We want to thank you specially the bad points of your words, because they help us to improve our services and facilities.

Ko'ox Management read this review and want to apologise for all the inconveniences you had suffer during your stay. We are working to improve our daily work with effort and a good job.

Thanks for chosen us and we look forward to welcome you again!

Best regards!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montreal, Canada
Top Contributor
85 reviews 85 reviews
64 hotel reviews
Reviews in 60 cities Reviews in 60 cities
48 helpful votes 48 helpful votes
5 of 5 stars Reviewed December 1, 2013

Great location and great price, one of the nicest and most affordable clean hotels in the area.
They have their own little pool and is just but where the action happens in New Years in Playa del Carmen but still not so close so you can get good rest.
With AC and love the wooden blinds.

  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KooxHotels, E-Business Manager at Koox City Garden Hotel, responded to this review, January 8, 2014
Dear guest,
Thanks a lot for your review of your stay at Koox City Garden Hotel (Posada de las Iguanas). We are delighted to know that you enjoyed our facilities and services, and specially the location of the hotel, the best one :)
Thanks again and we are looking forward to welcome you at your home in Playa!

Best regards and Happy New Year!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Buenos Aires, Argentina
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed November 8, 2013

This was my worst experience in a hotel ever. The Koox has a few hotels, I don't know where to start this review about the Koox City Garden. Maybe for the management. What an arrogant and pathetic people they have as staff. I.e: the hotel says they have internet connection but it doesn't work and when they say they fixed it, the router didn't reach my room so I have to go to the front desk. When it comes to breakfast, they offer me a complementary voucher for all my group (12 people) and the next day, suddenly they regret to offer and don't explain anything to us. Rooms are old, dirty, uncomfortable and there is no hote water!!! Oh yes, there is hot water, but only in the lavatory! That means there is no cold water in the lavatory!!! So be prepared to wash your teeth with burning water. Sleeping is very hard because the hotel is next to live music bars, so you can't rest until 3 or 4am.
Definitely, RUN AWAY for this hotel.

  • Stayed October 2013, traveled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bozeman, Montana
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed March 12, 2012

We loved Posada las Iguanas, and would highly recommend it. The staff was helpful and efficient, the courtyard quiet and picturesque with its pool and orchids, and the room comfortable and cool. The adjoining Cafe Cyn has excellent, reasonably-priced food. It's only a block to the beach, and a 1/2 block to Avenida Quinta, with its shops and restaurants. Cynthia, the owner, is a great hostess and speaks fluent English. One of her family members is a doctor and on the premises, which is nice. We've had problems in the past sleeping at another hotel in Playa because of the noise from adjoining bars, but the Posada was very quiet. A previous reviewer hit it exactly when he or she said it is a touch of old Playa, and that is good.

  • Stayed February 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cologne, Germany
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed January 16, 2012

Fantastic value for money, very clean, comfortable and cosy place - I loved staying here. The location of Las Iguanas and the close proximity not just to the beach and Quintas Avenida, but lots of restaurants and tacos bars make this posada my favourite in Playa!

  • Stayed November 2011, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Koox City Garden Hotel

Address: Av. Constituyentes entre 1 y 5ta Avenida, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Children Activities ( Kid / Family Friendly ) Swimming Pool
Hotel Style:
Ranked #60 of 135 B&Bs / Inns in Playa del Carmen
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Koox City Garden Hotel 2.5*
Number of rooms: 16
Reservation Options:
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Also Known As:
Koox City Garden Hotel Riviera Maya/Playa Del Carmen, Mexico

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