This is the former Posada Las Iguanas, which used to be run by the family that still owns it. Read their reviews, then read these, and you will see what has changed since it was taken over by Koox.
Understand, this is not and never was the hotel for everybody. If it is your first time to Playa, or if you are looking for new, luxurious rooms and multilingual, always-available staff and instant hot water and manicured garden, don't come. If you are looking for a little place with local character and lots of green space in a fantastic central location, with good A/C and windows that will open to catch the sea breeze, and wifi that works in the garden though maybe not in your room and don't mind waiting for hot water, you may fall in love with this place. It's a step above a backpacker hotel, a laid back place where your fellow guests tend to be Mexicans and Europeans.
I hope the management reads this review and addresses the concerns. They are basically trying to run this hotel from the Koox Caribbean Paradise, a half block away. That's not working very well. The grounds used to be tended daily, but are not as well kept as they used to be. Not having round the clock staff on site is worrisome. They haven't even posted a sign telling you to go to Caribbean Paradise for check in or other assistance. The friendliest staff person is the night watchman, who also worked for Posada Las Iguanas. He doesn't speak English, but at least he smiles and greets us, and remembers us from previous visits.
Although we asked at the desk for certain items missing from our room (hangers, more soap) we didn't get them until we left a note for the maid 2 days later. Sometimes we had new towels, sometimes raggedy old ones. And the sheets were too small for the bed, they were always pulling out and there was no mattress pad. Room safes would be appreciated. These are little things and could be easily fixed. The big thing is that someone needs to take responsibility for THIS wonderful little hotel, Two things saved our visit from being a total disappointment: the physical hotel, still a very calm and pretty place (we never heard music later than midnight, and it never was loud in our room with the windows closed), and the excellent service from Omar the morning desk man at Caribbean Paradise, who not only helped us with a big problem unrelated to the hotel, but also listened to our concerns and suggestions to bring it up to a better standard.
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- Also Known As:
- Koox City Garden Hotel Riviera Maya/Playa Del Carmen, Mexico